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system or daughterboard, delete the sensor from the system and hold the sensor reset button for 10 seconds to
clear the sensor from the old network before attempting to enroll the sensor in a new network. The sensor cannot
be cleared if it is currently communicating with its network. In this case, the sensor must be deleted from the system
first through the control panel or remote command.
Sensor non-responsive
• Verify range: Verify in the panel's Image Sensor menu that the sensor is registering a strong signal. If the signal
strength is low, move the non-responsive sensor closer to the control panel, verify signal strength, and see if
communication resumes. If applicable, verify the Image Sensor daughterboard antenna is correctly routed as
described in the installation procedure.
• Replace batteries: Check the battery level in the panel's Image Sensor menu, and install fresh Energizer Ultimate
Lithium batteries if needed.
Images not captured
• Verify sensor rules: Verify the Image Sensor initialization process has been completed. Verify rules have been
confirmed in the Rules Confirmed column on the Partner Portal or MobileTech app. If not, resend Image Sensor
rules. For more information about resending rules, see
• Enable auto uploads: During the first four hours after any sensor is enrolled onto the system, alarm images will not
automatically be uploaded to Alarm.com. Automatic uploads are automatically enabled after four hours. For more
information about enabling uploads sooner, see
False motion activations
• Check Environmental Elements: Heating or cooling elements may adversely affect sensor performance. Test
sensor with and without these elements to determine interference. Check if there are any reflective surfaces facing
the device (e.g., mirror).
• Check Sensor Positioning: The sensor may not be properly positioned to capture the desired motion. Check
horizontal positioning of sensor and re-mount as necessary.
• Check PIR Sensitivity Setting: Verify that the proper sensor motion profile has been selected through the setup
menu or select a less sensitive profile.
Regulatory information
Changes or modifications not expressly approved by Alarm.com can void the user's authority to operate the equipment.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of
the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try
to correct the interference by one or more of the following measures:
https://answers.alarm.com/Partner/Installation_and_Troubleshooting/Image_Sensor/Image_Sensor_Version_3/Interlogix_Sim...
Image Sensor Rules Not
Configure automatic Image Sensor
Confirmed.
uploads.
Updated: Fri, 10 Mar 2023 20:24:24 GMT
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