Troubleshoot a problem
Warning—Potential Damage: Use of third-party supplies or parts can affect warranty coverage.
Damage caused by the use of third-party supplies or parts may not be covered by the warranty.
To accept any and all of these risks and to proceed with the use of non-genuine supplies or parts in your
printer, do either of the following:
For touch‑screen printer models, press
For non‑touch‑screen printer models, press and hold X and
If you do not want to accept these risks, then remove the third-party supply or part from your printer and
install a genuine Lexmark supply or part. For more information, see
supplies" on page
For touch‑screen printer models, if the printer does not print after pressing
pressing
twice, then reset the supply usage counter.
For non‑touch‑screen printer models, if the printer does not print after pressing and holding X and
simultaneously for 15 seconds, then reset the supply usage counter.
1
From the control panel, navigate to:
Settings > Device > Maintenance > Config Menu > Supply Usage And Counters
For non‑touch‑screen printer models, press
2
Select the part or supply that you want to reset.
3
To clear the message, do either of the following:
•
For touch‑screen printer models, press
•
For non‑touch‑screen printer models, press and hold X and
Note: If you are unable to reset the supply usage counters, then return the item to the place of
purchase.
Clearing jams
Avoiding jams
Load paper properly
•
Make sure that the paper lies flat in the tray.
•
Do not load or remove a tray while the printer is printing.
140.
Correct loading of paper
twice, and then press
simultaneously for 15 seconds.
"Using genuine Lexmark parts and
to navigate through the settings.
twice, and then press
Incorrect loading of paper
twice.
twice, and then
twice.
simultaneously for 15 seconds.
198