Service Messages - Motorola iDEN i930 Field Service Manual

3.3.3

Service Messages

Service messages indicate the probable cause of a problem. The following table lists the messages,
their probable causes, and recommended corrective actions.
Table 3-3. Service Messages
Message
Charger Attached
Device Attached
Device Detached
Device Not Compatible
Error
Invalid Number
Low Battery
Unable to Locate Sats
No Entry
No Service
Number Not In Service
Please Try Again
Service Conflict
Service Not Available
Service Restricted
System Busy, Try Later
Target Busy in Private
Target Not Authorized
Technical Error Unable to
Locate Sats
Unable to locate Sats
Unknown User
User Not Available
3.4 Alert Tones
This unit can send alert tones to the earpiece, speaker, or external speaker. Press the Mute key to
determine where some of the tones are sent.
As shown in the following table, alert tones have specific frequencies and cadences/durations. They
are grouped according to function; grouped tones have the same tone specifications.
68P80401P03-O
Cause
While Power Down
17-Pin connector plugged in while
powered up.
17-Pin connector removed while
powered up.
Incompatible with unit's hardware
Unidentified error
Invalid number entered or invalid
voice-mail access number received
Battery level is too low to obtain fix
but is able to perform dispatch or
interconnect communication
No numbers in phone list
Phone unable to register
Invalid target ID
1. Loss of service or system failure
2. Network problem
Current service conflicts with
previously activated service
Not currently available on system
Service not subscribed to
System is currently busy
Target unit in a Private Call or Call
Alert
Target unit not authorized to
receive call
Problem detected with the GPS
circuitry
Unit does not have clear view of
GPS satellites
Unit unknown to system
Target unit in Private, Group, or
Alert call, or is not in service
DISPLAYS, MESSAGES, AND ALERTS: Alert Tones
Action
Acquire compatible software or hardware
Report problem to your service provider
Re-enter number or report problem to service
provider
Charge or replace battery. Backup battery (Coin
Cell) may require charging upon first turn on. If
main battery is low, SD card may not operate.
Recharge batteries prior to use.
Add phone numbers to list
Report problem to service provider
Re-enter ID or try a different ID
1. Ask provider how long problem will continue
2. Report problem to service provider
Deactivate previous service and try current service
again
Ask provider when service will be available
Ask provider when service will be available
Try call again later
Try call again later
Do not call unauthorized unit
Reboot unit. If problem persists, contact Motorola
Make sure user is out in clear sky and stationary. If
problem persists, reboot unit.
Report problem to provider
Try call again later
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