Oki ES9466 MFP Quick Start Manual page 64

Chapter 4 TROUBLESHOOTING
Scanning
How can I scan an image
in the JPEG format?
Select [Full Color] or [Gray Scale] for color modes
in the scan setting, and then select [JPEG] for the
file format.
& Scanning Guide (PDF) : "Chapter 2: SCANNING
(BASIC OPERATION)" - "Saving Data in the Shared
Folder" or "Sending Data to an E-mail Address" or
"Saving Data to a USB Storage Device"
Where is the scanned file stored?
If you have specified [Scan to File] as the storage
directory, data is stored in a shared folder "file_
share" in the HDD of this equipment. To download
the data, see the following page:
& P.41 "Storing scanned data of a shared
folder in a Windows computer"
I cannot forward the scanned data to a
folder on the network.
Check the following:
• Is the specified folder shared? Setting the shared
folder may differ depending on the equipment or
OS.
• Is the network path for the folder entered
correctly?
• Is the login user name or password entered
correctly?
• Is your antivirus software blocking writing to the
network folder?
[Remote 1] (or [Remote 2]) cannot be
selected in [Save as File].
Confirm the shared folder setting on the
TopAccess menu.
1. Select as follows: [Administration] tab > [Setup]
> [Save as file].
2. Confirm that [Use Network Folder Destination]
is selected on [Destination].
3. Confirm that [Remote 1] (or [Remote 2]) of
[Remote 1 and Remote 2 Settings] is selected.
& TopAccess Guide (PDF) : "Chapter 8:
[Administration] Tab Page" - "[Setup] Item List"
- "Save as File settings"
64
Printing
I have installed a printer driver
but cannot print.
Confirm if the port setting of the printer driver is
correct.
* Log into Windows using an account that allows
installation, such as for administrators.
1. Select [Devices and Printers] in the [Start]
menu.
2. Right-click [OKI PCL Printer], and then click
[Printer properties].
3. Select the port of this equipment in the [Print
to the following port(s)] list on the [Ports] tab of
the printer driver. Click [Configure Port].
4. Confirm if the IP address of this equipment is
set correctly in the [Printer Name or IP Address]
box in [Configure Standard TCP/IP Port
Monitor].
5. Confirm if [Raw] is selected in [Protocol] in
[Configure Standard TCP/IP Port Monitor] and
"9100" is entered in the [Port Number] box of
[Raw Settings].
If the problem still occurs, see the following guide
or contact your administrator:
& Software Troubleshooting Guide (PDF) :
"Chapter 3: TROUBLESHOOTING FOR PRINTING"
or "Chapter 6: TROUBLESHOOTING FOR NETWORK
CONNECTIONS"
Can I print on non-standard size paper?
Yes. You can print by registering a custom paper
size on the printer driver.
* Log into Windows using an account that enables
installation, such as for administrators.
& Printing Guide (PDF): "Chapter 2:PRINTING
FROM WINDOWS APPLICATIONS" - "Setting the
Paper and Reproduction Ratio" - "Using various
types of paper"