Juniper ACX7348 Hardware Manual page 138

• From the U.S. and Canada: 1-888-314-JTAC (5822)
• From all other locations: 1-408-745-9500
NOTE: If contacting JTAC by telephone, enter your 12-digit service request number
followed by the pound (#) key if this is an existing case, or press the star (*) key to be
routed to the next available support engineer to report a new incident.
To return a defective hardware component:
1. Determine the part number and serial number of the defective component.
2. Obtain an RMA number from the JTAC. You can send e-mail or contact JTAC by telephone, as
described above.
3. Provide the following information in your e-mail message or during the telephone call:
• Part number and serial number of component
• Your name, organization name, telephone number, and fax number
• Description of the failure
4. The support representative validates your request and issues an RMA number for return of the
component.
5. Pack the component for shipment. See
on page 136.
How to Locate the Serial Number on an ACX7348 Router or Component
IN THIS SECTION
List the Chassis and Component Details Using the CLI | 131
Locate the Chassis Serial Number ID Label on an ACX7348 Router | 131
Locate the Serial Number ID Label on an ACX7348 Fan Tray | 132
Locate the Serial Number ID Label on an ACX7348 Power Supply Module | 132
Locate the Serial Number ID Label on an ACX7348 Routing Engine | 133
Locate the Serial Number ID Label on an ACX7348 Flexible PIC Concentrator | 134
"Guidelines for Packing and Shipping Hardware Components"
130