Lexmark MX931 MFP User Manual page 338

Troubleshoot a problem
Dark print
Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings >
Troubleshooting > Print Quality Test Pages.
Action
Step 1
a
Depending on your operating system, reduce the toner
darkness from the Printing Preferences or Print dialog.
Note: You can also change the settings on the printer control
panel. From the home screen, touch Settings > Print >
Quality > Toner Darkness.
b
Print the document.
Is the print too dark?
Step 2
a
Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
•
Make sure that the settings match the paper loaded in
the tray.
•
You can also change the settings on the printer control
panel. From the home screen, touch Settings > Paper >
Tray Configuration > Paper Size/Type.
b
Print the document.
Is the print too dark?
Step 3
Make sure that the paper has no texture or rough finishes.
Are you printing on textured or rough paper?
Step 4
a
Replace textured or rough paper with plain paper.
b
Print the document.
Is the print too dark?
Yes No
Go to step 2. The problem is
solved.
Go to step 3. Go to step 6.
Go to step 4. Go to step 6.
Go to step 5. The problem is
solved.
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