Page 1 ST9820 User's Manual PN 109325 11401A Granite Street | Charlotte, NC | 800.922.8501 | Sourcetech.com...
Page 2 Mono Laser Printer User's Guide September 2018 Machine type(s): 4600 Model(s): 630, 690, 830, 835, 895, and their equivalent models...
Page 3: Table Of Contents
Contents Contents Safety information..................5 Conventions................................5 Product statements............................. 5 Learning about the printer................8 Selecting a location for the printer........................8 Printer conﬁgurations............................9 Attaching cables..............................10 Using the control panel............................11 Understanding the status of the power button and indicator light............11 Printing the Network Setup Page........................12 Loading paper and specialty media............13 Setting the size and type of the specialty media..................
Page 4 Contents Print..................................30 Paper..................................38 Network/Ports..............................40 USB Drive................................52 Security................................54 Reports................................. 57 Help..................................58 Troubleshooting..............................59 Printing the Menu Settings Page........................59 Securing the printer................... 60 Locating the security slot..........................60 Erasing printer memory........................... 60 Restoring factory default settings........................61 Statement of Volatility............................61 Maintaining the printer................
Page 5 Contents Paper feed problems............................91 Printing problems.............................. 94 Contacting customer support........................121 Upgrading and migrating.................122 Hardware................................122 Software................................127 Firmware................................129 Notices......................130 Index......................137...
Page 6: Safety Information
Safety information Safety information Conventions Note: A note identiﬁes information that could help you. Warning: A warning identiﬁes something that could damage the product hardware or software. CAUTION: A caution indicates a potentially hazardous situation that could injure you. Different types of caution statements include: CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
Page 7 Safety information CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external connections (such as Ethernet and telephone system connections) are properly installed in their marked plug-in ports. CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 8 Safety information CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those speciﬁed in the User’s Guide may result in hazardous radiation exposure. CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a danger of explosion if a lithium battery is incorrectly replaced.
Page 9: Learning About The Printer
Learning about the printer Learning about the printer Selecting a location for the printer • Leave enough room to open trays, covers, and doors and to install hardware options. • Set up the printer near an electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 10: Printer Configurations
Learning about the printer 305 mm (12 in.) Rear 100 mm (3.94 in.) Right side 110 mm (4.33 in.) Front 305 mm (12 in.) Note: The minimum space needed in front of the printer is 75 mm (3 in.) Left side 65 mm (2.56 in.) Printer conﬁgurations CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a...
Page 11: Attaching Cables
Learning about the printer Optional 250‑ or 550‑sheet tray Multipurpose feeder Door A Attaching cables CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
Page 12: Using The Control Panel
Learning about the printer Using the control panel Use the Display View printing options, printer status, and error messages. Arrow buttons Scroll through menus or move between screens and menu options. Select button • Select menu options. • Save the setting. Numeric keypad Enter numbers or symbols in an input ﬁeld.
Page 13: Printing The Network Setup Page
Learning about the printer Printing the Network Setup Page From the control panel, navigate to: > Settings > > Reports > > Network > Select Network Setup Page, and then press...
Page 14: Loading Paper And Specialty Media
Loading paper and specialty media Loading paper and specialty media Setting the size and type of the specialty media From the control panel, navigate to: > Settings > > Paper > > Tray Conﬁguration > > Paper Size/Type > Select a paper source, and then conﬁgure the size and type of the specialty media. Conﬁguring Universal paper settings From the control panel, navigate to: >...
Page 15 Loading paper and specialty media Adjust the paper guides to match the size of the paper that you are loading. Flex, fan, and align the paper edges before loading. Load the paper stack with the printable side facedown, and then make sure that the side guides ﬁt snugly against the paper.
Page 16: Loading The Multipurpose Feeder
Loading paper and specialty media Loading the multipurpose feeder Open the multipurpose feeder. Adjust the guide to match the size of the paper that you are loading. Flex, fan, and align the paper edges before loading. Load paper with the printable side faceup. Notes: •...
Page 17: Linking Trays
Loading paper and specialty media • Load envelopes with the ﬂap facedown on the left side. • Load European envelopes with the ﬂap facedown and entering the printer ﬁrst. Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives.
Page 18: Paper Support
Paper support Paper support Supported paper sizes Paper size Tray Multipurpose feeder Two‑sided printing 210 x 297 mm (8.3 x 11.7 in.) 210 x 148 mm (5.8 x 8.3 in.) A5 LEF* 148 x 210 mm (5.8 x 8.3 in.) 105 x 148 mm (4.1 x 5.8 in.) JIS B5 182 x 257 mm (7.2 x 10.1 in.)
Page 19: Supported Paper Types
Paper support Paper size Tray Multipurpose feeder Two‑sided printing DL Envelope 110 x 220 mm (4.3 x 8.7 in.) C5 Envelope 162 x 229 mm (6.4 x 9 in.) B5 Envelope 176 x 250 mm (6.9 x 9.8 in.) Other Envelope 76.2 x 127 mm (3 x 5 in.) to 216 x 356 mm (8.5 x 14 in.) * This paper size is not supported in the optional tray.
Page 20: Supported Paper Weights
Paper support Supported paper weights Tray Multipurpose feeder Two‑sided printing Paper weight 60–120 g/m (16–32 lb) 60–216 g/m (16–58 lb) 60–90 g/m (16–24 lb)
Page 21: Printing
Printing Printing Printing from a computer Note: For labels, card stock, and envelopes, set the paper size and type in the printer before printing the document. From the document that you are trying to print, open the Print dialog. If necessary, adjust the settings. Print the document.
Page 22: Printing From A Flash Drive
Printing Printing from a ﬂash drive Insert the ﬂash drive. Notes: • If you insert the ﬂash drive when an error message appears, then the printer ignores the ﬂash drive. • If you insert the ﬂash drive while the printer is processing other print jobs, then Busy appears on the display.
Page 23: Supported Flash Drives And File Types
Printing Supported ﬂash drives and ﬁle types Flash drives Notes: – The printer supports high‑speed USB ﬂash drives with full‑speed standard. – USB ﬂash drives must support the File Allocation Table (FAT) system. Many ﬂash drives are tested and approved for use with the printer. For more information, contact the place where you purchased the printer.
Page 24: Understanding The Printer Menus
Understanding the printer menus Understanding the printer menus Menu map Device • • Preferences Restore Factory Defaults • • Remote Operator Panel Maintenance • • Notiﬁcations About This Printer • Power Management Print • • Layout • • Setup PostScript •...
Page 25: Device
Understanding the printer menus Device Preferences Menu item Description Display Language Set the language of the text that appears on the display. [List of languages] Note: Not all languages are available for all printer models. You may need to install special hardware for some languages to appear.
Page 26 Understanding the printer menus Remote Operator Panel Menu item Description External VNC Connection Connect an external Virtual Network Computing (VNC) client to the remote control panel. Don’t Allow* Allow Authentication Type Set the authentication type when accessing the VNC client server.
Page 27 Understanding the printer menus Menu item Description Error Prevention Set the number of seconds before the printer performs an automatic reboot. Auto Reboot Auto Reboot Window 1–525600 (720*) Error Prevention Show a read‑only information of the reboot counter. Auto Reboot Auto Reboot Counter Error Prevention Set the printer to show a message when a short paper error...
Page 28 Understanding the printer menus Menu item Description Timeouts Set the time before the printer enters Hibernate mode. Hibernate Timeout Disabled 1 hour 2 hours 3 hours 6 hours 1 day 2 days 3 days* 1 week 2 weeks 1 month Timeouts Set the printer to Hibernate mode even when an active Ethernet connection exists.
Page 29 Understanding the printer menus Menu item Description USB Conﬁguration Set the USB port to run at full speed and disable its high‑speed capabilities. USB Speed Full Auto* Tray Conﬁguration Set the printer to link the trays that have the same paper type and paper size settings.
Page 30 Understanding the printer menus Menu item Description Supply Usage And Counters Reset the supply usage history or the supply page counters after replacing the toner cartridge and imaging unit. Clear Supply Usage History Reset Black Cartridge Counter Reset Black Imaging Unit Counter Reset Maintenance Counter Printer Emulations Set the printer to recognize and use the PPDS data stream.
Page 31: Print
Understanding the printer menus Menu item Description Out of Service Erase Clear all settings and applications that are stored in the printer memory. Sanitize all information on nonvolatile memory Out of Service Erase Clear all settings and applications that are stored in the printer and network.
Page 32 Understanding the printer menus Menu item Description Collate Keep the pages of a print job stacked in sequence, particularly when printing multiple copies of the job. Off [1,1,1,2,2,2] On [1,2,1,2,1,2]* Separator Sheets Insert blank separator sheets when printing. None* Between Copies Between Jobs Between Pages Separator Sheet Source...
Page 33 Understanding the printer menus Setup Menu item Description Printer Language Set the printer language. PCL Emulation* Note: Setting a default printer language does not prevent a software PS Emulation program from sending print jobs that use another printer language. Resource Save Set the printer to handle temporary downloads when it receives a job that requires more than the available memory.
Page 34 Understanding the printer menus Menu item Description Contrast Adjust the contrast of the printed output. 0 to 5 (0*) Gray Correction Adjust the contrast enhancement applied to images. Auto* Note: An asterisk (*) next to a value indicates the factory default setting. Job Accounting Note: This menu appears only when a printer hard disk is installed.
Page 35 Understanding the printer menus Menu item Description Log Action at Full Specify how the printer responds when disk usage reaches the maximum limit (100MB). None* E‑mail & Delete Current Log E‑mail & Delete Oldest Log Post & Delete Current Log Post &...
Page 36 Understanding the printer menus PostScript Menu item Description Print PS Error Print a test page that contains the PostScript error. Off* Minimum Line Width Set the minimum stroke width of any job printed in 1200 dpi. 1–30 (2*) Lock PS Startup Mode Disable the SysStart ﬁle.
Page 37 Understanding the printer menus Menu item Description Orientation Specify the orientation of text and graphics on the page. Portrait* Landscape Lines per Page Specify the number of lines of text for each page printed through the PCL® datastream. 1–255 Notes: •...
Page 38 Understanding the printer menus Menu item Description Tray Renumber Conﬁgure the printer to work with print drivers or applications that use different source assignments for the paper source. Assign MP Feeder Off* None 0–201 Assign Tray [x] Off* None 0–201 Assign Manual Paper Off* None...
Page 39: Paper
Understanding the printer menus Menu item Description Backgrounds Print background information or graphics for HTML documents. Do Not Print Print* Note: An asterisk (*) next to a value indicates the factory default setting. Image Menu item Description Auto Fit Select the best available paper size and orientation setting for an image. Note: When set to On, this menu item overrides the scaling and orientation settings for the image.
Page 40 Understanding the printer menus Menu item Description Paper Size/Type Specify the paper size or paper type loaded in each paper source. Tray [x] MP Feeder Manual Paper Manual Envelope Substitute Size Set the printer to substitute a speciﬁed paper size if the requested size is not loaded in any paper source.
Page 41: Network/Ports
Understanding the printer menus Media Types Menu item Description Plain Specify the texture and weight of the paper loaded. Card Stock Select from the following options: Transparency Paper Texture Recycled Smooth Labels Normal* Bond Rough Envelope Paper Weight Rough Envelope Light Letterhead Normal*...
Page 42 Understanding the printer menus Menu item Description Banner Page Print a banner page. Off* Note: An asterisk (*) next to a value indicates the factory default setting. Wireless Note: This menu is available only in printers connected to a Wi‑Fi network or printers that have a wireless network adapter.
Page 43 Understanding the printer menus Menu item Description Wireless Security Mode Set the security mode for connecting the printer to Wi‑Fi devices. Disabled* Note: 802.1x - RADIUS can be conﬁgured only from the Embedded Web Server. WPA2/WPA-Personal WPA2-Personal 802.1x - RADIUS WEP Authentication Mode Set the type of Wireless Encryption Protocol (WEP) for the printer.
Page 44 Understanding the printer menus Menu item Description IPv6 Enable and conﬁgure IPv6 settings in the printer. Enable IPv6 Enable DHCPv6 Off* Stateless Address Autoconﬁguration DNS Server Address Manually Assigned IPv6 Address Manually Assigned IPv6 Router Address Preﬁx All IPv6 Addresses All IPv6 Router Addresses Network Address View the network addresses.
Page 45 Understanding the printer menus Menu item Description IPv4 Enable Dynamic Host Conﬁguration Protocol (DHCP). Enable DHCP Note: DHCP is a standard protocol that allows a server to dynamically distribute IP addressing and conﬁguration information to clients. IPv4 Set the static IP address of your printer. Set Static IP Address IP Address Netmask...
Page 46 Understanding the printer menus Menu item Description Mac Binary PS Set the printer to process Macintosh binary PostScript print jobs. Auto* Notes: • On processes raw binary PostScript print jobs. • Off ﬁlters print jobs using the standard protocol. Energy Efficient Ethernet Reduce power consumption when the printer receives no data from the Ethernet network.
Page 47 Understanding the printer menus Menu item Description Enable mDNS Update multicast DNS settings. WINS Address Specify a server address for Windows Internet Name Service (WINS). Enable BOOTP Allow the BOOTP to assign a printer IP address. Off* Restricted Server List Specify an IP address for the TCP connections.
Page 48 Understanding the printer menus Menu item Description SNMP Versions 1 and 2c Conﬁgure Simple Network Management Protocol (SNMP) versions 1 and 2c to install print drivers and applications. Enabled Allow SNMP Set Enable PPM MIB SNMP Community SNMP Version 3 Conﬁgure SNMP version 3 to install and update printer security.
Page 49 Understanding the printer menus IPSec Note: This menu appears only in network printers or printers that are attached to print servers. Menu item Description Enable IPSec Enable Internet Protocol Security (IPSec). Off* Base Conﬁguration Set the IPSec base conﬁguration. Default* Note: This menu item appears only when Enable IPSec is set to Compatibility Secure...
Page 50 Understanding the printer menus Menu item Description Pre‑Shared Key Authenticated Conﬁgure the authenticated connections of the printer. Connections Note: These menu items appear only when Enable IPSec is set to Host [x] Address Certiﬁcate Authenticated Connections Host [x] Address[/subnet] Address[/subnet] Note: An asterisk (*) next to a value indicates the factory default setting.
Page 51 Understanding the printer menus Menu item Description Force HTTPS Connections Force the printer to use the HTTPS connections. Off* Enable FTP/TFTP Send ﬁles using FTP. Local Domains Specify domain names for HTTP and FTP servers. HTTP Proxy IP Address Conﬁgure the HTTP and FTP server settings. FTP Proxy IP Address HTTP Default IP Port 1–65535 (80*)
Page 52 Understanding the printer menus Menu item Description PCL SmartSwitch Set the printer to switch to PCL emulation when a print job received through a USB port requires it, regardless of the default printer language. Note: If PCL SmartSwitch is off, then the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu.
Page 53: Usb Drive
Understanding the printer menus Wi‑Fi Direct Note: This menu appears only when a direct Wi‑Fi network is the active network. Menu item Description SSID Specify the service set identiﬁer (SSID) of the Wi‑Fi network. Set Preshared Key Set the preshared key (PSK) to authenticate and validate users on a Wi‑Fi connection.
Page 54 Understanding the printer menus Menu item Description Pages per Side Print multiple page images on one side of a sheet of paper. Off* 2 pages per side 3 pages per side 4 pages per side 6 pages per side 9 pages per side 12 pages per side 16 pages per side Pages per Side Ordering...
Page 55: Security
Understanding the printer menus Security Security Audit Log Menu item Description Enable Audit Record the events in the secure audit log and remote syslog. Off* Enable Remote Syslog Send audit logs to a remote server. Off* Remote Syslog Server Specify the remote syslog server. Remote Syslog Facility Specify a facility code that the printer uses when sending log events to a remote 0 ‑...
Page 56 Understanding the printer menus Menu item Description Severity of Events to Log Specify the priority level cutoff for logging messages and events. 0 ‑ Emergency Notes: 1 ‑ Alert 0 ‑ Emergency is the highest severity. 7 ‑ Debug is the lowest. •...
Page 57 Understanding the printer menus Menu item Description Conﬁdential Job Expiration Set the expiration time for conﬁdential print jobs. Off* Notes: 1 Hour • If this menu item is changed while conﬁdential print jobs reside in the printer 4 Hours memory or hard disk, then the expiration time for those print jobs does not 24 Hours change to the new default value.
Page 58: Reports
Understanding the printer menus Mobile Services Management AirPrint Enable functions in the AirPrint software feature. Print Scan Miscellaneous Menu item Description Protected Features Show secured applications or functions on the home screen. Show Note: This menu item appears only in some printer models. Hide* Print Permission Allow users to print.
Page 59: Help
Understanding the printer menus Menu item Description Proﬁles List Print a list of proﬁles that are stored in the printer. Print Menu item Description Print Fonts Print samples and information about the fonts that are available in each printer language. PCL Fonts PS Fonts Print Directory...
Page 60: Troubleshooting
Understanding the printer menus Troubleshooting Troubleshooting Menu item Description Print Quality Test Pages Print sample pages to identify and correct print quality defects. Printing the Menu Settings Page From the control panel, navigate to: > Settings > > Reports > Select Menu Settings Page, and then press...
Page 61: Securing The Printer
Securing the printer Securing the printer Locating the security slot The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Erasing printer memory To erase volatile memory or buffered data, turn off the printer.
Page 62: Restoring Factory Default Settings
Securing the printer Restoring factory default settings From the control panel, navigate to: > Settings > > Device > > Restore Factory Defaults > > Restore Settings > Select Restore all settings, and then press Select RESTORE, and then press For a more comprehensive method of restoring the factory default settings, see “Erasing printer memory”...
Page 63: Maintaining The Printer
Maintaining the printer Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Networking Connecting the printer to a Wi‑Fi network From the printer control panel, navigate to: Settings >...
Page 64: Cleaning The Printer
Maintaining the printer Copy the eight‑digit WPS PIN. Open a web browser, and then type the IP address of your access point in the address ﬁeld. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 65: Ordering Parts And Supplies
Maintaining the printer Ordering parts and supplies To order parts and supplies, contact the place where you purchased the printer. Note: All life estimates for printer supplies assume printing on letter‑ or A4‑size plain paper. Checking the status of parts and supplies From the control panel, navigate to: >...
Page 66: Replacing Parts And Supplies
Maintaining the printer Replacing parts and supplies Replacing the toner cartridge Open door A. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer. Remove the used toner cartridge.
Page 67 Maintaining the printer Unpack the new toner cartridge, and then shake it three times to redistribute the toner. Insert the new toner cartridge. Note: Use the arrows inside the printer as guides. Close door A. Replacing the imaging unit Open door A. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 68 Maintaining the printer Remove the toner cartridge. Remove the used imaging unit.
Page 69 Maintaining the printer Unpack the new imaging unit, and then shake it three times to redistribute the toner. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum.
Page 70 Maintaining the printer Close door A. Replacing the pick tires Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer. Remove the tray. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 71 Maintaining the printer Remove the used pick tires one after the other. Unpack the new pick tires.
Page 72 Maintaining the printer Insert the new pick tires. Insert the tray. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 73 Maintaining the printer Remove the tray insert, and then ﬂip the tray base. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 74 Maintaining the printer Remove the used pick roller assembly. Unpack the new pick roller assembly.
Page 75 Maintaining the printer Insert the new pick roller assembly. Flip the tray base, and then insert the tray insert.
Page 76: Moving The Printer
Maintaining the printer Align the printer with the optional tray, and then lower the printer until it clicks into place. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 77: Saving Energy And Paper
Maintaining the printer • If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over thresholds and breaks in ﬂooring. • If the printer does not have a caster base but is conﬁgured with optional trays or output options, then remove the output options and lift the printer off the trays.
Page 78 Maintaining the printer Hibernate mode From the control panel, navigate to: > Settings > > Device > > Power Management > > Timeouts > > Hibernate Timeout > Select the amount of time before the printer enters Hibernate mode. Notes: •...
Page 79: Clearing Jams
Clearing jams Clearing jams Avoiding jams Load paper properly • Make sure that the paper lies ﬂat in the tray. Correct loading of paper Incorrect loading of paper • Do not load or remove a tray while the printer is printing. •...
Page 80: Identifying Jam Locations
Clearing jams Use recommended paper • Use only recommended paper or specialty media. • Do not load paper that is wrinkled, creased, damp, bent, or curled. • Flex, fan, and align the paper edges before loading. • Do not use paper that has been cut or trimmed by hand. •...
Page 81: Paper Jam In Door A
Clearing jams Paper jam in door A Remove the tray. Open door A. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 82 Clearing jams Remove the toner cartridge. Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
Page 83 Clearing jams CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Note: Make sure that all paper fragments are removed. Insert the imaging unit. Note: Use the arrows inside the printer as guides.
Page 84: Paper Jam In The Rear Door
Clearing jams Close the door. Insert the tray. Paper jam in the rear door Open the rear door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 85: Paper Jam In The Standard Bin
Clearing jams Close the rear door. Paper jam in the standard bin Remove the jammed paper. Note: Make sure that all paper fragments are removed. Paper jam in the duplex unit Remove the tray. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 86: Paper Jam In Trays
Clearing jams Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray. Paper jam in trays Remove the tray. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 87: Paper Jam In The Multipurpose Feeder
Clearing jams Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray. Paper jam in the multipurpose feeder Remove paper from the multipurpose feeder. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 88 Clearing jams Flex, fan, and align the paper edges before loading. Reload paper, and then adjust the paper guide.
Page 89: Troubleshooting
Troubleshooting Troubleshooting Network connection problems Cannot open Embedded Web Server Action Step 1 Go to step 2. Turn on the printer. Check if the printer is on. Is the printer on? Step 2 Go to step 3. Type the correct printer IP address in Make sure that the printer IP address is correct.
Page 90 Troubleshooting Action Step 6 Go to step 7. Contact your administrator. Check if the web proxy servers are disabled. Are the web proxy servers disabled? Step 7 The problem is Contact customer solved. support. Access the Embedded Web Server. Did the Embedded Web Server open? Unable to read ﬂash drive Action Step 1...
Page 91: Issues With Supplies
Troubleshooting Checking the printer connectivity From the control panel, navigate to: > Settings > > Reports > > Network > Select Network Setup Page, and then press Check the ﬁrst section of the network setup page, and conﬁrm that the status is connected. If the status is not connected, then the LAN drop may be inactive, or the network cable may be unplugged or malfunctioning.
Page 92: Paper Feed Problems
Troubleshooting Paper feed problems Envelope seals when printing Action Step 1 Go to step 2. The problem is solved. Use an envelope that has been stored in a dry environment. Note: Printing on envelopes with high moisture content can seal the ﬂaps. Send the print job.
Page 93 Troubleshooting Action Step 3 The problem is Contact customer solved. support. Reduce the number of pages to print. Print the document. Is the document collated correctly? Tray linking does not work Action Step 1 The problem is Go to step 2. solved.
Page 94 Troubleshooting Paper frequently jams Action Step 1 Go to step 2. The problem is solved. Remove the tray. Check if paper is loaded correctly. Notes: • Make sure that the paper guides are positioned correctly. • Make sure that the stack height is below the maximum paper ﬁll indicator.
Page 95: Printing Problems
Troubleshooting Printing problems Print quality is poor Blank or white pages Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings.
Page 96 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Remove any packing material that is left on the imaging unit. Remove the toner cartridge, and then remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Page 97 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the print dark? Step 2 Go to step 3.
Page 98 Troubleshooting Action Step 7 Go to step 8. The problem is solved. Remove, and then insert the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit.
Page 99 Troubleshooting Action Step 2 Contact customer The problem is support. solved. Adjust the print quality settings. From the control panel, navigate to: Settings > Print > Quality > Pixel Boost > Fonts Adjust Toner Darkness to 7. From the control panel, navigate Settings >...
Page 100 Troubleshooting Action Step 3 Contact customer The problem is support. solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting from the printer control panel.
Page 101 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting from the printer control panel.
Page 102 Troubleshooting Horizontal light bands Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Contact customer The problem is Check if the printer is using a genuine and supported toner...
Page 103 Troubleshooting Action Step 2 The problem is Contact customer solved. support. Depending on your operating system, specify the paper size from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting from the printer control panel.
Page 104 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel.
Page 105 Troubleshooting Action Step 6 Go to step 7. The problem is solved. If the issue happens after installing a new maintenance kit, then check whether the transfer roller included with the kit is installed. Note: If necessary, replace the transfer roller. Print the document.
Page 106 Troubleshooting Action Step 2 Go to step 4. Go to step 3. Check the printer for leaked toner contamination. Is the printer free of leaked toner? Step 3 Go to step 4. The problem is solved. Replace the toner cartridge. Print the document.
Page 107 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Adjust the guides in the tray to the correct position for the paper loaded. Print the document. Is the paper curled? Step 3 Go to step 4. The problem is solved.
Page 108 Troubleshooting Print crooked or skewed Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
Page 109 Troubleshooting Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2. Take note of the distance, and then Using the Print Quality Test Pages, check if the distance between...
Page 110 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Remove, and then insert the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit.
Page 111 Troubleshooting Text or images cut off Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
Page 112 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit.
Page 113 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document. Does the toner easily rub off? Step 2 Contact...
Page 114 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Remove the toner cartridge, and then remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Page 115 Troubleshooting Vertical dark lines or streaks Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
Page 116 Troubleshooting Vertical dark streaks with print missing Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
Page 117 Troubleshooting Vertical light bands Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Contact customer The problem is Check if the printer is using a genuine and supported toner...
Page 118 Troubleshooting Action Step 2 Contact customer The problem is support. solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel.
Page 119 Troubleshooting Action Step 5 Go to step 6. The problem is solved. From the Quality menu on the control panel, set Print Resolution to 600 dpi. Print the document. Is the printer still printing slow? Step 6 Go to step 7. The problem is solved.
Page 120 Troubleshooting Action Step 3 The problem is Go to step 4. solved. Check if the ports are working and if the cables are securely connected to the computer and the printer. For more information, see the setup documentation that came with the printer.
Page 121 Troubleshooting Action Step 5 Go to step 6. Make sure to match the following: Check if the cables connecting the printer and the computer are • inserted in the correct ports. The USB cable with the USB port on the printer Are the cables inserted in the correct ports? •...
Page 122: Contacting Customer Support
Troubleshooting Action Step 2 The problem is Go to step 3. solved. Depending on your operating system, specify the paper size and paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the settings match the paper loaded in the tray.
Page 123: Upgrading And Migrating
Upgrading and migrating Upgrading and migrating Hardware Available internal options • Flash memory • Font cards • Firmware cards – Forms and Bar Code – IPDS – PRESCRIBE • Internal solutions port – Thin Parallel Accessing the controller board CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 124 Upgrading and migrating Close the access cover. Connect the power cord to the printer, and then to the electrical outlet. Turn on the printer. Installing a memory card CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 125 Upgrading and migrating Unpack the memory card. Warning—Potential Damage: Do not touch the connection points along the edge of the card. Insert the memory card until it clicks into place. Close the controller board access cover. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 126 Upgrading and migrating Installing an optional card CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 127 Upgrading and migrating Push the card ﬁrmly into place. Note: The entire length of the connector on the card must touch and be ﬂush against the controller board. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board.
Page 128: Software
Upgrading and migrating Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 129 Upgrading and migrating • openSUSE Linux • SUSE Linux Enterprise Server • Debian GNU/Linux • Ubuntu • Fedora • IBM AIX • Oracle Solaris SPARC • Oracle Solaris x86 Notes: • For Windows operating systems, the print drivers and utilities are supported in both 32‑ and 64‑bit versions.
Page 130: Firmware
Upgrading and migrating Firmware Exporting or importing a conﬁguration ﬁle You can export the conﬁguration settings of your printer into a text ﬁle, and then import the ﬁle to apply the settings to other printers. Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: •...
Page 131: Notices
Notices Notices Product information Product name: Mono Laser Printer Machine type: 4600 Model(s): 630, 690, 830, 835, 895, and their equivalent models Edition notice September 2018 The following paragraph does not apply to any country where such provisions are inconsistent with local law: THIS PUBLICATION IS PROVIDED “AS IS”...
Page 132 Notices 1-meter average sound pressure, dBA Printing Ready Waste from Electrical and Electronic Equipment (WEEE) directive The WEEE logo signiﬁes speciﬁc recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, contact your local sales office.
Page 133 Notices Temperature information Ambient operating temperature 10 to 32°C (50 to 90°F) Shipping temperature -20 to 40°C (-4 to 104°F) Storage temperature and relative humidity 0 to 40°C (32 to 104°F) 8 to 80% RH Laser notice The printer is certiﬁed in the U.S. to conform to the requirements of DHHS 21 CFR, Chapter I, Subchapter J for Class I (1) laser products, and elsewhere is certiﬁed as a Class I laser product conforming to the requirements of IEC 60825-1: 2014.
Page 134 Notices Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged after this product is not used for a speciﬁed period of time, called the Sleep Mode Timeout. Factory default Sleep Mode Timeout for this product (in minutes): By using the conﬁguration menus, the Sleep Mode Timeout can be modiﬁed between 1 minute and 120 minutes.
Page 135 Notices Exposure to radio frequency radiation The radiated output power of this device is far below the radio frequency exposure limits of the FCC and other regulatory agencies. A minimum separation of 20 cm (8 inches) must be maintained between the antenna and any persons for this device to satisfy the RF exposure requirements of the FCC and other regulatory agencies.
Page 136 Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Page 137 Member States relating to radio equipment. A declaration of conformity to the requirements of the Directives is available upon request from Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
Page 138: Index
Index Index using 11 controller board About this Printer menu 30 hardware options accessing 122 accessing the controller trays 126 crooked print 107 board 122 hardware options, adding customer support adding hardware options print driver 128 contacting 121 print driver 128 Hibernate mode adding internal options conﬁguring 76...
Page 139 Index locating the security slot 60 USB 51 paper jams Visible Home Screen Icons 30 avoiding 78 Wi‑Fi Direct 52 paper jams, clearing XPS 34 in the standard bin 84 maintenance kit menu map 23 parallel port 10 ordering 64 Menu Settings Page personal identiﬁcation number Media Types menu 40...
Page 140 Index job prints from the wrong Replace cartridge, printer region tray 120 mismatch 90 toner cartridge job prints on the wrong replacing parts ordering 64 paper 120 pick roller assembly 71 replacing 65 paper frequently jams 93 pick tires 69 toner darkness print jobs do not print 118 replacing supplies...
Page 141 Index unable to read ﬂash drive troubleshooting, print 89 Universal paper settings conﬁguring 13 unlinking trays 16 updating ﬁrmware ﬂash ﬁle 129 USB port enabling 89 USB printer port 10 vertical dark lines on prints 114 vertical streaks on prints 114 volatile memory 61 erasing 60 white lines 116...

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