Further Inquiries - Crestron TPS-TPI Operation Manual

Touchpanel Interface
24 • Touchpanel Interface: Crestron Isys™ TPS-TPI
TPS-TPI Touchpanel Interface Toubleshooting
POSSIBLE
TROUBLE
CAUSE(S)
TPS-TPI does TPS-TPI is not
not function. communicating to
the network.
TPS-TPI is not
receiving network
power.
TPS-TPI is
incorrectly calibrated.
TPS-TPI is not Incorrect network
responding wiring.
and screen TPS-TPI Cresnet ID
displays is not set to match
"Network Poll the Net ID in the
Error" SIMPL program.
message.
TPS-TPI Cresnet ID
not unique, two or
more units share
same ID.
Touch- Standby timeout has
sensitive elapsed.
display is
dark.
Unexpected TPS-TPI is
response from incorrectly calibrated.
TPS-TPI.

Further Inquiries

If after reviewing this Operations Guide for the TPS-TPI touchpanel interface, you
cannot locate specific information or have questions, please take advantage of
Crestron's award winning technical support team by calling:
•
In the US and Canada, call Crestron's corporate headquarters at
1-888-CRESTRON [1-888-273-7876] or 1-201-767-3400.
•
In Europe, call Crestron International at +32-15-50-99-50.
•
In Asia, call Crestron Asia at +852-2341-2016.
•
In Latin America, call Crestron Latin America at +5255-5093-2160.
•
In Australia, call Crestron Pacific at +613-9480-2999.
For local support from exclusive Crestron factory-trained personnel in New Zealand
call Amber Technologies at +649-410-8382.
Crestron Isys™ TPS-TPI
CORRECTIVE ACTION
Use Performance Viewport (via SIMPL Windows
or VT Pro-e) to poll the network. Verify network
connection to the TPS-TPI.
Verify TPS-TPI is in "CRESNET MODE" as
defined in "Interface Menu", page 10.
Confirm that power is supplied to the network.
Enter "SETUP MODE" and recalibrate.
Touch screen to remove message and verify
correct wiring to all connectors.
Touch screen to remove message and enter
Performance Viewport (via SIMPL Windows or
VT Pro-e) to poll the network. Verify that the
Cresnet ID for the touchpanel is properly set to
match the Net ID in the SIMPL program.
Enter Performance Viewport (via SIMPL
Windows or VT Pro-e) to poll the network. Verify
that each ID is used once.
Touch screen to reactivate.
Enter "SETUP MODE" and recalibrate.
Operations Guide - DOC. 5855