Problems Sending Faxes - Xerox WorkCentre 6400SFS User Manual

Troubleshooting

Problems Sending Faxes

Symptom
The document is not scanned.
The document is scanned at an
angle.
The fax received by the recipient is
blurry.
The fax received by the recipient is
blank.
Fax was not transmitted.
216 WorkCentre 6400 Multifunction Printer
User Guide
Cause
The document is too thick, too
thin, or too small.
The document feeder guides are
not adjusted to the width of the
document.
The document is incorrectly
positioned.
The document glass is dirty.
The text in the document is
written too faint.
There may be a problem with the
telephone connection.
There may be a problem with the
caller's fax machine.
The document was sent with the
front side facing down (when the
document feeder is used).
The fax number may be wrong.
The one-touch dial key or speed
dial may be incorrectly
programmed.
The telephone line may be
incorrectly connected.
There may be a problem with the
recipient's fax machine.
Solution
Use the document glass to send
the fax.
Slide the document feeder guides
to fit the width of the document.
Position the document correctly.
Clean the document glass.
Adjust the resolution.
Check the telephone line, and then
try sending the fax again.
Make a copy to check that this
printer is operating correctly, and
then, if the copy was printed
correctly, have the recipient check
the condition of their fax machine.
Load the document to be faxed
facing up.
Check the fax number.
Check that the keys were correctly
programmed.
Check the telephone line
connection. If it is disconnected,
connect it.
Contact the recipient.