Contacting Customer Support - Lexmark ST9820 User Manual

Troubleshooting
Action
Step 2
a
Depending on your operating system, specify the paper size
and paper type from the Printing Preferences or Print dialog.
Notes:
•
Make sure that the settings match the paper loaded in
the tray.
•
You can also change the settings on the printer control
panel.
b
Print the document.
Is the document printed from the correct tray or on the correct
paper?
Step 3
a
Check if the trays are not linked.
For more information, see
b
Print the document.
Is the document printed from the correct tray?

Contacting customer support

Before contacting customer support, make sure to have the following information:
•
Printer problem
•
Error message
•
Printer model type and serial number
Visit the place where you purchased your printer.
"Linking trays" on page
Yes
The problem is
solved.
The problem is
solved.
16.
121
No
Go to step 3.
Contact customer
support.