Lexmark MC3426i User Manual page 189

Troubleshoot a problem
Action
a
Using the Print Quality Test Pages, measure the distance
between the repeating defects on the affected color page.
b
Check if the repeating defects match any of the following
measurements:
Print cartridges
•
25.70 mm (1.01 in.)
•
35.30 mm (1.39 in.)
•
75.6 mm (2.98 in.)
•
26.7 mm (1.05 in.)
Fuser
•
56.5 mm (2.22 in.)
Transfer module
•
25.10 mm (0.99 in.)
•
59.70 mm (2.35 in.)
•
28.30 mm (1.11 in.)
•
65 mm (2.56 in.)
•
44 mm (1.73 in.)
Do the repeating defects match any of the measurements?
Print jobs do not print
Action
Step 1
a
From the document you are trying to print, open the Print
dialog, and then check if you have selected the correct printer.
b
Print the document.
Is the document printed?
Step 2
a
Check if the printer is on.
b
Resolve any error messages that appear on the display.
c
Print the document.
Is the document printed?
Yes No
Take note of the Take note of the
distance, and then distance, and then
contact customer contact
support. support.
Yes No
The problem is Go to step 2.
solved.
The problem is Go to step 3.
solved.
189
customer