Page 1 Gateway E-3600 ® System Manual October 2001...
Page 3: Table Of Contents
Gateway Mid-Tower front ........
Page 4 Adding or replacing drives .........54 Replacing expansion cards .
Page 5 7 Troubleshooting ..........105 Introduction .
Page 7: Preface
Preface Conventions used in this manual Throughout this manual, you will see the following conventions: Convention Description Keyboard key names are printed in small capitals. NTER A plus sign means to press the keys at the same time. Setup Commands to be entered, options to select, and messages that appear on your monitor are printed in bold.
Page 8: Getting Additional Information
Getting additional information Log on to the technical support area of www.gatewayatwork.com to find information about your computer or other Gateway products. Some types of information you can access are: Hardware driver and program updates Technical tips Service agreement information...
Page 9: Checking Out Your Gateway Computer
Checking Out Your Gateway Computer This chapter provides basic information about your Gateway computer. Read this chapter to find out: Where components and connectors are located What accessories are available These illustrations show typical computer systems. Your computer system may...
Page 10: Gateway Desktop Front
Gateway Desktop front 3.5-inch internal or CD/DVD drive external drive expansion bay Power button CD/DVD eject button Diskette drive USB ports System audio Diskette eject button headphone jack Checking Out Your Gateway Computer...
Page 11 Plug USB (Universal Serial Bus) devices (such as a USB Iomega™ Zip™ drive, scanner, or camera) into these ports. Diskette eject button Press this button to eject an inserted diskette. Diskette drive Use this drive to store smaller files on diskettes. Gateway Desktop front...
Page 12: Gateway Desktop Back
States. In other areas of the world, such as Europe, the utility power is supplied at 230 volts at 50 Hz. If the computer is operating in an environment such as this, the voltage switch needs to be moved to 230. Checking Out Your Gateway Computer...
Page 13 ® Keyboard port Plug a Personal System/2 (PS/2) keyboard into this port. Mouse port Plug a PS/2 mouse into this port. Power connector Plug the power cable into this connector. Gateway Desktop back...
Page 14: Gateway Mid-Tower Front
Gateway Mid-Tower front CD/DVD drive CD/DVD eject button Diskette drive Diskette eject button Power button USB ports Checking Out Your Gateway Computer...
Page 15 Standby/Resume mode or Hibernate mode. For more information on changing power button settings, see “Power management” on page 81. USB ports Plug USB (Universal Serial Bus) devices (such as a USB Iomega™ Zip™ drive, scanner, or camera) into these ports. Gateway Mid-Tower front...
Page 16: Gateway Mid-Tower Back
Gateway Mid-Tower back Power connector Voltage switch Mouse port Keyboard port USB ports Serial port Cover release levers Parallel port Network jack USB ports Microphone jack Line out jack Line in jack Monitor port Checking Out Your Gateway Computer...
Page 17 This jack is color-coded green. Line in jack Plug an external audio input source (such as a stereo) into this jack so that you can record sound on your computer. This jack is color-coded blue. Gateway Mid-Tower back...
Page 18 Cover release levers Use the cover release levers to open the side panel for access to the inside of the case. For more information on opening your case, see “Opening and closing” on page 49. Checking Out Your Gateway Computer...
Page 19: Heceta Iv Hardware Management
Heceta IV hardware management Heceta IV is an integrated data acquisition system that lets you monitor the status of your system hardware. Monitored information includes internal temperature, fan speed, voltage, and chassis intrusion (to alert you in case of tampering). The features of the hardware management system can be accessed ®...
Page 20 Checking Out Your Gateway Computer...
Page 21: System Setup
Plug the computer into a wall outlet or power strip that is easily accessible. Important Keep the computer boxes and packing material in case you need to send the computer to Gateway for repairs. If you return your computer in different packaging, your warranty may be voided. Setting up your computer...
Page 22: Starting Your Computer
Make sure that the voltage selector switch on the back of the computer is set to the correct voltage for your area. This switch is set at the factory to the correct voltage (see “Gateway Desktop back” on page 4 or “Gateway Mid-Tower back” on page 8 for the voltage selector switch location).
Page 23: Understanding The Power-On Self-Test
The computer displays error messages if POST finds any problems. Write down any error messages that you see. If you continue to have problems, these error messages may help Gateway Technical Support diagnose the cause. Setting up the operating system The first time you start your computer, the operating system takes a few minutes to set up.
Page 24: Turning Off Your Computer
Continue following the instructions and selecting options in the start-up wizard dialog boxes, clicking to move through the dialog boxes, until Next the wizard tells you to restart the computer. If you need to return to the previous dialog box to change any of your entries, click Back Restart your computer.
Page 25: Restarting Your Computer
Restarting your computer If your computer does not respond to keyboard or mouse input, you may have to close programs that are not responding. If closing unresponsive programs does not restore your computer to normal operation, you may have to restart the computer.
Page 26 System Setup...
Page 27: Working With The Gateway Desktop Case
Working with the Gateway Desktop case Preventing static electricity discharge The components inside your computer are extremely sensitive to static electricity, also known as electrostatic discharge (ESD). Caution ESD can permanently damage electrostatic discharge sensitive components in the computer. Prevent ESD damage by following ESD guidelines every time you open the computer case.
Page 28 Always hold expansion cards by their edges or their metal mounting brackets. Avoid touching the edge connectors and components on the cards. Never slide expansion cards or components over any surface. Working with the Gateway Desktop case...
Page 29: Opening And Closing
To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer, then unplug the power and modem cords before opening the case. To open and close the Gateway Desktop case: Turn off the computer. Following all static electricity discharge precautions, disconnect the power cord and all other cables.
Page 30 Slide the case cover back and away from the front of the case. Lift the case cover up and off of the case. When you are finished working, replace the case cover by reversing this procedure. Working with the Gateway Desktop case...
Page 31: Adding Or Replacing Drives
Adding or replacing drives Preparing to add or replace a drive One 3.5-inch diskette drive, one 3.5-inch hard drive, and one CD drive are included with your computer. You can add one additional half-height 3.5-inch tape storage or disk storage device. As you prepare to install drives, keep the following in mind: To remove and install drives, use an antistatic wrist strap.
Page 32: Drive Cabling Information
Important The CD drive may be connected to the primary IDE controller and the hard drive may be connected to the secondary IDE controller. Drive assignments will reflect the correct configuration from the factory. Working with the Gateway Desktop case...
Page 33: Adding Or Replacing Drives
To add or replace a CD/DVD or diskette drive: Open the case by following the procedure “To open and close the Gateway Desktop case:” on page 21. If you are adding a new drive, pull up on the three bezel release tabs, then swing open the front bezel.
Page 34 (You will reconnect the cables after you install the new drive.) Remove the shipping screw, then unlock the drive bay by sliding the release lever toward the front of the case. Shipping screw Working with the Gateway Desktop case...
Page 35 Replace the shipping screw. Connect the drive cables according to the instructions in the drive manual. Close the case by following the procedure “To open and close the Gateway Desktop case:” on page 21. Adding or replacing drives...
Page 36 To replace a hard drive: Open the case by following the procedure “To open and close the Gateway Desktop case:” on page 21. Disconnect the drive cables, noting their locations and orientation. (You will reconnect the cables after you install the new drive.) See the drive manual for further instructions.
Page 37 Connect the drive cables according to the instructions in the drive manual. Close the case by following the procedure “To open and close the Gateway Desktop case:” on page 21. Adding or replacing drives...
Page 38: Replacing Expansion Cards
To replace, add, or reseat an expansion card: Open the case by following the procedure “To open and close the Gateway Desktop case:” on page 21. Disconnect any cables that are attached to the card, noting their locations and orientation. (You will reconnect the cables after you install the new card.)
Page 39 Remove the expansion card. You can slightly seesaw the card end-to-end to loosen the card, but do not bend the card sideways. Caution Do not touch the contacts on the bottom part of the expansion card. Touching the contacts can cause electrostatic damage to the card.
Page 40 Reconnect any cables to the card. Close the case by following the procedure “To open and close the Gateway Desktop case:” on page 21. Refer to the guide that came with the card for any special software installation instructions.
Page 41: Replacing The Power Supply
Replacing the power supply To replace a Gateway Desktop case power supply: Open the case by following the procedure “To open and close the Gateway Desktop case:” on page 21. Disconnect the power supply cables from all components, noting their locations and orientation.
Page 42 Remove the fan cover. Working with the Gateway Desktop case...
Page 43 Remove the power supply screws. Power supply screws Replacing the power supply...
Page 44 Install the new power supply into the case by reversing the actions you took in this procedure. Reconnect the power supply cables. Close the case by following the procedure “To open and close the Gateway Desktop case:” on page 21. Working with the Gateway Desktop case...
Page 45: Replacing The System Board
To replace the system board: Open the case by following the procedure “To open and close the Gateway Desktop case:” on page 21. Swing the case retention arm out and remove the fan cover. Remove all of the expansion cards by following the procedure “To replace, add, or reseat an expansion card:”...
Page 46 Remove the green thumbscrew using a screwdriver, coin, or your fingers. System board retention screw Working with the Gateway Desktop case...
Page 47 Remove the system board by sliding the board toward the front of the case. The system board standoffs slide out of the keyhole slots. Standoff Keyhole slot Slide the new system board into the keyhole slots and lock it into place with the thumbscrew.
Page 48 Connect the power and data cables. Install the expansion cards by following the procedure in “To replace, add, or reseat an expansion card:” on page 30. Close the case by following the procedure “Opening and closing” on page 21. Working with the Gateway Desktop case...
Page 49: Replacing Or Adding Memory
Replacing or adding memory Memory is installed in two slots on the system board. When you are selecting and installing DIMMs, keep the following in mind: No jumper settings are required for the memory size or type because the BIOS automatically detects this information. DIMMs must be installed in the lowest numbered slot first.
Page 50 DIMM automatically locks the socket latches on each end of the DIMM. Close the case by following the instructions on page 21. Reconnect the peripherals, the modem cable, and the power cord, then turn on the computer. Working with the Gateway Desktop case...
Page 51: Replacing The Battery
Replacing the battery The battery provides power for the computer real-time clock and CMOS memory, which stores the computer configuration information. If your battery is failing you may notice your computer clock slowing down and giving you the incorrect time. If so, open the BIOS Setup utility and save the custom values in the various menus before replacing the battery.
Page 52 If the battery is installed horizontally on the system board, place the edge of a small flat-head screwdriver under the battery and lift it up until it pops out of the socket. - OR - Working with the Gateway Desktop case...
Page 53 If the battery is installed vertically on the system board, press the battery retention clip to the side and away from the battery, then lift the battery out of the socket. Battery retention clip Press the new battery in the socket with the positive pole up. Make sure you have pressed the battery down far enough for it to contact the base of the socket (it should snap into place).
Page 54 Working with the Gateway Desktop case...
Page 55: Working With The Gateway Mid-Tower Case
Working with the Gateway Mid-Tower case Preventing static electricity discharge The components inside your computer are extremely sensitive to static electricity, also known as electrostatic discharge (ESD). Caution ESD can permanently damage electrostatic discharge sensitive components in the computer. Prevent ESD damage by following ESD guidelines every time you open the computer case.
Page 56 Always hold expansion cards by their edges or their metal mounting brackets. Avoid touching the edge connectors and components on the cards. Never slide expansion cards or components over any surface. Working with the Gateway Mid-Tower case...
Page 57: Opening And Closing
Opening and closing The Gateway Mid-Tower case provides toolless access to internal components. Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer, then unplug the power and modem cords before opening the case. To open the Gateway Mid-Tower case: Turn off the computer.
Page 58 Swing the side panel away from the case. Working with the Gateway Mid-Tower case...
Page 59 To close the Gateway Mid-Tower case: For more stability, place the computer on its side. Make sure all of the internal cables are arranged inside the case so they will not be pinched when you close the case. Opening and closing...
Page 60 Align the door tabs into the case notches. Swing the side panel toward the case until the release levers lock. Return the computer to its upright position. Reconnect the cables and power cord. Working with the Gateway Mid-Tower case...
Page 61: Adding Or Replacing Drives
Adding or replacing drives Preparing to add or replace a drive One 3.5-inch diskette drive, one 3.5-inch hard drive, and one CD drive are included with your computer. You can add one additional half-height 3.5-inch tape storage or disk storage device. As you prepare to install drives, keep the following in mind: To remove and install drives, use an antistatic wrist strap.
Page 62: Drive Cabling Information
3.5-inch drives such as diskette drives, and hard drives. To add or replace a CD/DVD or diskette drive: Open the case by following the procedure “To open the Gateway Mid-Tower case:” on page 49. Return the case to its upright position.
Page 63 If you are adding a new drive, press in on the two bezel release tabs, then swing open the front bezel. Adding or replacing drives...
Page 64 EMI shields If you are replacing a drive, disconnect the drive cables, noting their locations and orientation. (You will reconnect the cables after you install the new drive.) Working with the Gateway Mid-Tower case...
Page 65 If there is a shipping screw installed next to the release lever, remove the screw, then unlock the drive bay by sliding the release lever back toward the back of the case. If you are replacing a drive, remove the old drive by sliding it forward and out of the drive bay.
Page 66 If you removed a shipping screw, replace the screw. Connect the drive cables according to the instructions in the drive manual. Close the case by following the procedure “To close the Gateway Mid-Tower case:” on page 51. Working with the Gateway Mid-Tower case...
Page 67 To replace a hard drive: Open the case by following the procedure “To open the Gateway Mid-Tower case:” on page 49. Return the case to its upright position. Disconnect the drive cables, noting their locations and orientation. (You will reconnect the cables after you install the new drive.) See the drive manual for further instructions.
Page 68 Connect the drive cables according to the instructions in the drive manual. Close the case by following the procedure “To close the Gateway Mid-Tower case:” on page 51. Working with the Gateway Mid-Tower case...
Page 69: Replacing Expansion Cards
Use the following procedures to replace, add, or reseat an expansion card. To replace, add, or reseat an expansion card: Open the case by following the procedure “To open the Gateway Mid-Tower case:” on page 49. For more stability, place the computer on its side.
Page 70 While holding the retention cover open, install the new card into the expansion slot. You can slightly seesaw the card end-to-end to help insert the card, but do not bend the card sideways. Working with the Gateway Mid-Tower case...
Page 71 Reconnect any cables to the card. Close the case by following the procedure “To close the Gateway Mid-Tower case:” on page 51. Refer to the guide that came with the card for any special software installation instructions.
Page 72: Replacing The Power Supply
Replacing the power supply To replace a Gateway Mid-Tower case power supply: Open the case by following the procedure “To open the Gateway Mid-Tower case:” on page 49. Return the computer to its upright position. Disconnect the power supply cables from all components, noting their locations and orientation.
Page 73 Step 4, then lock the new power supply into place by flipping the power supply retention clip in. Reconnect the power supply cables. Close the case by following the procedure “To close the Gateway Mid-Tower case:” on page 51. Replacing the power supply...
Page 74: Replacing The System Board
Replacing the system board To replace the system board: Open the case by following the procedure “To open the Gateway Mid-Tower case:” on page 49. Remove all of the expansion cards by following the procedure “To replace, add, or reseat an expansion card:” on page 61.
Page 75 Install the expansion cards by following the procedure in “To replace, add, or reseat an expansion card:” on page 61. Close the case by following the procedure “To close the Gateway Mid-Tower case:” on page 51. Replacing the system board...
Page 76: Replacing Or Adding Memory
Remove the DIMM by pressing open the socket latches on each side of the DIMM socket, then lift the DIMM out of the socket. Store the DIMM in an antistatic container. If you are adding memory to an empty socket, open the socket latches. Working with the Gateway Mid-Tower case...
Page 77 Align the two notches in the DIMM with the two notches in the DIMM socket, then insert the new DIMM into the socket. Gently press the DIMM into the socket until it is firmly seated. Inserting the DIMM automatically locks the socket latches on each end of the DIMM.
Page 78: Replacing The Battery
équivalent recommandé par le constructeur. Mettre au rebut les batteries usagées conformément aux instructions du fabricant. When disposing of used batteries, check local and national laws regarding disposal of toxic or dangerous waste. Working with the Gateway Mid-Tower case...
Page 79 To replace the battery: Restart the computer and start the BIOS Setup utility by pressing F1 when you are prompted to do so. Verify that all your settings are currently correct, then from the menu, Exit select . For more information about the BIOS Save Custom BIOS Settings Setup utility program, see “Using the BIOS Setup Utility”...
Page 80 Close the case by following the instructions on page 49. Reconnect peripherals, the modem cable, and the power cord, then turn on the computer. Open the BIOS Setup utility, then select from Load Custom BIOS Settings menu. Exit Working with the Gateway Mid-Tower case...
Page 81: Using The Bios Setup Utility
Using the BIOS Setup Utility About the BIOS Setup utility The computer’s BIOS has a built-in setup utility that lets you configure several basic computer characteristics. The settings are stored in battery-backed RAM and are retained even when the power is off. Important The computer starts very quickly.
Page 82 Start the BIOS Setup utility by restarting the computer, then pressing F1 when the Gateway logo screen appears during startup. The Main BIOS Setup utility screen opens. It may not look exactly like the screen shown below. BIOS Setup Utility...
Page 83 The main screen has the following menu selections at the top of the screen: lets you clear Setup passwords and enable extended Maintenance configuration mode. The maintenance menu is only displayed when the BIOS configuration jumper is set to configure (see “Setting the BIOS configuration jumper”...
Page 84: Updating The Bios
Updating the BIOS If you need a new version of the BIOS, you can download the BIOS update from technical support area on the Gateway Web site (www.gatewayatwork.com) and install the new version from a diskette. To update the BIOS you need to perform the following tasks in sequence:...
Page 85: Setting The Bios Configuration Jumper
Setting the BIOS configuration jumper The system board has a configuration jumper related to the BIOS. Place a jumper on specific pins to reset the CMOS settings to the BIOS defaults or to erase a misplaced or forgotten password. For more information on the location and use of the configuration jumper, see “BIOS configuration jumper settings”...
Page 86 Using the BIOS Setup Utility...
Page 87: Managing Your Computer
Managing Your Computer Protecting against power source problems Surge suppressors, line conditioners, and uninterruptible power supplies can help protect your computer against power source problems. Surge suppressors During a power surge, the voltage level of electricity coming into your computer can increase far above normal levels and cause data loss or computer damage.
Page 88: Line Conditioners
Check the energy absorption (dissipation) rating. The higher the energy absorption rating, the better the protection for your computer. Check for line-conditioner capabilities. A line conditioner smooths out some of the normal line noise (small voltage fluctuations) of an electrical supply.
Page 89: Power Management
Power management Computer equipment can account for a significant portion of energy use in the home and office environment. You may not want to shut down your computer each time you leave it, especially if you plan to be away for only a short time.
Page 90: Using Standby Mode
Using Standby mode Always save your work before using the Standby mode. Once in Standby mode, your computer reduces or turns off the power to most devices except memory. However, the information in the memory is not saved to the hard drive.
Page 91: Changing Power Settings
Changing power settings You can change power management settings, such as the power button function and power-saving timers, by changing power settings in Windows. You can also adjust power schemes and adjust advanced power settings. Power schemes (groups of power settings) let you change power saving options such as when the monitor or hard drive is automatically turned off.
Page 92 Click/Double-click the icon. The Power Options Power Management Power Options Properties dialog box opens. Select a power scheme from the list. Power Scheme - OR - Set the timers for , and System standby Turn off monitor Turn off hard disks then save your custom power scheme by clicking and typing a Save As...
Page 93: Changing Advanced Power Settings
Changing advanced power settings To change advanced power management settings: In Windows XP, click , then select . Click Start Control Panel Performance . The Performance and Maintenance window opens. and Maintenance - OR - In Windows Me, Windows 2000, or Windows 98, click , then select Start , then...
Page 94: Activating Hibernate Mode
Activating Hibernate mode To activate Hibernate mode: In Windows XP, click , then select . Click Start Control Panel Performance . The Performance and Maintenance window opens. and Maintenance - OR - In Windows Me, Windows 2000, or Windows 98, click , then select Start , then...
Page 95: Installing An Uninterruptable Power Supply In Windows Xp
To place your computer into hibernation: To use hibernation as a power savings mode, open the Power Options dialog box, click the tab, select Power Schemes Advanced Hibernate one of the power settings, then save the changes by clicking To manually place your computer into hibernation: In Windows XP, click , then click , then hold...
Page 96 Click the tab. Click . The UPS Selection dialog box opens. Select Select the manufacturer and model of the UPS device. Click the serial port where the UPS device is attached. Click Finish Click Managing Your Computer...
Page 97: Protecting Your Computer From Viruses
Protecting your computer from viruses A virus is a program that attaches itself to a file on a computer, then spreads from one computer to another. Viruses can damage data or cause your computer to malfunction. Some viruses go undetected for a period of time, because they are activated on a certain date.
Page 98 To remove a virus: Find and remove the virus immediately using Norton AntiVirus. Turn off your computer and leave it off for at least 30 seconds. Turn on the computer and rescan for the virus. To update Norton AntiVirus: Click , then select , then Start...
Page 99: Managing Hard Drive Space
Managing hard drive space Windows provides several utilities you can use to manage your hard drive. Checking hard drive space Help and For more information on checking hard drive space, click Support Start, then select Help and Support or Help. To check hard drive space: In Windows XP, click , then select...
Page 100: Using Disk Cleanup
Using Disk Cleanup Delete unneeded files, such as temporary Windows files, to free hard drive space. Help and For more information on using Disk Cleanup, click Start, Support then select Help and Support or Help. To use the Windows Disk Cleanup program: In Windows XP, click , then select .
Page 101: Checking The Hard Drive For Errors
Select the check box beside each file type you want to delete. For more information about file types you can delete, read the descriptions in the Disk Cleanup dialog box. Click , then click Checking the hard drive for errors The Error-checking program in Windows XP and Windows 2000 or ScanDisk program in Windows Me and Windows 98 examines the hard drive for physical flaws and file and folder problems.
Page 102 Click the tab. Tools Click Check Now Select the options to use, then click . For help, press . Windows Start checks the drive for errors. This process may take several minutes. Correct any problems that are found by following the on-screen instructions.
Page 103: Defragmenting The Hard Drive
Defragmenting the hard drive When working with files, sometimes Windows divides the file information into pieces and stores them in different places on the hard drive. This is called fragmentation, and it is normal. In order for the computer to use a file, Windows must search for the pieces of the file and put them back together.
Page 104 Click the tab. Tools Click Defragment Now If Disk Defragmenter does not start automatically, click Start Defragment Disk Defragmenter shows its progress on the screen. When finished, Disk Defragmenter asks if you want to quit the program. Click Close Managing Your Computer...
Page 105: Backing Up Files
Zip drive, to do a complete hard drive backup. If you do not have a high-capacity backup device and you want to purchase one, you can contact Gateway’s Add-on Sales department or visit our Web site at www.gateway.com. Help and...
Page 106: Using The Scheduled Task Wizard
Using the Scheduled Task Wizard The Scheduled Task Wizard lets you schedule maintenance tasks such as running Disk Defragmenter and Error-checking or ScanDisk. Help and For more information on using the Scheduled Task Wizard, Support click Start, then select Help and Support or Help. To start the Scheduled Task Wizard: Click , then select...
Page 107: Cleaning Your Computer
Cleaning your computer Keeping your computer clean and the vents free from dust helps keep your system performing at its best. You may want to gather these items and put together a computer cleaning kit: A soft cloth Window cleaner (not for use on LCD panels) An aerosol can of air that has a narrow, straw-like extension Isopropyl alcohol Cotton swabs...
Page 108: Cleaning The Keyboard
Cleaning the keyboard You should clean the keyboard occasionally by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys. If you spill liquid on the keyboard, turn off the computer and turn the unit upside down.
Page 109 To clean your mouse: Turn the mouse upside down. Rotate the retaining ring on the bottom of the mouse counter-clockwise. Remove the retaining ring and mouse ball. Remove any dust, lint, or dirt from the mouse ball with a soft cloth. Clean the mouse rollers with a cotton swab dipped in isopropyl alcohol.
Page 110: Checking System Health With Landesk
Checking system health with LANDesk ® LANDesk Client Manager is a desktop management interface (DMI) that lets you monitor the health of your system components. Through LANDesk, you can view software and hardware properties. You can also set LANDesk to notify you when system resources reach certain levels.
Page 111: System Recovery
System recovery Take advanced precautions that will allow you to restart your system and recover damaged files in the event that your hard drive is damaged, or your BIOS or system files get corrupted. Creating a startup diskette If your computer hard drive is damaged, you may not be able to start the computer from the hard drive.
Page 112 Managing Your Computer...
Page 113: Troubleshooting
Troubleshooting Introduction If your computer does not operate correctly, re-read the instructions for the procedures you have performed. If an error occurs within a program, consult the documentation supplied with the program. This section identifies solutions to some possible problems. Troubleshooting checklist Before turning on the computer, make sure that: The power cord is connected to the AC power-in connector and an AC...
Page 114: Troubleshooting Guidelines
For more information on preventing electrostatic damage to the computer, see “Preventing static electricity discharge” on page 19 if you have a Gateway Desktop case or see “Preventing static electricity discharge” on page 47 if you have a Gateway Mid-Tower case.
Page 115 Disconnect and reconnect the cables. Close the case as described on page 21 for the Gateway Desktop or on page 49 for the Gateway Mid-Tower, then turn on the computer.
Page 116: Cd Drive Problems
CD drive problems An audio CD produces no sound. Probable cause Solution The CD is loaded incorrectly Make sure the label is facing up, then try again. The speakers are not Make sure the speaker cables are connected connected properly and securely. The speaker volume is turned Check the volume control and turn it up if down...
Page 117 An audio CD will not play. Probable cause Solution The CD is loaded incorrectly Make sure the label is facing up, then try again. The CD is scratched or dirty Try cleaning the CD with a lint-free cloth. Make sure the CD is not scratched. The computer does not recognize the CD drive.
Page 118: Computer Problems
Computer problems The computer will not start up. Probable cause Solution The computer is not Make sure the power cable(s) are connected connected to an AC outlet correctly to an operating AC power source. The voltage selection switch Make sure the voltage selection switch is set is not set correctly correctly for your area.
Page 119 Make sure the cable is plugged in correctly. or connected properly The mouse driver did not load Load the appropriate mouse driver manually or when the computer started contact Gateway Technical Support. The mouse is defective Try a mouse that you know is working. Computer problems...
Page 120: Diskette Drive Problems
Diskette drive problems The computer does not recognize the diskette drive. Probable cause Solution The diskette drive may be Restart your computer, then press F1 to open configured incorrectly the BIOS Setup utility. In the Advanced | Diskette Configuration menu, make sure that the diskette drive parameters are set correctly.
Page 121: Hard Drive Problems
Hard drive problems The computer does not recognize the IDE drive. Probable cause Solution The primary IDE device may Restart your computer, then press F to open be configured incorrectly the BIOS Setup utility. From the Advanced | IDE Configuration menu, set the IDE Controller to Both and the Primary IDE Master to Auto.
Page 122: Memory And Processor Problems
Memory and processor problems The computer detected memory errors during start up. Probable cause Solution Memory was added or Open the BIOS Setup utility and save the new removed, and the new memory configuration. configuration was not saved in BIOS Setup utility The memory was installed Make sure the memory is seated and oriented incorrectly...
Page 123: Modem Problems
Modem problems The computer does not recognize the modem. Probable cause Solution The modem has not been Add the modem as new hardware. added as new hardware The modem is not connected Make sure the line connected to the modem is to a live phone jack working and plugged into the appropriate port on the modem (line port).
Page 124: Peripheral/Adapter Problems
Peripheral/adapter problems The computer does not recognize an adapter card. Probable cause Solution The interrupt or I/O address Check the address configuration of the adapter is set incorrectly card and make sure that it does not conflict with another card in the computer. The card was not configured Configure the card with the appropriate through the software...
Page 125: Printer Problems
Printer problems The printer will not turn on. Probable cause Solution The printer is not plugged in Make sure the power cable is plugged into a working power source. The printer is not turned on Make sure the printer’s power switch is pressed or set to the On position.
Page 126: Video Problems
Video problems The computer is running but the screen is blank. Probable cause Solution The monitor is not turned on Make sure the monitor is plugged in and turned on. If the monitor is turned on, the green power LED should illuminate. The monitor’s data cable is Make sure the monitor data cable is connected not connected...
Page 127 The color monitor displays everything in black and white. Probable cause Solution The computer was turned on Make sure the monitor is turned on, then before the monitor restart the computer. The display type is set In the Control Panel window, double-click incorrectly Display, set the display to the appropriate video type and resolution, then restart the...
Page 128: Error Messages
Error messages This section lists common error messages that you may see. These messages often indicate procedural errors such as an incorrect keystroke or a write-protected diskette. Some messages, however, may indicate a problem that requires you to consult the troubleshooting section of this manual. Error message Description GA20 Error...
Page 129 Error message Description FDC Failure Error occurred trying to access diskette drive controller. HDC Failure Error occurred trying to access hard disk controller. Checking NVRAM..NVRAM is being checked to see if it is valid. Update OK! NVRAM was invalid and has been updated. Update Failed NVRAM was invalid but was unable to be updated.
Page 130: Beep Codes
Error message Description NVRAM/CMOS/PASSWORD Cleared NVRAM, CMOS, and all passwords have been by Jumper cleared. Turn off the computer and move the jumper back to pins 1 and 2 of jumper J6A1. <Ctrl_N> Pressed Someone pressed C +N while the computer was starting.
Page 131 If POST completes normally, the BIOS issues one short beep before passing control to the operating system. Short Beeps Description Refresh failure Parity cannot be reset First 64 KB memory failure Timer not operational Not used 8042 GateA20 cannot be toggled Exception interrupt error Display memory R/W error Not used...
Page 132 Troubleshooting...
Page 133: A Safety, Regulatory, And Legal Information
Legal Information Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed.
Page 134 The system was dropped or the cabinet is damaged. The system performance changes. Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway. Important Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen-laden environments, or industrial facilities.
Page 135 (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the product. Regulatory compliance statements...
Page 136 Telecommunications per FCC part 68 (applicable to products fitted with USA modems) Your modem complies with Part 68 of the Federal Communications Commission (FCC) rules. On the computer or modem card is a label that contains the FCC registration number and Ringer Equivalence Number (REN) for this device.
Page 137 Canada Industry Canada (IC) Unintentional emitter per ICES-003 This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada. Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe B prescrites dans le règlement sur le brouillage radioélectrique édicté...
Page 138 PSTNs provided in different countries, the approval does not, of itself, give an unconditional assurance of successful operation on every PSTN termination point. In the event of problems, you should contact Gateway Technical Support. Safety, Regulatory, and Legal Information...
Page 139 Japan VCCI statement This equipment is in the Class B category (Information Technology Equipment to be used in a residential area or an adjacent area thereto) and conforms to the standards set by the Voluntary Control Council for Interference by Information Technology Equipment aimed at preventing radio interference in such residential areas.
Page 140 Australia and New Zealand EMI statement This device has been tested and found to comply with the limits for a Class B digital device, pursuant to the Australian/New Zealand standard AS/NZS 3548 set out by the Australian Communications Authority and the Radio Spectrum Management Agency. New Zealand telecommunication statement (for products fitted with Telepermit-approved modems) The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has...
Page 141 Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products” under a US Department of Health and Human Services (DHHS) Radiation Performance Standard.
Page 142 TV/cable TV tuner cards) External television antenna grounding If an outside antenna or cable system is to be connected to your Gateway PC, make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and static charges.
Page 143 Warning When installing or realigning an outside antenna system, extreme care should be taken to keep from touching such power lines or circuits. Contact with them could be fatal. Antenna and satellite grounding Reference Grounding component Electric service equipment Power service grounding electrode system (NEC Art 250, Part H) Ground clamps Grounding conductors (NEC Section 810-21) Antenna discharge unit (NEC Section 810-20)
Page 144 BackPack, SERVE-TO-ORDER, Server Watchdog, SpotShop, Spotshop.com, and Your:)Ware are trademarks of Gateway, Inc. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS-DOS, and Windows are trademarks or registered trademarks of Microsoft Corporation.
Page 145: B Reference Data
Reference Data ® Intel i82845 System Board Technical Reference Features ® This FC-PGA 478 system board uses the Intel i82845 chipset. The system board supports: SDRAM DIMM system memory ® Intel Pentium 4 processor (with 100 MHz 400 MT/s front side bus) Ultra ATA 66/100 drives Advanced Configuration and Power Management Interface (ACPI) 4x Universal AGP connector...
Page 146: System Board Layout
System board layout The following illustration shows the system board divided into two sections: Section 1 Reference Data...
Page 147 Front panel harness connector Front panel USB connector Battery Internal front speaker connector Communication Network Riser (CNR) expansion slot (reserved) Front panel audio connector Intrusion detection switch connector BIOS configuration jumper block PCI expansion slots AGP expansion slot Telephony (modem) audio connector CD In audio connector Aux In audio connector Intel®...
Page 148 Section 2 Reference Data...
Page 149 Primary IDE cable connector Secondary IDE cable connector Memory expansion slots Processor heat sink fan connector µBGA 478 Zero Insertion Force (ZIF) socket Auxiliary power connector Rear case fan connector Diskette cable connector Power supply cable connector ® Personal System/2 (PS/2) mouse port PS/2 keyboard port USB ports...
Page 150: Bios Configuration Jumper Settings
BIOS configuration jumper settings The BIOS configuration jumper lets you clear passwords or recover your BIOS if it becomes corrupted. For information about the location of this jumper, see “Section 1” on page 138. Setting Jumper placement When used Normal For normal operation.
Page 151: Specifications
Specifications The following specifications are for the standard configuration. Your system may contain optional equipment. All specifications are subject to change without notice or obligation. ® Supported processors Intel Pentium 4 processor Chipset Intel i82845 MCH and ICH2 chipset Memory 3.3 V, 168-pin, 4-clock 133 MHz SDRAM DIMMs with gold-plated contacts.
Page 152 Humidity: 20% to 80% Altitude: -60.96 m to 3048 m CPU clearance: >10.16 mm after installation, top and sides Many products for Gateway and its subsidiaries are custom engineered by our suppliers to Gateway specifications and may vary from similarly marketed products.
Page 153: Index
Index Numerics removing replacing 3.5-inch device BIOS cabling information updating installing BIOS Setup utility preparing to install menus removing navigating through replacing saving system configuration information boot menu AC power connector BIOS Setup utility accessories safety precautions adapter card cabling installing drives removing...
Page 154 line out monitor (VGA) electrostatic discharge (ESD) network error messages parallel Error-checking power Ethernet jack PS/2 keyboard exit menu PS/2 mouse BIOS Setup utility serial expansion card installing cover removing removing replacing replacing troubleshooting cover release lever external audio jack creating startup diskettes FAQ (frequently asked questions), deleting files and folders...
Page 155 Hibernate mode humidity LANDesk Client Manager protecting the computer installing restoring line conditioners installing line in jack 3.5-inch device line out jack adapter card add-in card battery magnetic fields bezel protecting your computer case cover main board CD/DVD drive installing DIMM removing diskette drive...
Page 156 installing removing network jack replacing Norton Antivirus printer parallel port troubleshooting opening the case processor operating system troubleshooting setting up protecting computer against power source problems parallel port peripheral devices troubleshooting installing ports removing monitor replacing parallel recovery PS/2 keyboard system PS/2 mouse removing...
Page 157 DIMM recovery diskette drive system board expansion card configuration jumper front bezel installing hard drive removing main board replacing memory system configuration power supply recording System Restoration CD system board resetting the computer restoring temperature LANDesk Client Manager protecting the computer your system troubleshooting Resume mode...
Page 158 uninterruptable power supply (UPS) uninterruptible power supply (UPS) updating the BIOS USB port utility software BIOS Setup utility video troubleshooting virus protecting against removing with Norton AntiVirus voltage switch warning battery Windows resetting the computer setup Index...

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