Epson ES-C380W User Manual page 238

• If your router or access point does not broadcast its network name (SSID), follow the instructions that
came with your product to enter your wireless network name manually.
• If your router or access point has security enabled, determine the kind of security it is using and any
required password or passphrase for connection. Then make sure to enter the exact WEP key or WPA
passphrase correctly.
• Check if your computer is restricting the available wireless channels. If so, verify that your wireless
access point is using one of the usable channels and change to a usable channel, if necessary.
• The product may not be able to communicate with a computer with both Ethernet and Wi-Fi adapters
enabled. Disable all network interfaces except for the interface connected to the product.
• Turn off all of the devices you are trying to connect to the network. Wait about 10 seconds, and then
turn on the devices in the following order; wireless router, computer or smart device, scanner. Move
the scanner and computer or smart device closer to the wireless router, and then try to make network
settings again.
• If you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs
and devices are connected to different SSIDs, you cannot connect to the wireless router. Connect the
computer or smart device to the same SSID as the scanner.
• Enable the DHCP function on the router or access point.
• Check that the product's IP address is set correctly.
• Make sure Epson ScanSmart is installed.
• If you cannot start scanning from a smart device, make sure the product and smart device are
connected correctly. Use the Epson Smart Panel to check the connection status for the smart device
and the product.
Parent topic: Solving Network Scanning Problems
Related concepts
Wi-Fi Direct (Simple AP) Mode Setup
Related tasks
Selecting Wireless Network Settings from the Control Panel
Using the Epson Smart Panel Mobile App
Related topics
Wi-Fi Networking
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