Table of Contents
Advertisement
Troubleshoot a problem
Action
Step 2
a
Depending on your operating system, specify the paper size
from the Printing Preferences or Print dialog.
Notes:
•
Make sure that the setting matches the paper loaded.
•
You can also change the setting on the printer control
panel. From the home screen, touch Settings > Paper >
Tray Configuration > Paper Size/Type.
Note:
b
Print the document.
Are the margins correct?
Light print
Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings >
Troubleshooting > Print Quality Test Pages.
Action
Step 1
a
Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b
Print the document.
Is the print light?
Step 2
a
Turn off the printer, wait for about 10 seconds, and then turn on
the printer.
b
Increase toner darkness.
From the home screen, touch Settings > Print > Quality > Toner
Darkness.
c
Print the document.
Is the print light?
Yes
No
The problem is
Contact
solved.
support.
Yes
No
Go to step 2.
The problem is
solved.
Go to step 3.
The problem is
solved.
343
customer
Advertisement
Table of Contents
