Gateway E-3400 System Manual page 71

Probable Cause
The CD is scratched or
dirty.
The CD drive needs to
be added as new
hardware.
The secondary IDE
device may be disabled
The CD cables are not
installed correctly.
The CD drive may be
defective.
64
Troubleshooting
Solution
Try cleaning the CD with a lint-free cloth.
Check the CD for scratches.
From the Control Panel window (Start |
Settings | Control Panel), double-click Add
New Hardware. Follow the directions for
adding the drive. If you are not experienced
with this procedure, call technical support.
Restart your computer, then press F1 to enter
the BIOS Setup utility program. From the
Advanced | IDE Configuration menu, set the
IDE Controller to Both and the Secondary
IDE Master to Auto.
Open the system, then check all cables
between the CD controller and the CD drive.
Replace the CD drive.