Integrate The Mxa920 With Camera Control Systems; Troubleshooting - Shure MXA920 Manual

pubs.shure.com/command-strings/MXA920.

Integrate the MXA920 with Camera Control Systems

MXA920 microphones provide information about talker position, lobe position, and other settings through command strings.
You can use this information to integrate the microphone with camera control systems.
See the list of commands for camera systems

Troubleshooting

MXA920 Troubleshooting
Problem
Audio is not present or is quiet/distorted
Sound quality is muffled or hollow
Microphone does not power on
Microphone doesn't show up in Designer
Microphone doesn't show up in Shure Web Device Dis­
covery
Flashing red error LED
to learn more.
Solution
Check cables.
Verify that output channel isn't muted.
Check that output levels are not set too low.
Check that coverage area is positioned correctly.
Use EQ to adjust frequency response.
Check that microphone is plugged in to a PoE source.
Check network cables and connections.
Ensure that microphone has power.
Make sure microphone is on the same network and subnet
as PC.
Turn off network interfaces not used to connect to the device
(such as Wi-Fi).
Check that DHCP server is functioning (if applicable).
Reset the device if necessary.
Refer to no online devices FAQ
Ensure that microphone has power.
Check that Shure Web Device Discovery is updated.
Make sure microphone is on the same network as PC.
Check that DHCP server is functioning (if applicable).
Reset the device if necessary.
Refer to the
In the web application, go to Settings > General > Ex­
port log to export the device event log. Use the event log
to get more information and
for more help.
devices don't appear FAQ for more help.
contact Shure
Shure Incorporated
if necessary.
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