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Troubleshooting Guide
If your receiver does not perform as expected, consult the table below to see if the problem can be corrected before
seeking help from your dealer or our service organization.
PROBLEM
POSSIBLE CAUSE
REMEDY
* The AC input cord is disconnected.
| * Connect cord securely.
¢ Poor connection at AC wall outlet or | » Check the outlet using lamp or other
the outlet is inactive.
appliance.
'
The sound is shut off.
¢ The speaker cables are shorted.
¢ Check the speaker connections.
No sound from the front
¢ The speaker cables are disconnected. | » Check the speaker connections.
speakers.
* The master volume is adjusted too
¢ Adjust the master volume.
low.
¢ The Mute button is pressed to ON.
¢ Press the MUTE button to cancel the
muting effect.
¢ The SPEAKER A, B SELECTOR
¢ Press the SPEAKER A, B
switches are not pressed correctly.
SELECTOR switches to ON
correctly.
* Incorrect selection of program source. | * Select the desired program source
correctly.
* Incorrect connections between the
¢ Make connections correctly.
components.
¢ Jumper plugs missing
¢ Install pre out/main on jumper plugs
Sound is only heard from one | » The BALANCE control is set to one
of front speakers.
end.
* One of the connection cords is
disconnected.
¢ Adjust the BALANCE control.
¢ Connect the connection cords
securely.
¢ Select the desired sound field mode
correctly.
¢ Adjust the master volume and rear
level.
¢ Change the playback source to the
stereo or surround source.
¢ Play software with rear information.
¢ The sound field mode is not selected
correctly or is set to off.
¢ The master volume and rear level are
adjusted too low.
¢ Monaural source is used.
No sound from the rear
speakers.
¢ No rear information in software
speaker.
¢ The DOLBY PRO LOGIC, or
DOLBY 3 STEREO mode is not
selected.
¢ The center mode is set to the
PHANTOM mode.
¢ The master volume and center level
are adjusted too low.
¢ Set to the NORMAL or WIDE mode.
» Adjust the master volume and center
level.
The remote control unit does | « Batteries are not loaded or exhausted.
not operate.
¢ The remote sensor is obstructed.
* Replace the batteries with new ones.
¢ Remove the obstacle from the remote
sensor.
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