Page 1 User's Guide Safety information Learn about the printer Set up, install, and conﬁgure Secure the printer Print Copy E-mail Scan Use printer menus Maintain the printer Troubleshoot a problem Notices For product safety, make sure to read the Safety Information section before using the product.
Page 2: Table Of Contents
Contents Contents Safety information..................6 Conventions................................6 Product statements............................. 6 Learn about the printer................9 Printer conﬁgurations............................9 Using the control panel............................11 Customizing the home screen......................... 11 Changing the language of the keyboard on the display................11 Understanding the status of the indicator light..................12 Selecting paper..............................12 Set up, install, and conﬁgure..............
Page 3 Contents Printing conﬁdential and other held jobs....................52 Printing a font sample list..........................53 Placing separator sheets between copies....................53 Canceling a print job............................53 Adjusting toner darkness..........................53 Copy......................54 Using the automatic document feeder and scanner glass..............54 Making copies..............................54 Copying photos..............................54 Copying on letterhead.............................
Page 4 Contents Scanning to a computer..........................63 Scanning to an FTP server using a shortcut....................64 Scanning to a network folder using a shortcut..................64 Scanning to a ﬂash drive..........................65 Use printer menus..................67 Menu map................................67 Device.................................. 68 Print..................................79 Paper..................................85 Copy..................................88 Fax..................................90 E-mail..................................
Page 5 Contents Enabling the USB port............................ 185 Network connection problems........................185 Issues with supplies............................187 Clearing jams..............................187 Paper feed problems............................199 E-mailing problems............................201 Faxing problems............................. 202 Scanning problems............................207 Color quality problems........................... 214 Contacting customer support........................216 Notices......................218 Index......................231...
Page 6: Safety Information
Safety information Safety information Conventions Note: A note identiﬁes information that could help you. Warning: A warning identiﬁes something that could damage the product hardware or software. CAUTION: A caution indicates a potentially hazardous situation that could injure you. Different types of caution statements include: CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
Page 7 Safety information CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture and walls. If any of these things happen, a risk of ﬁre or electrical shock results. Inspect the power cord regularly for signs of such problems.
Page 8 Safety information CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 9: Learn About The Printer
Learn about the printer Learn about the printer Printer conﬁgurations 3500-285 MFP Scanner Standard bin Manual feeder 250‑sheet tray Control panel...
Page 10 Learn about the printer 3500-485, 3500-685, 3500-876, 3500-8c6, 3500-8c9 MFPs Automatic document feeder (ADF) ADF tray ADF bin Standard bin Manual feeder Standard 250‑sheet tray Optional 250‑sheet trays Note: Supported only in some printer models. Control panel...
Page 11: Using The Control Panel
Learn about the printer Using the control panel Control panel part Function Power button Turn on or turn off the printer. Note: To turn off the printer, press and hold the power button for ﬁve seconds. Home button Go to the home screen. Back button Return to the previous screen.
Page 12: Understanding The Status Of The Indicator Light
Learn about the printer Understanding the status of the indicator light Indicator light Printer status The printer is off. Blue The printer is on or ready. Blinking blue The printer is processing data. Blinking red The printer requires user intervention. Amber The printer is in Sleep mode.
Page 13 Learn about the printer Moisture content The amount of moisture in paper affects both print quality and the printer ability to feed the paper correctly. Leave paper in its original wrapper until you use it. Exposure of paper to moisture changes can degrade its performance.
Page 14 Learn about the printer • Store paper in cartons, on a pallet or shelf, rather than on the ﬂoor. • Store individual packages on a ﬂat surface. • Do not store anything on top of individual paper packages. • Take paper out of the carton or wrapper only when you are ready to load it in the printer. The carton and wrapper help keep the paper clean, dry, and ﬂat.
Page 15 Learn about the printer Paper size Standard or Manual feeder Two‑sided Scanner glass optional printing 250‑sheet tray Oﬁcio (Mexico) 215.9 x 340.4 mm (8.5 x 13.4 in.) Hagaki 100 x 148 mm (3.94 x 5.83 in.) Statement 139.7 x 215.9 mm (5.5 x 8.5 in.) Executive 184.2 x 266.7 mm...
Page 16 Learn about the printer Paper size Standard or Manual feeder Two‑sided Scanner glass optional printing 250‑sheet tray 2, 3 Universal 105 x 148 mm (4.13 x 5.83 in.) to 215.9 x 355.6 mm (8.5 x 14 in.) 7 3/4 Envelope 98.4 x 190.5 mm (3.875 x 7.5 in.) 9 Envelope...
Page 17 Learn about the printer • The ADF supports only plain paper. Paper type Standard or optional Manual feeder Two‑sided printing 250‑sheet tray Plain paper Card stock Labels Envelopes Supported paper weights Note: The ADF supports 60–90 g/m (16–24 lb bond) paper. Paper type and weight Standard or optional Manual feeder...
Page 18: Set Up, Install, And Configure
Set up, install, and conﬁgure Set up, install, and conﬁgure Selecting a location for the printer • Leave enough room to open trays, covers, and doors and to install hardware options. • Set up the printer near an electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 19: Attaching Cables
Set up, install, and conﬁgure Front 76 mm (3 in.) Left side 76 mm (3 in.) Attaching cables CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
Page 20: Installing Optional Trays
Set up, install, and conﬁgure Printer port Function Power cord socket Connect the printer to a properly grounded electrical outlet. Installing optional trays CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 21: Setting Up The Printer To Fax
Set up, install, and conﬁgure Setting up the printer to fax Setting up the fax function using analog fax Notes: • This feature is available only in some printer models. • Some connection methods are applicable only in some countries or regions. •...
Page 22 Set up, install, and conﬁgure Notes: • View the printer IP address on the home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the web page correctly. Click Settings >...
Page 23 Set up, install, and conﬁgure CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm. CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not use the fax feature during a lightning storm.
Page 24 Set up, install, and conﬁgure Setup 2: Printer is sharing the line with an answering machine Note: If you subscribe to a distinctive ring service, then make sure that you set the correct ring pattern for the printer. Otherwise, the printer does not receive faxes even if you have set it to receive faxes automatically.
Page 25 Set up, install, and conﬁgure Setting up fax in countries or regions with different telephone wall jacks and plugs Note: These instructions apply only to printers that support analog fax. CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
Page 26 Set up, install, and conﬁgure Connecting the printer to a non‑RJ‑11 wall jack Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to the RJ‑11 adapter, and then connect the adapter to the wall jack. If you want to connect another device with a non‑RJ‑11 connector to the same wall jack, then connect it directly to the telephone adapter.
Page 27: Configuring The E-Mail Smtp Settings
Set up, install, and conﬁgure Setting the fax date and time Note: Make sure that fax is conﬁgured. For more information, see “Setting up the printer to fax” on page From the home screen, touch Settings > Device > Preferences > Date and Time > Conﬁgure. Conﬁgure the settings.
Page 28 Set up, install, and conﬁgure • If your provider is not listed, then contact your provider and ask for the Primary SMTP Gateway, Primary SMTP Gateway Port, Use SSL/TLS, and SMTP Server Authentication settings. Touch OK. Using the Settings menu in the printer From the home screen, touch Settings >...
Page 29 Set up, install, and conﬁgure Notes: • If you encounter errors using the settings provided, then contact your e‑mail service provider. • For e‑mail service providers that are not on the list, contact your provider. AOL Mail Setting Value Primary SMTP Gateway smtp.aol.com Primary SMTP Gateway Port 587 Use SSL/TLS...
Page 30 Set up, install, and conﬁgure Setting Value Use SSL/TLS Required Require Trusted Certiﬁcate Disabled Reply Address Your e‑mail address SMTP Server Authentication Login / Plain Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID Your e‑mail address Device Password App password Notes: •...
Page 31 Set up, install, and conﬁgure Setting Value SMTP Server Authentication Login / Plain Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID Your e‑mail address Device Password Account password NetEase Mail (mail.126.com) Note: Make sure that the SMTP service is enabled on your account. To enable the service, from the NetEase Mail home page, click Settings >...
Page 32 Set up, install, and conﬁgure Setting Value Device Password Authorization password Note: The authorization password is provided when IMAP/SMTP service or POP3/SMTP service is enabled. NetEase Mail (mail.yeah.net) Note: Make sure that the SMTP service is enabled on your account. To enable the service, from the NetEase Mail home page, click Settings >...
Page 33 Set up, install, and conﬁgure Setting Value Device Password Account password or app password Notes: • For accounts with two‑step veriﬁcation disabled, use your account password. • For accounts with two‑step veriﬁcation enabled, use an app password. To create an app password, go to the Outlook Live Account Management page, and then log in to your account.
Page 34 Set up, install, and conﬁgure Setting Value Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID Your e‑mail address Device Password Authorization code Note: To create an authorization code, from the e‑mail home page, click Settings > More settings > User‑end POP/IMAP/SMTP, and then enable Authorization code status.
Page 35: Loading Paper And Specialty Media
Set up, install, and conﬁgure Zoho Mail Setting Value Primary SMTP Gateway smtp.zoho.com Primary SMTP Gateway Port 587 Use SSL/TLS Required Require Trusted Certiﬁcate Disabled Reply Address Your e‑mail address SMTP Server Authentication Login / Plain Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID Your e‑mail address Device Password...
Page 36 Set up, install, and conﬁgure Flex, fan, and align the paper edges before loading. Load the paper stack with the printable side faceup. Notes: • Load letterhead faceup with the header toward the back of the tray for one‑sided printing. •...
Page 37 Set up, install, and conﬁgure Adjust the guides to match the size of the paper that you are loading. Insert the tray. If necessary, set the paper size and paper type from the control panel to match the paper loaded.
Page 38 Set up, install, and conﬁgure Loading the manual feeder Adjust the guide to match the size of the paper that you are loading. Load a sheet of paper with the printable side faceup. • Load letterhead with the printable side faceup and the top edge entering the printer ﬁrst for one‑sided printing.
Page 39: Installing And Updating Software, Drivers, And Firmware
Set up, install, and conﬁgure • Load envelope with the ﬂap side down and against the right side of the paper guide. Feed the paper until its leading edge gets pulled in. Notes: • To avoid paper jams, do not force paper into the manual feeder. •...
Page 40 Set up, install, and conﬁgure Installing the fax driver Go to our website or the place where you purchased the printer, and then obtain the installer package. Run the installer, and then follow the instructions on the computer screen. Adding printers to a computer Before you begin, do one of the following: •...
Page 41 Set up, install, and conﬁgure Notes: • To use the Macintosh print driver, select either AirPrint or Secure AirPrint. • If you want custom printing features, then select the manufacturer print driver. To install the driver, “Installing the printer software” on page Add the printer.
Page 42: Networking
Set up, install, and conﬁgure Adding available options in the print driver For Windows users Open the printers folder. Select the printer you want to update, and then do either of the following: • For Windows 7 or later, select Printer properties. •...
Page 43 Set up, install, and conﬁgure Attach the NFC card. Turn on the printer. Connecting the printer to a Wi‑Fi network Before you begin, make sure that: • Active Adapter is set to Auto. From the home screen, touch Settings > Network/Ports > Network Overview >...
Page 44 Set up, install, and conﬁgure Connecting the printer to a wireless network using Wi‑Fi Protected Setup (WPS) Before you begin, make sure that: • The access point (wireless router) is WPS‑certiﬁed or WPS‑compatible. For more information, see the documentation that came with your access point. •...
Page 45 Set up, install, and conﬁgure Notes: • By default, the Wi-Fi Direct network password is not visible on the printer display. To show the password, enable the password peek icon. From the home screen, touch Settings > Security > Miscellaneous > Enable Password/PIN Reveal.
Page 46: Managing Bookmarks
Set up, install, and conﬁgure For Macintosh users Click the wireless icon, and then select the printer Wi‑Fi Direct name. Note: The string DIRECT-xy (where x and y are two random characters) is added before the Wi-Fi Direct name. Type the Wi‑Fi Direct password. Note: Switch your computer back to its previous network after disconnecting from the Wi-Fi Direct network.
Page 47: Printing The Menu Settings Page
Set up, install, and conﬁgure For SMB, type the network folder address. For example, myServer/myShare/myFile.pdf. Type the • network domain name. • If necessary, select the Authentication type for FTP and SMB. To limit access to the bookmark, enter a PIN. Note: The application supports the following ﬁle types: PDF, JPEG, TIFF, and HTML-based web pages.
Page 48: Secure The Printer
Secure the printer Secure the printer Erasing printer memory To erase volatile memory or buffered data in your printer, turn off the printer. To erase non‑volatile memory or individual settings, device and network settings, security settings, and embedded solutions, do the following: From the home screen, touch Settings >...
Page 49: Print
Print Print Printing from a computer Note: For labels, card stock, and envelopes, set the paper size and type in the printer before printing the document. From the document that you are trying to print, open the Print dialog. If necessary, adjust the settings. Print the document.
Page 50: Printing From A Flash Drive
Print Printing from a mobile device using Wi‑Fi Direct® ® Wi‑Fi Direct is a printing service that lets you print to any Wi‑Fi Direct‑ready printer. Note: Make sure that the mobile device is connected to the printer wireless network. For more information, “Connecting a mobile device to the printer”...
Page 51: Supported Flash Drives And File Types
Print Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch the ﬂash drive or the printer in the area shown while actively printing, reading, or writing from the memory device. Supported ﬂash drives and ﬁle types Flash drives Notes: –...
Page 52: Printing Confidential And Other Held Jobs
Print Max Invalid PIN Set the number of times an invalid PIN can be entered. Note: When the limit is reached, the print jobs for that user name are deleted. Conﬁdential Job Set the expiration time for conﬁdential print jobs. Expiration Note: Conﬁdential held jobs are stored in the printer until they are released or deleted manually.
Page 53: Printing A Font Sample List
Print Enable Print with PIN, and then enter a four‑digit PIN. Click Print. From the printer home screen, release the print job. Touch Held jobs > select your computer name > Conﬁdential > enter the PIN > select the print job > Print. Using the print driver With a document open, choose File >...
Page 54: Copy
Copy Copy Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge •...
Page 55: Copying On Letterhead
Copy Copying on letterhead Load an original document into the ADF tray or on the scanner glass. From the home screen, touch Copy > Copy From > select the size of the original document. Touch Copy To, and then select the paper source that contains the letterhead. If you loaded the letterhead into the manual feeder, then navigate to: Copy To >...
Page 56: Copying Cards
Copy Copying cards Load a card on the scanner glass. From the control panel, navigate to: Copy > ID Copy If necessary, adjust the settings. Copy the document. Creating a copy shortcut From the home screen, touch Copy. Conﬁgure the settings, and then touch Create a shortcut.
Page 57: E-Mail
E-mail E-mail Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge •...
Page 58: Creating An E-Mail Shortcut
E-mail Creating an e-mail shortcut From the home screen, touch E‑mail. Conﬁgure the settings, and then touch Create a shortcut.
Page 59: Fax
Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge • Use the scanner glass for single‑page documents, before loading.
Page 60: Scheduling A Fax
Click Fax > Enable fax > Always display settings prior to faxing, and then enter the recipient number. If necessary, conﬁgure other fax settings. Send the fax. For Macintosh users With a document open, choose File > Print. Select the printer that has ‑ Fax added after its name. In the To ﬁeld, enter the recipient number.
Page 61: Adjusting The Fax Darkness
Adjusting the fax darkness Note: Make sure that fax is conﬁgured. For more information, see “Setting up the printer to fax” on page Load an original document into the ADF tray or on the scanner glass. From the home screen, touch Fax, and then enter the needed information. Touch Darkness, and then adjust the setting.
Page 62 Conﬁgure the Forward to and Conﬁrmation E‑mail settings.
Page 63: Scan
Scan Scan Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge •...
Page 64: Scanning To An Ftp Server Using A Shortcut
Scan For Macintosh users Note: Make sure that the printer is added to the computer. For more information, see “Adding printers to a computer” on page Load an original document into the automatic document feeder or on the scanner glass. From the computer, do either of the following: •...
Page 65: Scanning To A Flash Drive
Scan From the Shortcut Type menu, select Network Folder, and then conﬁgure the settings. Apply the changes. Load an original document into the ADF tray or on the scanner glass. From the home screen, touch Shortcuts > Scan to Network. Select the shortcut.
Page 66 Scan...
Page 67: Use Printer Menus
Use printer menus Use printer menus Menu map Device • • Preferences Anonymous Data Collection • • Eco‑Mode Restore Factory Defaults • • Remote Operator Panel Maintenance • • Notiﬁcations Visible Home Screen Icons • • Power Management About this Printer Print •...
Page 68: Device
Use printer menus Device Preferences Menu item Description Display Language Set the language of the text that appears on the display. [List of languages] Country/Region Identify the country or region where the printer is conﬁgured to operate. [List of countries or regions] Run initial setup Run the setup wizard.
Page 69 Use printer menus Menu item Description One Page Flatbed Scanning Set copies from the scanner glass to only one page at a time. Off* Screen Timeout Set the idle time in seconds before the display shows the home screen, or before the printer logs out a user account 5–300 (60*) automatically.
Page 70 Use printer menus Menu item Description Copy Adjust the darkness of the scanned image. Darkness 1‑9 (5*) Note: An asterisk (*) next to a value indicates the factory default setting. Remote Operator Panel Menu item Description External VNC Connection Connect an external Virtual Network Computing (VNC) client to the remote control panel.
Page 71 Use printer menus Menu item Description Supplies Conﬁgure notiﬁcation settings when the printer requires user intervention. Custom Supply Notiﬁcations Note: This menu item appears only in the Embedded Web Server. E‑mail Alerts Setup Type the IP address or host name of the primary SMTP server for sending e-mail.
Page 72 Use printer menus Menu item Description E‑mail Alerts Setup Set the authentication type for the SMTP server. E‑mail Setup SMTP Server Authentication No authentication required* Login / Plain NTLM CRAM‑MD5 Digest‑MD5 Kerberos 5 E‑mail Alerts Setup Set whether credentials are required for device‑initiated e‑mails.
Page 73 Use printer menus Menu item Description Error Prevention Set the number of seconds before the printer performs an automatic reboot. Auto Reboot Auto Reboot Window (720*) Error Prevention Show a read‑only information of the reboot counter. Auto Reboot Auto Reboot Counter Error Prevention Set the printer to show a message when a short paper error occurs.
Page 74 Use printer menus Menu item Description Timeouts Set the time before the printer turns off. Hibernate Timeout Disabled 1 hour 2 hours 3 hours 6 hours 1 day 2 days 3 days* 1 week 2 weeks 1 month Timeouts Set Hibernate Timeout to turn off the printer while an active Ethernet connection exists.
Page 75 Use printer menus Maintenance Conﬁg Menu Menu item Description USB Conﬁguration Change the USB driver mode of the printer to improve its compatibility with a personal computer. USB PnP USB Conﬁguration Set whether the USB device driver enumerates as a USB Simple device (single interface) or as a USB Composite device USB Scan to Local (multiple interfaces).
Page 76 Use printer menus Menu item Description Tray Conﬁguration Set the printer to resolve paper- or envelope-related change prompts. Action for Prompts Prompt user* Continue Use current Reports Print reports about printer menu settings, status, and event logs. Menu Settings Page Event Log Event Log Summary Supply Usage And Counters...
Page 77 Use printer menus Menu item Description Print Conﬁguration Print color content in grayscale. Black Only Mode Off* Print Conﬁguration Enhance the printed output to compensate for misregistration in the printer. Color Trapping Print Conﬁguration Set a text point-size value below which the high‑frequency screens are used when printing font data.
Page 78 Use printer menus Menu item Description Toner patch sensor setup Set the default calibration frequency. Calibration frequency preference Disabled Fewest color adjustments Fewer color adjustments Normal* Better color accuracy Best color accuracy Toner patch sensor setup Run the full color calibration. Full calibration Toner patch sensor setup Print a diagnostic page that contains toner patch sensor...
Page 79: Print
Use printer menus Out of Service Erase Menu item Description Sanitize all information on nonvolatile memory Clear all settings and applications that are stored in the printer. Erase all printer and network settings Erase all shortcuts and shortcut settings Visible Home Screen Icons Menu Description Copy...
Page 80 Use printer menus Menu item Description Flip Style Determine which side of the paper (long edge or short edge) is bound when performing two‑sided printing. Long Edge* Short Edge Note: Depending on the option selected, the printer automatically offsets each printed information of the page to bind the job correctly. Blank Pages Print blank pages that are included in a print job.
Page 81 Use printer menus Menu item Description Print Area Set the printable area on a sheet of paper. Normal* Fit to page Whole Page Note: An asterisk (*) next to a value indicates the factory default setting. Setup Menu item Description Printer Language Set the printer language.
Page 82 Use printer menus Menu item Description Print Resolution Set the resolution for the printed output. 4800 CQ* Note: 4800 CQ provides high‑quality output at maximum speed. Toner Darkness Determine the lightness or darkness of text images. Light Normal* Dark Halftone Enhance the printed output to have smoother lines with sharper edges.
Page 83 Use printer menus PostScript Menu item Description Print PS Error ® Print a page that describes the PostScript error. Note: When an error occurs, processing of the job stops, the printer Off* prints an error message, and the rest of the print job is ﬂushed. Minimum Line Width Set the minimum stroke width.
Page 84 Use printer menus Menu item Description Lines per Page Specify the number of lines of text for each page printed through the PCL® data stream. 1–255 Notes: • This menu item activates vertical escapement that causes the selected number of requested lines to print between the default margins of the page.
Page 85: Paper
Use printer menus Image Menu item Description Auto Fit Select the best available paper size and orientation setting for an image. Note: When set to On, this menu item overrides the scaling and orientation Off* settings for the image. Invert Invert bitonal monochrome images.
Page 86 Use printer menus Menu item Description Substitute Size Set the printer to substitute a speciﬁed paper size if the requested size is not loaded in any paper source. Letter/A4 Notes: All Listed* • Off prompts the user to load the required paper size. •...
Page 87 Use printer menus Custom Scan Sizes Menu item Description Custom Scan Size [x] Assign a scan size name and conﬁgure the scan settings. Scan Size Name Width 1–8.50 inches (8.50*) 25–216 mm (216*) Height 1–14 inches (14*) 25–356 mm (297*) Orientation Portrait* Landscape...
Page 88: Copy
Use printer menus Copy Copy Defaults Menu item Description Content Type Improve the output result based on the content of the original document. Text Text/Photo* Photo Graphics Sides Specify the scanning behavior based on the original document. 1 sided to 1 sided* Note: 2 sided to 1 sided and 2 sided to 2 sided appears only in some printer 1 sided to 2 sided models.
Page 89 Use printer menus Menu item Description Number of Copies Specify the number of copies. 1–9999 (1*) Note: An asterisk (*) next to a value indicates the factory default setting. Advanced Imaging Menu item Description Color Balance Adjust the color intensity during scanning. Cyan to Red -4 to 4 (0*) Magenta to Green...
Page 90: Fax
Use printer menus Menu item Description Allow Save as Shortcut Save custom copy settings as shortcuts. Note: An asterisk (*) next to a value indicates the factory default setting. Fax Defaults Fax Mode Menu item Description Fax Mode Select a fax mode. Note: Depending on your printer model, the factory default Fax Server setting may vary.
Page 91 Use printer menus Menu item Description Fax Number Masking Specify the format for masking an outgoing fax number. Off* From Left From Right Digits to Mask Specify the number of digits to mask in an outgoing fax number. 0–58 (0*) Enable Line Connected Determine whether a telephone line is connected to the printer.
Page 92 Use printer menus Fax Send Settings Menu item Description Resolution Set the resolution of the scanned image. Standard* Note: A higher resolution increases fax transmission time and requires more Fine memory. Super Fine Ultra Fine Original Size Specify the size of the original document. [List of paper sizes] (Mixed Sizes*) Orientation...
Page 93 Use printer menus Menu item Description Contrast Set the contrast of the output. Best for Content* Background Removal Adjust the amount of background visible on a scanned image. Level ‑4 to 4 (0*) Scan Edge to Edge Allow edge‑to‑edge scanning of the original document. Off* Note: An asterisk (*) next to a value indicates the factory default setting.
Page 94 Use printer menus Menu item Description Enable Color Fax Scans Enable color scans for fax. Off by Default* On by Default Never Use Always Use Auto Convert Color Faxes to Convert all outgoing color faxes to black and white. Mono Faxes Conﬁrm Fax Number Ask the user to conﬁrm the fax number.
Page 95 Use printer menus Admin Controls Menu item Description Enable Fax Receive Set the printer to receive fax. Enable Color Fax Receive Set the printer to receive fax in color. Enable Caller ID Show the number that is sending the incoming fax. Off* Block No Name Fax Block incoming faxes sent from devices with no station ID or fax ID speciﬁed.
Page 96 Use printer menus Fax Log settings Menu item Description Transmission Log Frequency Specify how often the printer creates a transmission log. Always* Never Only for Error Transmission Log Action Print or e‑mail a log for successful fax transmission or transmission error. Print E‑mail Off*...
Page 97 Use printer menus Menu item Description Ringer Volume Enable the ringer volume. Off* Note: An asterisk (*) next to a value indicates the factory default setting. Fax Server Setup General Fax Settings Menu item Description To Format Specify a fax recipient. Note: If you want to use the fax number, then type the number sign (#) before a number.
Page 98 Use printer menus Menu item Description Use SSL/TLS Specify whether to send fax using an encrypted link. Disabled* Negotiate Required Require Trusted Certiﬁcate Specify a trusted certiﬁcate when accessing the SMTP server. SMTP Server Authentication Set the authentication type for the SMTP server. No authentication required* Login / Plain NTLM...
Page 99 Use printer menus Fax Server Scan Settings Menu item Description Image Format Specify the ﬁle format for the scanned image. TIFF (.tif) PDF (.pdf)* XPS (.xps) Content Type Improve the output result based on the content of the original document. Text* Text/Photo Photo...
Page 100: E-Mail
Use printer menus Menu item Description Use Multi‑Page TIFF Choose between single‑ and multiple‑page TIFF ﬁles. Note: An asterisk (*) next to a value indicates the factory default setting. E-mail E‑mail Setup Menu item Description Primary SMTP Gateway Type the IP address or host name of the primary SMTP server for sending e- mail.
Page 101 Use printer menus Menu item Description Device‑Initiated E‑mail Specify whether credentials are required for device‑initiated e‑mail. None* Use Device SMTP Credentials Device Userid Specify the user ID and password to connect to the SMTP server. Device Password NTLM Domain Specify the domain name for the NTLM security protocol. Note: An asterisk (*) next to a value indicates the factory default setting.
Page 102 Use printer menus Menu item Description Color Specify the color when scanning an image. Black and White Gray Color* Auto Resolution Set the resolution of the scanned image. 75 dpi 150 dpi* 200 dpi 300 dpi 400 dpi 600 dpi Darkness Adjust the darkness of the scanned image.
Page 103 Use printer menus Menu item Description Auto Color Detect Set the amount of color that the printer detects from the original document. Color Sensitivity 1–9 (5*) Area Sensitivity 1–9 (5*) E‑mail Bit Depth 1 bit* 8 bit Minimum Scan Resolution 75 dpi 150 dpi 200 dpi...
Page 104: Ftp
Use printer menus Menu item Description Text Default Set the quality of text on a scanned image. 5–95 (75*) Text/Photo Default Set the quality of text or photo on a scanned image. 5–95 (75*) Photo Default Set the quality of a photo on a scanned image. 5–95 (50*) Transmission Log Print a log for successful e‑mail transmission.
Page 105 Use printer menus Menu item Description PDF Settings Set the PDF format for the scanned image. PDF Version Note: Archival Version and Archival (PDF/A) appear only if PDF Version is set to 1.4. 1.5* Archival Version A‑1a* A‑1b Secure Off* Archival (PDF/A) Off* Content Type...
Page 106 Use printer menus Menu item Description Sides Specify the orientation of the original document when scanning on both sides of the document. Off* Short Edge Note: This menu item appears only in some printer models. Long Edge File Name Specify the ﬁle name of the scanned image. Note: An asterisk (*) next to a value indicates the factory default setting.
Page 107: Usb Drive
Use printer menus Menu item Description Scan Edge to Edge Allow edge‑to‑edge scanning of the original document. Off* Note: An asterisk (*) next to a value indicates the factory default setting. Admin Controls Menu item Description Text Default Set the quality of text on a scanned image. 5–95 (75*) Text/Photo Default Set the quality of text or photo image on a scanned image.
Page 108 Use printer menus Menu item Description PDF Settings Set the PDF format for the scanned image. PDF Version Note: Archival Version and Archival (PDF/A) appear only if PDF Version is set to 1.4. 1.5* Archival Version A‑1a* A‑1b Secure Off* Archival (PDF/A) Off* Content Type...
Page 109 Use printer menus Menu item Description Sides Specify the orientation of the original document when scanning on both sides of the document. Off* Short Edge Note: This menu item appears only in some printer models. Long Edge File Name Specify the ﬁle name of the scanned image. Note: An asterisk (*) next to a value indicates the factory default setting.
Page 110 Use printer menus Menu item Description Scan Edge to Edge Allow edge‑to‑edge scanning of the original document. Off* Note: An asterisk (*) next to a value indicates the factory default setting. Admin Controls Menu item Description Text Default Set the quality of text on a scanned image. 5–95 (75*) Text/Photo Default Set the quality of text or photo on a scanned image.
Page 111 Use printer menus Menu item Description Pages per Side Print multiple page images on one side of a sheet of paper. Off* 2 pages per side 3 pages per side 4 pages per side 6 pages per side 9 pages per side 12 pages per side 16 pages per side Pages per Side Ordering...
Page 112: Network/Ports
Use printer menus Network/Ports Network Overview Menu item Description Active Adapter Specify the type of the network connection. Auto* Standard Network Wireless Network Status Show the connectivity status of the printer network. Display Network Status on Show the network status on the display. Printer Speed, Duplex Show the speed of the currently active network card.
Page 113 Use printer menus Wireless Menu item Description Setup On Printer Panel Determine the wireless network that the printer connects to. Choose Network Note: This menu item appears as Wireless Connection Setup in the Add Wi‑Fi Network Embedded Web Server. • Network Name •...
Page 114 Use printer menus Menu item Description Set PSK Set the password for secure wireless connection. Note: This menu item appears only if Wireless Security Mode is set to WPA2/WPA-Personal or WPA2‑Personal. WPA2/WPA‑Personal Enable wireless security through WPA2/WPA. AES* Note: This menu item appears only if Wireless Security Mode is set to WPA2/WPA-Personal.
Page 115 Use printer menus Menu item Description IPv6 Show all IPv6 router addresses. All IPv6 Router Addresses Network Address View the network addresses. PCL SmartSwitch Set the printer to switch automatically to PCL emulation when a print job requires it, regardless of the default printer language. Note: If PCL SmartSwitch is off, then the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu.
Page 116 Use printer menus Ethernet Menu item Description Network Speed Show the speed of an active network adapter. IPv4 Enable Dynamic Host Conﬁguration Protocol (DHCP). Enable DHCP Note: DHCP is a standard protocol that allows a server to distribute IP addressing and conﬁguration information to clients in a dynamic manner. IPv4 Set the static IP address of your printer.
Page 117 Use printer menus Menu item Description Network Address Show the printer Media Access Control (MAC) addresses: Locally Administered Address (LAA) and Universally Administered Address (UAA). Note: You can change the printer LAA manually. PCL SmartSwitch Set the printer to switch automatically to PCL emulation when a print job requires it, regardless of the default printer language.
Page 118 Use printer menus Menu item Description Backup DNS Specify the backup DNS server addresses. Backup DNS 2 Backup DNS 3 Domain Search Order Specify a list of domain names to locate the printer and its resources that reside in different domains on the network. Enable DDNS Update the Dynamic DNS settings.
Page 119 Use printer menus Menu item Description Enable TLSv1.1 Enable the TLSv1.1 protocol. SSL Cipher List Specify the cipher algorithms to use for the SSL or the TLS connections. Note: An asterisk (*) next to a value indicates the factory default setting. SNMP Note: This menu appears only in network printers or printers that are attached to print servers.
Page 120 Use printer menus Menu item Description SNMP Version 3 Conﬁgure SNMP version 3 to install and update the printer security. Enabled Set Read/Write Credentials User Name Privacy Password Authentication Password Set Read‑only Credentials User Name Privacy Password Authentication Password Authentication Hash SHA1* Minimum Authentication Level No Authentication, No Privacy...
Page 121 Use printer menus Menu item Description DH (Diffie‑Hellman) Group Proposal Set the IPSec encryption. modp2048 (14)* Notes: modp3072 (15) • DH (Diffie‑Hellman) Group Proposal appears only when Base modp4069 (16) Conﬁguration is set to Compatibility. modp6144 (17) • IKE SA Lifetime (Hours) and IPSec SA Lifetime (Hours) appear IKE SA Lifetime (Hours) only when Base Conﬁguration is set to Secure.
Page 122 Use printer menus Menu item Description Active Let the printer join networks that require authentication before allowing access. Off* Note: An asterisk (*) next to a value indicates the factory default setting. LPD Conﬁguration Note: This menu appears only in network printers or printers that are attached to print servers. Menu item Description LPD Timeout...
Page 123 Use printer menus Menu item Description Local Domains Specify domain names for HTTP and FTP servers. Note: This menu item appears only in the Embedded Web Server. HTTP Proxy IP Address Conﬁgure the HTTP and FTP server settings. FTP Proxy IP Address HTTP Default IP Port 1–65535 (80*) HTTPS Device Certiﬁcate...
Page 124: Security
Use printer menus Restrict external network access Menu item Description Restrict external network Restrict access to network sites. access Off* External network address Specify the network addresses with restricted access. E‑mail address for notiﬁcation Specify an e‑mail address to send a notiﬁcation of logged events. Ping frequency Specify the network query interval in seconds.
Page 125 Use printer menus Menu item Description Manage Permissions Control access to the printer menus. Administrative Menus Security Menu Network/Ports Menu Paper Menu Reports Menu Function Conﬁguration Menus Supplies Menu SE Menu Device Menu Manage Permissions Control access to the printer management options. Device Management Remote Management Firmware Updates...
Page 126 Use printer menus Certiﬁcate Management Menu item Menu item Conﬁgure Certiﬁcate Defaults Set the default values for generated certiﬁcates. Common Name Organization Name Unit Name Country/Region Province Name City Name Subject Alternate Name Device Certiﬁcates Generate, delete, or view device certiﬁcates. Manage CA Certiﬁcates Load, delete, or view Certiﬁcate Authority (CA) certiﬁcates.
Page 127 Use printer menus Menu item Description Conﬁdential Job Expiration Set the expiration time for conﬁdential print jobs. Off* Notes: 1 Hour • If this menu item is changed while conﬁdential print jobs reside in the printer 4 Hours memory, then the expiration time for those print jobs does not change to the 24 Hours new default value.
Page 128: Reports
Use printer menus Miscellaneous Menu item Description Print Permission Allow the user to print. Off* Default Print Permission Login Shows the default permission used for the user to print. Note: This setting shows only when one or more Login Methods are created. Security Reset Jumper Specify user access to the printer.
Page 129: Troubleshooting
Use printer menus Menu item Description Print Demo Print a demo page that is used as a diagnostic tool for print problems. Demo Page Shortcuts Menu item Description All Shortcuts Print a report that lists the shortcuts that are stored in the printer. Note: Fax Shortcuts appears only in some printer models.
Page 130: Maintain The Printer
Maintain the printer Maintain the printer Checking the status of parts and supplies From the home screen, touch Status/Supplies. Select the parts or supplies that you want to check. Note: You can also access this setting by touching the top section of the home screen. Conﬁguring supply notiﬁcations Open a web browser, and then type the printer IP address in the address ﬁeld.
Page 131: Ordering Parts And Supplies
Maintain the printer Ordering parts and supplies Ordering print cartridges Notes: • The estimated cartridge yield is based on the ISO/IEC 19798 standard. • Extremely low print coverage for extended periods of time may negatively affect actual yield. To order a print cartridge, contact the place where you purchased the printer. Ordering a waste toner bottle To order a waste toner bottle, contact the place where you purchased the printer.
Page 132 Maintain the printer Pull out the print cartridge tray. Remove the used print cartridge. Unpack the new print cartridge. Warning—Potential Damage: Do not expose the underside of the print cartridge to direct light. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the underside of the print cartridge.
Page 133 Maintain the printer Insert the new print cartridge. Insert the print cartridge tray, and then close the door.
Page 134 Maintain the printer Replacing the waste toner bottle Remove the used waste toner bottle. Note: To avoid spilling the toner, place the bottle in an upright position. Unpack the new waste toner bottle. Insert the new waste toner bottle.
Page 135 Maintain the printer Replacing the tray Remove the used tray. Unpack the new tray. Insert the new tray. Replacing the manual feeder Remove the tray.
Page 136 Maintain the printer Remove the used manual feeder. Unpack the new manual feeder. Insert the new manual feeder. Insert the tray. Replacing the ADF tray Open the ADF cover.
Page 137 Maintain the printer Remove the used ADF tray. Unpack the new ADF tray.
Page 138 Maintain the printer Insert the new ADF tray until it clicks into place. Close the ADF cover. Replacing the pick tires Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer.
Page 139 Maintain the printer Open the front door, and then ﬁrmly push it down. Pull out the print cartridge tray. To avoid stray toner contamination, place a sheet of paper on the top of the print cartridge tray, and then insert the print cartridge tray.
Page 140 Maintain the printer Close the front door. Remove the tray. Remove the waste toner bottle. Note: To avoid spilling the toner, place the bottle in an upright position. Position the printer on its side.
Page 141 Maintain the printer Remove the used pick tires. Unpack the new pick tires. Note: To avoid contamination, make sure that your hands are clean.
Page 142 Maintain the printer Insert the new pick tires. Return the printer to its original position, and then insert the waste toner bottle. Insert the tray. Open the front door, and then ﬁrmly push it down. Pull out the print cartridge tray. Remove the paper, and then insert the print cartridge tray.
Page 143 Maintain the printer Replacing the ADF separator pad Open the ADF cover.
Page 144 Maintain the printer Remove the used ADF separator pad. Unpack the new ADF separator pad.
Page 145 Maintain the printer Insert the new separator pad until it clicks into place.
Page 146: Cleaning Printer Parts
Maintain the printer Resetting the supply usage counters From the home screen, touch Settings > Device > Maintenance > Conﬁg Menu > Supply Usage And Counters. Select the counter that you want to reset. Warning—Potential Damage: Supplies and parts without use‑and‑return program agreement terms may be reset and remanufactured.
Page 147 Maintain the printer Notes: • Do not use household cleaners or detergents, as they may damage the touch screen. • Make sure that the touch screen is dry after cleaning. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 148 Maintain the printer • Scanner glass pad • ADF glass • Scanner glass Close the scanner cover.
Page 149 Maintain the printer Cleaning the pick tires Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer. Open the front door, and then ﬁrmly push it down. Pull out the print cartridge tray.
Page 150 Maintain the printer To avoid stray toner contamination, place a sheet of paper on top of the print cartridge tray, and then insert the print cartridge tray. Close the front door. Remove the tray. Remove the waste toner bottle. Note: To avoid spilling the toner, place the bottle in an upright position.
Page 151 Maintain the printer Position the printer on its side. Remove the pick tires.
Page 152 Maintain the printer Apply isopropyl alcohol to a soft, lint-free cloth, and then wipe the pick tires. Insert the pick tires. Return the printer to its original position, and then insert the waste toner bottle. Insert the tray. Open the front door, and then ﬁrmly push it down. Pull out the print cartridge tray.
Page 153: Saving Energy And Paper
Maintain the printer Saving energy and paper Conﬁguring the power save mode settings Sleep mode From the home screen, touch Settings > Device > Power Management > Timeouts > Sleep Mode. Specify the amount of time that the printer stays idle before it enters Sleep Mode. Hibernate mode From the home screen, touch Settings >...
Page 154: Shipping The Printer
Maintain the printer • If the printer has separate ﬂoor-standing optional trays or output options attached to it, then disconnect them before moving the printer. • If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over thresholds and breaks in ﬂooring.
Page 155: Troubleshoot A Problem
Troubleshoot a problem Troubleshoot a problem Print quality problems Find the image that resembles the print quality problem you are having, and then click the link below it to read problem-solving steps. “Blank or white pages” on “Dark print” on page “Ghost images”...
Page 156: Printing Problems
Troubleshoot a problem “Horizontal white lines” “Vertical white lines” on “Repeating defects” on on page 175 page 177 page 178 Printing problems Print quality is poor Blank or white pages Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings >...
Page 157 Troubleshoot a problem Action Contact customer The problem is Open the front door, and then ﬁrmly push it down. support. solved. Pull out the print cartridge tray. Remove, and then insert the print cartridges. Insert the print cartridge tray, and then close the door. Print the document.
Page 158 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Depending on your operating system, reduce toner darkness from the Printing Preferences or Print dialog. Note: You can also change the setting on the printer control panel.
Page 159 Troubleshoot a problem Ghost images Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
Page 160 Troubleshoot a problem Action Step 4 Contact customer The problem is support. solved. Open the front door, and then ﬁrmly push it down. Pull out the print cartridge tray. Remove, and then insert the print cartridges. Insert the print cartridge tray, and then close the door. Print the document.
Page 161 Troubleshoot a problem Action Step 2 Contact customer The problem is support. solved. Open the front door, and then ﬁrmly push it down. Pull out the print cartridge tray. Remove, and then insert the print cartridges. Insert the print cartridge tray, and then close the door. Print the document.
Page 162 Troubleshoot a problem Action Step 3 The problem is Contact customer solved. support. Depending on your operating system, specify the paper size from the Printing Preferences or Print dialog. Note: Make sure that the setting matches the paper loaded. Print the document. Are the margins correct? Light print Note: Before solving the problem, print the Print Quality Test Pages.
Page 163 Troubleshoot a problem Action Step 3 Go to step 4. The problem is solved. Turn off Color Saver. From the control panel, navigate to: Settings > Print > Quality > Color Saver. Print the document. Is the print light? Step 4 Go to step 5.
Page 164 Troubleshoot a problem Action Step 8 Contact customer The problem is support. solved. Open the front door, and then ﬁrmly push it down. Pull out the print cartridge tray. Remove, and then insert the print cartridges. Insert the print cartridge tray, and then close the door. Print the document.
Page 165 Troubleshoot a problem Mottled print and dots Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
Page 166 Troubleshoot a problem Action Step 5 Contact customer The problem is support. solved. Open the front door, and then ﬁrmly push it down. Pull out the print cartridge tray. Remove, and then insert the print cartridges. Insert the print cartridge tray, and then close the door. Print the document.
Page 167 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. •...
Page 168 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Adjust the paper guides in the tray to the correct position for the paper loaded. Print the document. Is the print crooked or skewed? Step 2 Go to step 3.
Page 169 Troubleshoot a problem Action Contact customer The problem is Open the front door, and then ﬁrmly push it down. support. solved. Pull out the print cartridge tray. Remove, and then insert the print cartridges. Insert the print cartridge tray, and then close the door. Print the document.
Page 170 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Depending on your operating system, specify the paper size from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. •...
Page 171 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. •...
Page 172 Troubleshoot a problem Action Contact customer The problem is Open the front door, and then ﬁrmly push it down. support. solved. Pull out the print cartridge tray. Remove, and then insert the print cartridges. Insert the print cartridge tray, and then close the door. Print the document.
Page 173 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. •...
Page 174 Troubleshoot a problem Vertical dark lines Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
Page 175 Troubleshoot a problem Action Step 3 Contact customer The problem is support. solved. Open the front door, and then ﬁrmly push it down. Pull out the print cartridge tray. Remove, and then insert the print cartridges. Insert the print cartridge tray, and then close the door. Print the document.
Page 176 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. •...
Page 177 Troubleshoot a problem Vertical white lines Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
Page 178 Troubleshoot a problem Action Step 3 Contact customer The problem is support. solved. Open the front door, and then ﬁrmly push it down. Pull out the print cartridge tray. Remove, and then insert the print cartridges. Insert the print cartridge tray, and then close the door. Print the document.
Page 179 Troubleshoot a problem Action Take note of the Take note of the Using the Print Quality Test Pages, measure the distance distance, and then distance, and then between the repeating defects on the affected color page. contact customer contact customer Check if the repeating defects match any of the following support.
Page 180 Troubleshoot a problem Action Step 3 The problem is Go to step 4. solved. Check if the ports are working and if the cables are securely connected to the computer and the printer. For more information, see the setup documentation that came with the printer.
Page 181 Troubleshoot a problem Action Step 4 Go to step 5. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. •...
Page 182 Troubleshoot a problem Job prints from the wrong tray or on the wrong paper Action Step 1 Go to step 2. Load the correct paper size and paper Check if you are printing on the correct paper. type. Print the document. Is the document printed on the correct paper? Step 2 The problem is...
Page 183: The Printer Is Not Responding
Troubleshoot a problem Action Step 3 The problem is Go to step 4. solved. If you are printing from the Internet, then the printer may be reading the multiple job titles as duplicates. For Windows users Open the Printing Preferences dialog. From the Print and Hold tab, click Use Print and Hold, and then click Keep duplicate documents.
Page 184: Unable To Read Flash Drive
Troubleshoot a problem Action Step 4 Press the power Go to step 5. button to wake the Check if the printer is in Sleep or Hibernate mode. printer. Is the printer in Sleep or Hibernate mode? Step 5 Go to step 6. Insert the cables to the correct ports.
Page 185: Enabling The Usb Port
Troubleshoot a problem Enabling the USB port From the home screen, touch Settings > Network/Ports > USB > Enable USB Port. Network connection problems Cannot open Embedded Web Server Action Step 1 Go to step 2. Turn on the printer. Check if the printer is on.
Page 186 Troubleshoot a problem Action Step 6 Go to step 7. Contact your administrator. Check if the web proxy servers are disabled. Are the web proxy servers disabled? Step 7 The problem is Contact customer solved. support. Access the Embedded Web Server. Did the Embedded Web Server open? Cannot connect the printer to the Wi‑Fi network Action...
Page 187: Issues With Supplies
Troubleshoot a problem Action Step 6 The problem is Contact customer solved. support. Make sure that you entered the correct network password. Note: Take note of the spaces, numbers, and capitalization in the password. Can the printer connect to the Wi‑Fi network? Issues with supplies Replace cartridge, printer region mismatch Install the correct print cartridge.
Page 188 Troubleshoot a problem Correct loading of paper Incorrect loading of paper • Do not load or remove a tray while the printer is printing. • Do not load too much paper. Make sure that the stack height is below the maximum paper ﬁll indicator. •...
Page 189 Troubleshoot a problem • Do not mix paper sizes, weights, or types in the same tray. • Make sure that the paper size and type are set correctly on the computer or printer control panel. • Store paper according to manufacturer recommendations. Identifying jam locations Notes: •...
Page 190 Troubleshoot a problem Jam locations Trays Door B Door E Paper jam in the standard tray Open door B. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Remove the jammed paper.
Page 191 Troubleshoot a problem Remove the tray and the manual feeder. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the manual feeder and the tray. Paper jam in the optional tray Open door B. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 192 Troubleshoot a problem Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the door. Open door E. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 193 Troubleshoot a problem Close the door. Remove the optional tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray. Paper jam in the standard bin Raise the scanner, and then remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 194 Troubleshoot a problem Lower the scanner.
Page 195 Troubleshoot a problem Paper jam in the manual feeder Remove the tray and the manual feeder. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the manual feeder and the tray. Paper jam in door B Open door B.
Page 196 Troubleshoot a problem Remove the jammed paper from any of the following areas: Note: Make sure that all paper fragments are removed. • Fuser area...
Page 197 Troubleshoot a problem • Below the fuser area • Duplex unit Close the door.
Page 198 Troubleshoot a problem Paper jam in the automatic document feeder Remove all original documents from the ADF tray. Open the ADF cover. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the ADF cover.
Page 199: Paper Feed Problems
Troubleshoot a problem Paper feed problems Envelope seals when printing Action Step 1 Go to step 2. The problem is solved. Use an envelope that has been stored in a dry environment. Note: Printing on envelopes with high moisture content can seal the ﬂaps.
Page 200 Troubleshoot a problem Tray linking does not work Action Step 1 The problem is Go to step 2. solved. Check if the trays contain the same paper size and paper type. Check if the paper guides are positioned correctly. Print the document. Do the trays link correctly? Step 2 The problem is...
Page 201: E-Mailing Problems
Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. From the control panel, navigate to: Settings > Paper > Tray Conﬁguration > Paper Size/Type Set the correct paper size and type. Print the document. Do paper jams occur frequently? Step 3 Contact customer...
Page 202: Faxing Problems
Troubleshoot a problem Cannot send e‑mails Action Step 1 The problem is Go to step 2. solved. Make sure that the e‑mail SMTP settings are conﬁgured correctly. For more information, see “Conﬁguring the e‑mail SMTP settings” on page Can you send an e‑mail? Step 2 The problem is Go to step 3.
Page 203 Troubleshoot a problem Cannot send or receive faxes using analog fax Action Step 1 The problem is Go to step 2. solved. Resolve any error messages that appear on the display. Can you send or receive a fax? Step 2 The problem is Go to step 3.
Page 204 Troubleshoot a problem Action Step 5 The problem is Go to step 6. solved. Check if the printer is connected to an analog phone service or to the correct digital connector. • If you are using an Integrated Services for Digital Network (ISDN) telephone service, then connect to an analog telephone port of an ISDN terminal adapter.
Page 205 Troubleshoot a problem Can receive but not send faxes using analog fax Action Step 1 The problem is Go to step 2. solved. Load an original document properly into the ADF tray or on the scanner glass. Can you send faxes? Step 2 The problem is Contact...
Page 206 Troubleshoot a problem Poor fax print quality Action Step 1 The problem is Go to step 2. solved. Make sure that there are no print quality defects. From the control panel, touch Settings > Troubleshooting > Print Quality Test Pages. Correct any print quality defects.
Page 207: Scanning Problems
Troubleshoot a problem Action Step 2 The problem is Contact customer solved. support. From the document that you are trying to fax, open the Print dialog. Select the printer, and then click Properties, Preferences, Options, or Setup. Click Fax, and then clear the Always display settings prior to faxing setting.
Page 208 Troubleshoot a problem Action Step 5 The problem is Contact customer solved. support. Make sure that the printer and the computer are connected to the same network. Scan the document. Can you scan the document to a computer? Cannot scan to a network folder Action Step 1 The problem is...
Page 209 Troubleshoot a problem Action Step 4 The problem is Go to step 5. solved. Update the network folder shortcut. Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address on the home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 210 Troubleshoot a problem Action Step 2 The problem is Contact customer solved. support. Match the paper size setting and the paper loaded in the tray. Copy the document or photo. Is the document or photo copied correctly? Scan job was not successful Action Step 1 The problem is...
Page 211 Troubleshoot a problem Poor copy quality Action Step 1 The problem is Go to step 2. solved. Clean the scanner glass and the ADF glass with a damp, soft, lint‑free cloth. If your printer has a second ADF glass inside the ADF, then also clean that glass.
Page 212 Troubleshoot a problem Jagged image or text when scanning from the ADF Action Contact customer The problem is Load 50 sheets of clean, plain paper into the ADF. support. solved. Note: The plain paper helps clean or remove dust and other coating from the ADF feed rollers.
Page 213 Troubleshoot a problem Scanner does not respond Action Step 1 The problem is Go to step 2. solved. Check if the power cord is connected properly to the printer and the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 214: Color Quality Problems
Troubleshoot a problem Adjusting ADF registration From the control panel, navigate to: Settings > Device > Maintenance > Conﬁg Menu > Scanner Conﬁguration > Scanner Manual Registration Touch Print Quick Test. Place the Print Quick Test page on the ADF tray. Touch Front ADF Registration or Rear ADF Registration.
Page 215 Troubleshoot a problem Object type Color conversion tables CMYK Image • US CMYK—Applies color correction to approximate the Speciﬁcations for Web Offset Publishing (SWOP) color output. CMYK Text • Euro CMYK—Applies color correction to approximate Euroscale CMYK Graphics color output. •...
Page 216: Contacting Customer Support
Troubleshoot a problem How can I match a particular color (such as a corporate logo)? From the printer Quality menu, nine types of Color Samples sets are available. These sets are also available from the Color Samples page of the Embedded Web Server. Selecting any sample set generates multiple‑page prints consisting of hundreds of colored boxes.
Page 217 Troubleshoot a problem Visit the place where you purchased your printer.
Page 218: Notices
Notices Notices Product information Product name: Color Laser MFPs Machine type: 3500 Models: 285, 485, 685, 876, 8c6, 8c9 and their equivalent models Edition notice May 2021 The following paragraph does not apply to any country where such provisions are inconsistent with local law: THIS PUBLICATION IS PROVIDED “AS IS”...
Page 219 Notices 1-meter average sound pressure, dBA Printing One-sided, mono: 49 (3500-285, 3500-485), 50 (3500-685), 51 (3500-876, 3500-8c6, 3500-8c9) One-sided, color: 51 (3500-285, 3500-485, 3500-685), 52 (3500-876, 3500-8c6, 3500-8c9) Two-sided, mono: 49 (3500-285, 3500-485, 3500-685), 50 (3500-876, 3500-8c6, 3500-8c9) Two-sided, color: 50 (3500-285, 3500-485), 51 (3500-685), 52 (3500-876, 3500-8c6, 3500-8c9) Scanning...
Page 220 Notices India E-Waste notice This product complies with the India E-Waste (Management and Handling) Rules, 2011, which prohibit use of lead, mercury, hexavalent chromium, polybrominated biphenyls, or polybrominated diphenyl ethers in concentrations exceeding 0.1％ by weight and 0.01% by weight for cadmium, except for the exemption set in Schedule II of the Rules.
Page 221 Notices ENERGY STAR ® Any product bearing the ENERGY STAR emblem on the product or on a start-up screen is certiﬁed to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as of the date of manufacture. Temperature information Operating temperature and relative humidity 10 to 32.2°C (50 to 90°F) and 8 to 80% RH --40 to 40°C (60 to 90°F) and 8 to 80% RH Printer / cartridge / imaging unit long-...
Page 222 Notices Mode Description Power consumption (Watts) Printing The product is generating hard‑copy output from One-sided: 385 (3500-285, 3500-485), 395 electronic inputs. (3500-685), 400 (3500-876, 3500-8c6, 3500-8c9) Two-sided: 260 (3500-285, 3500-485), 275 (3500-685, 3500-876, 3500-8c6, 3500-8c9) Copy The product is generating hard‑copy output from 385 (3500-285, 3500-485, 3500-685);...
Page 223 Notices Notes on EPEAT-registered imaging equipment products: • Standby power level occurs in Hibernate or Off mode. • The product shall automatically power down to a standby power level of ≤ 1 W. The auto standby function (Hibernate or Off) shall be enabled at product shipment. Off mode If this product has an off mode which still consumes a small amount of power, then to completely stop product power consumption, disconnect the power supply cord from the electrical outlet.
Page 224 Notices The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of this equipment. If this happens, the telephone company will provide advance notice in order for you to make necessary modiﬁcations to maintain uninterrupted service. If you experience trouble with this equipment, for repair or warranty information, contact your point of purchase.
Page 225 Notices Notice to users of the New Zealand telephone network The following are special conditions for the Facsimile User Instructions. The grant of a telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network.
Page 226 Notices Using this product in Switzerland This product requires a Swiss billing tone ﬁlter to be installed on any line which receives metering pulses in Switzerland. Utilisation de ce produit en Suisse Cet appareil nécessite l’utilisation d’un ﬁltre de tonalité de facturation suisse devant être installé sur toute ligne recevant des impulsions de comptage en Suisse.
Page 227 Notices (2) this device must accept any interference, including interference that may cause undesired operation of the device. Innovation, Sciences et Développement économique Canada Cet appareil est conforme aux normes RSS exemptes de licence d'Innovation, Sciences et Développement économique Canada. Son fonctionnement est soumis aux deux conditions suivantes : (1) cet appareil ne doit pas causer d'interférences et (2) il doit accepter toutes les interférences, y compris les celles qui peuvent entraîner un fonctionnement indésirable.
Page 228 Notices United Kingdom (UK) conformity This product is in conformity with the protection requirements of the Radio Equipment Regulations 2017. A declaration of conformity to the requirements of the Regulations may be obtained at: http://www.ricoh.com/products/ce_doc2/ Compliance is indicated by the UKCA marking: Restrictions or requirements in the UK This radio equipment is restricted to indoor use only.
Page 229 Notices Any questions regarding this compliance information statement should be directed to: Ricoh USA, Inc. (Regional HQ) 300 Eagleview Boulevard, Suite 200 Exton, PA 19341, U.S.A. 610-296-8000 Innovation, Science and Economic Development Canada compliance statement This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Standard ICES-003.
Page 230 Notices United Kingdom (UK) conformity This product is in conformity with the protection requirements of the Electromagnetic Compatibility Regulations 2016, the Electrical Equipment (Safety) Regulations 2016, the Ecodesign for Energy-Related Products and Energy Information (Amendment) (EU Exit) Regulations 2019, and the Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment Regulations 2012.
Page 231: Index
Index Index colored background on prints 160 adapter plug 25 canceling a print job computer adding a shortcut from the computer 53 connecting to the printer 45 copy 56 from the printer control computer, scanning to 63 adding hardware options panel 53 conﬁdential documents do not print driver 42...
Page 232 Index copying from e‑mail server faxes selected tray 54 conﬁguring 27 holding 61 copying multiple pages e‑mail service providers 27 faxing onto a single sheet 55 e‑mail shortcut setting the date and time 27 creating a shortcut creating 58 using the automatic document copy 56 e‑mail troubleshooting feeder (ADF) 59...
Page 233 Index installing the fax driver 40 Certiﬁcate Management 126 Visible Home Screen Icons 79 installing the print driver 39 Conﬁdential Print Setup 126 Wireless 113 installing the printer software 39 Conﬁg Menu 75 Wi‑Fi Direct 115 installing the wireless print Copy Defaults 88 Menu Settings Page server 42...
Page 234 Index paper jam in the standard horizontal dark lines 172 printer ports 19 bin 193 horizontal white lines 175 printer settings paper jam, clearing light print 162 restoring factory default 48 in the automatic document missing colors 164 printer software feeder 198 mottled print and dots 165 installing 39...
Page 235 Index restoring factory default separator sheets toner darkness settings 48 placing 53 adjusting 53 RJ‑11 adapter 25 setting the paper size 35 touch screen setting the paper type 35 cleaning 146 setting the Universal paper trays size 35 installing 20 safety information 7, 8 setting up linking 39...
Page 236 Index job prints from the wrong Wi‑Fi Protected Setup tray 182 wireless network 44 unable to read ﬂash drive job prints on the wrong troubleshooting, print 184 paper 182 uneven print density 171 paper frequently jams 200 Universal paper size print jobs do not print 179 setting 35 slow printing 180...

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