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Mitel MiVOICE OFFICE 250 User Manual

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MiVOICE OFFICE 250
MITEL 5320e/5330e/5340e USER GUIDE
Release 6.2

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  • Page 1 MiVOICE OFFICE 250 MITEL 5320e/5330e/5340e USER GUIDE Release 6.2...
  • Page 2 ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.

  • Page 3: Table Of Contents

    Table of Contents Chapter 1: Getting Started Welcome..............3 About Your IP Phone .
  • Page 4 Mitel 5320e/5330e/5340e User Guide Changing the Language ............23 Changing the Text Size on the Display.
  • Page 5 Table of Contents Using Camp-on ............46 Placing External Calls .
  • Page 6 Mitel 5320e/5330e/5340e User Guide Transferring a Conference ........... . . 63 Dropping Out of a Conference .
  • Page 7 Table of Contents Deleting Waiting Inter-Station Messages ......... . 82 Using Do-Not-Disturb (DND) .
  • Page 8 Mitel 5320e/5330e/5340e User Guide Cordless Headset ............103 Cordless Headset Features .

  • Page 9: Chapter 1: Getting Started

    CHAPTER 1 GETTING STARTED...
  • Page 10 Mitel 5320e/5330e/5340e User Guide...

  • Page 11: Welcome

    Welcome The instructions in this guide are for using the Mitel 5320e/5330e/5340e Internet Protocol (IP) Phone on the MiVoice Office 250. The Quick Reference Guide located at the beginning of this guide is an overview of frequently used features. Your IP phone should be powered on and ready to use. If the display is blank, or if the display name, extension number, or time or date are incorrect, contact your system administrator for assistance.

  • Page 12: About Your Ip Phone

    Mitel 5320e/5330e/5340e User Guide About Your IP Phone The IP Phones are full-feature, dual port phones that provide voice communication over an IP network. All phones have a 160 x 320 (pixels) liquid crystal display (LED), self-labeling programmable buttons, on-hook dialing, and a Ring/Message Indicator.
  • Page 13 Getting Started 5330e IP Phone page 6 page 7 1 – Handset (see 5 – Feature buttons (see page 8 page 8 2 – Programmable buttons (see 6 – Dialpad buttons (see page 7 page 9 3 – Display (see 7 –...

  • Page 14: 5340E Ip Phone Features

    Mitel 5320e/5330e/5340e User Guide 5340e IP Phone Features The 5340e IP Phone is shown here. See “Phone Feature Descriptions” on page 6” for more information about the IP phone features. page 6 page 8 1 – Handset (see 6 – Dialpad buttons (see...

  • Page 15: Display

    Getting Started Display The display provides a 160 x 320 (pixels) high-resolution viewing area for selecting and using features and identifying callers. When idle, the display shows user information, the system time and date, and feature button assignments. Consider the following when using the display: •...

  • Page 16: Dialpad Buttons

    Mitel 5320e/5330e/5340e User Guide Button Action (Applications) Activates the Applications menu to perform the following options: page 27 • Call History (see page 13 • Use the conference unit (see • Program the following settings in the Settings application: page 23...

  • Page 17: Menu Buttons (5340E Ip Phones Only)

    Getting Started Button Action Call 2 Selects an outside line or answers a call. Intercom Answers an intercom (internal) call. Conference Places a conference call. Forward Forwards the call to the specified number. Menu Buttons (5340e IP Phones only) The 5340e IP Phone has eight dynamic menu buttons at the top of the Display that change depending on the feature and menu currently displayed.

  • Page 18: Phone Signals

    Mitel 5320e/5330e/5340e User Guide Phone Signals The IP Phones have several audio and visual signals to indicate feature activity. The following are a few helpful tips: • Lit or blinking buttons indicate call or feature activity. • All phone button lamps illuminate at the same time for a few seconds when the IP phone is reset or powered on.

  • Page 19: Viewing The Phone Information

    Getting Started Viewing the Phone Information You can use the phone to view system or phone information. To view system information: 1. Press (Applications). 2. Press Settings, and then press About 5320e/5330e/5340e IP Phone. A screen similar to the following appears. 3.

  • Page 20: Using A Headset

    Mitel 5320e/5330e/5340e User Guide Using a Headset When using a headset, press (Speaker) to connect to or disconnect from calls. The Headset icon appears when the headset is in use. You cannot use the handset or speakerphone when the IP phone is in Headset Mode. Disconnecting the headset automatically enables the handset.

  • Page 21: Using The 5310 Ip Conference Unit

    IP phone, the Conference Controller application is not available. Installation instructions are included with the unit. Mitel 5310 IP Conference Unit 5310 IP Conference Unit For information about placing conference calls and adding parties to the conference, see “Placing Conference Calls”...

  • Page 22: Adjusting The Conference Unit Volume

    Mitel 5320e/5330e/5340e User Guide Adjusting the Conference Unit Volume The following instructions describe how to adjust the Conference Unit volume. To adjust the Conference Unit volume: • Press Volume Up or Volume Down. Muting the Conference Unit You can mute the Conference Unit so that conversation or noise near the Conference Unit cannot be heard by individuals being conferenced.

  • Page 23: Using The Line Interface Module (Lim)

    Getting Started Using the Line Interface Module (LIM) The LIM is an optional device that adds an analog phone line capability to your IP phone. In the event of a network failure, the IP phone can be configured to use the public switched telephone network (PSTN) to provide continued basic telephony until service in restored.

  • Page 24: Making And Answering Calls Using The Analog Button

    Mitel 5320e/5330e/5340e User Guide Making and Answering Calls Using the Analog Button To make a call using the Analog line: 1. Lift the handset. 2. Press the button you programmed as Analog Line. ANALOG CALL appears. 3. Dial the number.

  • Page 25: Making And Answering Calls Using The Failover Mode

    Getting Started To end the current analog call when an incoming call arrives: • Press the Star button ( ) to cancel. The current analog call ends and you are connected to the new caller. Making and Answering Calls Using the Failover Mode To make a call using the analog line during an IP connection failure: 1.
  • Page 26 Mitel 5320e/5330e/5340e User Guide...

  • Page 27: Chapter 2: Personalizing Your Phone

    CHAPTER 2 PERSONALIZING YOUR PHONE...
  • Page 28 Mitel 5320e/5330e/5340e User Guide...

  • Page 29: Overview

    Personalizing Your Phone Overview This chapter describes features you can use to personalize your IP phone. Adjusting the Viewing Angle You can tilt the IP phone stand for a better view of the buttons and display. Press tabs on both sides to release and detach unit.

  • Page 30: Changing Volume Levels

    Mitel 5320e/5330e/5340e User Guide Changing Volume Levels You can change the following volume levels: • Ringer (alerting tone) • Handset • Headset • Background music • External speaker Note: Turning the external speaker volume down to the lowest levels may prevent you from hearing the feature “warning tones”...

  • Page 31: Adjusting The Display Contrast And Brightness

    Personalizing Your Phone Adjusting the Display Contrast and Brightness You can adjust the display Contrast and Brightness levels. (Brightness adjustment is available on models with backlit displays only.) Note: By default, the IP phone display dims to 20 percent of the maximum brightness level after 5 minutes of inactivity (no button presses or audio, including background music).

  • Page 32: Changing The Text Size On The Display

    Mitel 5320e/5330e/5340e User Guide Changing the Text Size on the Display You can control the size of the text that appears on the display for programmable buttons. This enhancement does not apply to the text size that appears on the display for the menu buttons.

  • Page 33: Using The Screen Saver

    Personalizing Your Phone Using the Screen Saver The IP Phones include an embedded screen saver that you can configure for your display. By default the screen saver image is disabled. When your IP phone enters screen saver mode, only the IP phone’s backlight dims. All 5340e and newer 5330e IP Phones have a backlit display. 5320e IP Phones do not have a backlit display.
  • Page 34 Mitel 5320e/5330e/5340e User Guide 3. Configure your screen saver options: a. Select one of the following screen saver timeout options: • 15 minutes • 10 minutes • 5 minutes • 1 minute b. If desired, enable the Display Image option: •...

  • Page 35: Viewing Call History

    Personalizing Your Phone Viewing Call History You can use the Call History application to display a list of the calls that you have missed, made, and answered. The list shows your most recent 50 calls. After the 50-call limit has been reached, the oldest call record is replaced each time a new call is missed, made, or answered.

  • Page 36: Deleting Call Records

    Mitel 5320e/5330e/5340e User Guide Deleting Call Records You can delete individual call records or all calls of a certain type. To delete an individual call record: 1. From the idle display, press (Applications), and then press Call History. 2. Press the button to the left of the call to display the call details 3.

  • Page 37: Cutomizing Your Contact List

    Personalizing Your Phone Cutomizing Your Contact List You can use the People application on the 5340e IP Phone to add, delete, and edit contact names and numbers. You can also dial anyone on your contact list from the People application. The People window displays up to eight contacts per page, ordered alphabetically by last name.

  • Page 38: Dialing From Your Contact List

    Mitel 5320e/5330e/5340e User Guide Dialing from Your Contact List You can dial a phone number associated with a contact name in your People application list. To dial a contact from your People application list on your 5340e IP Phone: 1. From the idle display, press (Applications), and then press People.

  • Page 39: Using The Dialpad Buttons To Enter Characters

    Personalizing Your Phone Using the Dialpad Buttons to Enter Characters You can use the dialpad buttons to enter text or numbers for features such as Do-Not-Disturb (see page 85) and Station Speed Dial (see page 48). The following are guidelines when entering dialpad characters: •...
  • Page 40 Mitel 5320e/5330e/5340e User Guide 6. Press 3. 7. Press 1. 8. Press (Speaker), #, or lift the handset to save the entry. The following tables show the dialpad characters for the Canadian French and Mexican Spanish languages. Dialpad Characters — Canadian French...

  • Page 41: Using Programmable Buttons

    Personalizing Your Phone Using Programmable Buttons For quick access, you can assign feature codes, extensions, speed-dial numbers, trunks, or other resources to your programmable buttons. The new button assignments are self labeled, which means the button labels automatically appear on the Display when the buttons are programmed.

  • Page 42: Outside Line Access Codes

    Mitel 5320e/5330e/5340e User Guide Default Access Codes The following are default system access codes. If your system uses different codes, record the codes in the “New Code” column for reference. Outside Line Access Codes Code Type Code New Code Emergency Call...
  • Page 43 Personalizing Your Phone Feature Page Code New Code ACD Agent – Log In/Out ACD Agent – Log Out ACD Agent – Wrap-up Terminate Activate Door Relay Agent Help – Reject Agent Help – Request Answer Ringing Call Automatic IC Access – On/Off Automatic Trunk Access –...
  • Page 44 Mitel 5320e/5330e/5340e User Guide Feature Page Code New Code Headset – On/Off Hold – Individual Hold – System Hookflash (Recall in Europe) Hot Desk On/Off Hunt Group – Remove Hunt Group – Remove/Replace Hunt Group – Replace Display Contrast Control Message –...
  • Page 45 Personalizing Your Phone Feature Page Code New Code System Forward – Off System Forward – On System Forward – On/Off System Speed Dial Switch Keymap Transfer To Hold Transfer To Ring View Programmable Button Assignments (Sheet 4 of 4)

  • Page 46: Listening To Background Music

    Mitel 5320e/5330e/5340e User Guide Listening to Background Music If your system is equipped with a music source, you can listen to background music or system audio (for example, organizational conference calls) through the external speaker. To turn on or turn off background music: •...

  • Page 47: Resetting The Ip Phone To The Default Settings

    Personalizing Your Phone Resetting the IP Phone to the Default Settings Resetting the IP phone to the default settings does the following: • Returns all volume settings to the default levels. See “Changing Volume Levels” on page • Cancels Background Music. See “Listening to Background Music” on page •...

  • Page 48: Activating Door Relay

    Mitel 5320e/5330e/5340e User Guide Activating Door Relay If the Activate Door Relay feature is enabled, you can unlock a door (i.e., “buzz” it open) through your IP phone. You can enter the Activate Door Relay feature code while idle or while on a call. This allows you to activate the feature while talking to a communications device mounted at the door without first having to hang up.

  • Page 49: Chapter 3: Answering And Placing Calls

    CHAPTER 3 ANSWERING AND PLACING CALLS...
  • Page 50 Mitel 5320e/5330e/5340e User Guide...

  • Page 51: Overview

    Answering and Placing Calls Overview The following instructions describe how to answer and place internal and external calls and how to use related features. Note: By default, internal (intercom) calls are assigned to the IC button, and external calls are assigned to the Call Key buttons. Answering Calls Your IP phone may be preset to automatically answer incoming internal calls in Handsfree Mode.

  • Page 52: Redirecting Calls

    Mitel 5320e/5330e/5340e User Guide Redirecting Calls You can redirect calls to another extension or external number. If you have a 5340e IP Phone, you can use the menu buttons to redirect calls to the following destinations: • SEND TO V-MAIL: Sends the call directly to your voice mailbox. You must have a mailbox to use this destination.

  • Page 53: Placing Calls

    Placing Emergency Calls WARNING:CONTACT YOUR SYSTEM ADMINISTRATOR AND YOUR LOCAL MITEL PROVIDER FOR IMPORTANT INFORMATION ABOUT DIALING EMERGENCY SERVICES BEFORE USING YOUR IP PHONE. When dialing an emergency number (911 U.S. or 999/112 Europe), you do not have to press the Outgoing button or enter the Outgoing Call access code (8 is the default code).

  • Page 54: Placing Internal Calls

    Mitel 5320e/5330e/5340e User Guide Placing Internal Calls Internal calls are calls placed to other extensions in the system. Internal calls are assigned to the Intercom (IC) button on your IP phone. Contact your system administrator for a list of extension numbers.

  • Page 55: Placing External Calls

    Answering and Placing Calls Placing External Calls The following sections describe features used when placing external calls. To place an external call: 1. Press the Outgoing button, an unlit Call Key button, or enter the Outgoing Call access code (8 is the default code). 2.

  • Page 56: Using Speed Dial

    Mitel 5320e/5330e/5340e User Guide Using Speed Dial You can use speed dial to quickly dial stored phone numbers. Speed-dial numbers are either stored in the system (System Speed Dial), or in your IP phone (Station Speed Dial). Using System Speed Dial Your system administrator assigns System Speed Dial location numbers, which are available to anyone in the system.

  • Page 57: Dialing Station Speed-Dial Numbers

    Answering and Placing Calls Dialing Station Speed-Dial Numbers To dial a Station Speed-Dial number: Do one of the following: • Dial 382, and then enter the Station Speed Dial bin (0 to 9). The system dials the number. • Press (Up) or (Down) to scroll through the speed-dial bins, and then press # to select the bin and dial the number.
  • Page 58 Mitel 5320e/5330e/5340e User Guide 4. Do one of the following: • Press (Up) or (Down) to scroll through the speed-dial bin. • Enter the speed-dial bin (0 to 9), or select the menu button designation from the display (5340e IP Phones only).

  • Page 59: Using The Directory

    Answering and Placing Calls Using the Directory You can use the Directory to find internal or external contacts or find and activate system features. The directory uses Intelligent Directory Search (IDS), which is similar to the “text on 9 keys” (T9) predictive search feature used for mobile phones. The Directory has the following three subdirectories: •...

  • Page 60: Using Account Codes

    Mitel 5320e/5330e/5340e User Guide • 3 for the Feature directory. • The Directory menu button (IC, OUTSIDE, or FEATURE—5340e IP Phones only). 2. Press the dialpad buttons to enter (up to 20) characters. See the table on page 51 dialpad button character descriptions.

  • Page 61: Chapter 4: Call Features

    CHAPTER 4 CALL FEATURES...
  • Page 62 Mitel 5320e/5330e/5340e User Guide...

  • Page 63: Overview

    Call Features Overview The following sections describe call-related features. Using Handsfree Mode You can use Handsfree Mode to activate the speakerphone. Note: The Ring Intercom Always feature prevents calls from being answered in Handsfree Mode (see the following section). You cannot use Handsfree Mode if you are using a headset, or if you have more than one phone assigned to an extension number.

  • Page 64: Placing Calls On Hold

    Mitel 5320e/5330e/5340e User Guide Placing Calls On Hold You can place calls on either Individual Hold or System Hold. • Individual Hold: Places an internal or external call on hold at your IP phone. • System Hold: Places an external call on hold in the system. You can then pick up the call from any phone that indicates a flashing Call button for the call, including the IP phone that placed it on hold.

  • Page 65: Transferring Calls

    Call Features Transferring Calls You can transfer calls to other extensions or external numbers. You can also transfer conference calls. See “Transferring a Conference” on page 64 for more information. Transferring Calls to Other Extensions To transfer a call to another extension: 1.
  • Page 66 Mitel 5320e/5330e/5340e User Guide Parking a call and Picking up a Parked call To park a call While on the call, press the button designated as a Park/Pickup destination and then hang up. The button will flash to indicate at least one call is parked at that destination.

  • Page 67: Viewing Your System Information

    Call Features Viewing Your System Information If you are on a call, you can temporarily view your user information (your user name and your extension number) and the date and time. To display your user information and the date and time: •...

  • Page 68: System Forwarding

    Mitel 5320e/5330e/5340e User Guide To use Manual Call Forwarding: 1. Press the Fwd All button (5320e/5330e IP Phone) or Forward button followed by the menu button designation (5340e IP Phone), or dial the Manual Call Forwarding feature code from the previous table. ENTER FORWARD DEST appears.

  • Page 69: Using Dynamic Extension Express

    Call Features Using Dynamic Extension Express When you enable Dynamic Extension Express (DEE) on your IP phone, your incoming calls are automatically routed to one or more preprogrammed associated destinations according to the routing steps programmed for you. Typically, your desk phone is configured to be your main extension. You may be programmed for up to ten associated destinations including: softphone, home IP phone, voice mail, mobile phone, home phone, desk phone 2, mobile phone 2, softphone 2, home IP phone 2, and home phone 2.

  • Page 70: Using The Handoff - Push/Pull Feature

    Mitel 5320e/5330e/5340e User Guide Check with your system administrator to see which routing type has been programmed for you. Your administrator can modify these routing types by adding or removing routing steps, adding or removing destinations, and changing the ring timers, if required.

  • Page 71: Receiving Message Waiting Indications

    Call Features Note: If you enter the handoff feature code (388) and the display shows NO CALL TO HANDOFF, the call cannot be handed off (see page 113). If your phone has a button programmed for the Handoff feature, then the button will light if there is a call available to pull.

  • Page 72: Placing Ad Hoc Conference Calls

    <name> appears on the called party’s display. The party must then press the flashing Conference button to connect to the conference. 1. The traditional conferencing feature that has always been available on MiVoice Office 250 has been renamed as page...

  • Page 73: Dropping Out Of A Conference

    Call Features Dropping Out of a Conference You can drop out of a conference and return to the conference later. To drop out of a conference: • Press the Conference button or (Hold), and then hang up. ENTER EXTENSION NUMBER appears. This removes you from the conference but leaves the other parties connected.

  • Page 74: Using Meet-Me Conferencing

    Mitel 5320e/5330e/5340e User Guide Using Meet-Me Conferencing The Meet-Me Conferencing feature allows up to eight internal and/or external callers to dial into a conference instead of being manually added by an internal user, as is the case when using the system’s traditional “ad hoc” conferencing method. (See...

  • Page 75: Joining A Meet-Me Conference

    Call Features To set up a Meet-Me Conference using a system-generated access code: 1. Generate a Meet-Me Conference access code through the Configuration Assistant appli- cation (see page 75). 2. Tell all intended conference participants to call the Conference Assistant at an agreed-upon time and use the system-generated number as the access code to join the conference.

  • Page 76: Putting A Meet-Me Conference On Hold

    Mitel 5320e/5330e/5340e User Guide Putting a Meet-Me Conference on Hold You can put a conference on hold at your phone (the other parties remain connected) and then later return to the conference. To put a Meet-Me Conference on Hold: During the conference, press the Hold button.

  • Page 77: Using Record-A-Call

    Call Features Using Record-A-Call You can use Record-A-Call to record an ongoing call as a mailbox message. You can then retrieve the message from your voice mailbox. The Record-A-Call feature stays active after the other party hangs up, so you can add to the recorded call with your own message. Note: Record-A-Call is not supported on peer-to-peer (P2P) calls.

  • Page 78: Using Call Logging

    Mitel 5320e/5330e/5340e User Guide Using Call Logging Your call logs are records of your most recent missed, received, and dialed calls. A maximum of 20 entries are stored in each call log. You can use Call Logging to: • View recent call activity.

  • Page 79: Using Secondary Extension Buttons

    Call Features Using Secondary Extension Buttons Secondary Extension buttons must be programmed by your system administrator. You can use programmable buttons as “secondary extensions.” Secondary Extensions are assigned to other extensions in the system (primary extensions). Because Secondary Extension buttons are programmed by the system administrator, you cannot change the buttons (for example, assign features to the buttons).

  • Page 80: Using Hot Desking

    Mitel 5320e/5330e/5340e User Guide Using Hot Desking The Hot Desking feature allows users to share phones or temporarily move to other phones and yet maintain their personal identity and preferred phone configuration settings. If your administrator has set you up with a Hot Desking Profile, you can log on to any Hot Desk- enabled base phone using the Hot Desk feature code (default is 348), your assigned Hot Desk Profile extension number, and your assigned Hot Desk Profile passcode.

  • Page 81: Using The Configuration Assistant

    Note: You need a Configuration Assistant extension number to use this feature. Contact your system administrator for more information. Changing Your Station Passcode Before using the Configuration Assistant, Mitel recommends that you change your default station (phone) passcode to something more secure. To change your station passcode: 1.

  • Page 82: Changing The Dynamic Extension Express Settings

    Mitel 5320e/5330e/5340e User Guide • If calling from someone else’s main desktop phone that is designated as a Configuration Assistant user, press the Star button (*), and then enter your extension number. • If calling from a phone that is not designated as a Configuration Assistant user, enter your extension number.

  • Page 83: Changing The Manual Call Forwarding Settings

    Call Features sistant first states whether DND is currently enabled or not (for example, “Do-Not-Disturb is currently disabled”), and then offers the following DND functions: • Enable (only if DND is disabled) • Disable (only if DND is enabled) 3. Hang up, or press the Star button (*) to return to the main menu. Changing the Manual Call Forwarding Settings See “Manual Call Forwarding”...
  • Page 84 Mitel 5320e/5330e/5340e User Guide To delete an existing Meet-Me Conference access code: 1. Access Configuration Assistant as described in your existing phone user guide. 2. Follow the voice prompts to select the conference option, and then select the option to delete an existing conference access code.

  • Page 85: Using Remote Programming

    Call Features Using Remote Programming If the Configuration Assistant feature is enabled for your system, Mitel recommends that you use Configuration Assistant instead of the Remote Programming feature described in this section. Configuration Assistant offers an enhanced, voice guided configuration portal that provides easy-to-use, remote access to the Call Forwarding, Dynamic Extension Express, and DND features.

  • Page 86: Changing The Dnd Settings

    Mitel 5320e/5330e/5340e User Guide Changing the DND Settings See “Using Do-Not-Disturb (DND)” on page 85 for more information about using DND. To turn on DND using Remote Programming: 1. Do one of the following: • Call your DISA number (provided by your system administrator). If necessary, enter your DISA security code.

  • Page 87: Changing Your Station Passcode

    Call Features To turn off Call Forwarding using Remote Programming: • Dial 355, and then hang up. Changing Your Station Passcode You can use Remote Programming to change the station (phone) passcode. See page 73 details on setting up a passcode for your extension. To change your station passcode using Remote Programming: 1.
  • Page 88 Mitel 5320e/5330e/5340e User Guide...

  • Page 89: Chapter 5: Messages

    CHAPTER 5 MESSAGES...
  • Page 90 Mitel 5320e/5330e/5340e User Guide...

  • Page 91: Overview

    • Voice messages: System voice mail messages. Note: Because a variety of voice mail products work with MiVoice Office 250, this guide does not include voice mail instructions. For voice mail instructions, refer to the voice mail user guide for your system. For example, refer to the Enterprise Messaging, Unified Voice Messaging, and Embedded Voice Mail Card User Guide, part number 835.3205,...

  • Page 92: Viewing And Responding To Messages

    Mitel 5320e/5330e/5340e User Guide Viewing and Responding to Messages When you have waiting messages, the (Message) button and Message/Ring Indicator flash and the display shows the number of waiting messages. Note: If your handset or speakerphone is off-hook when you view an inter-station message, you automatically call the party who left the message.

  • Page 93: Using Do-Not-Disturb (Dnd)

    Messages Using Do-Not-Disturb (DND) You can use DND to stop calls and pages to your extension. When activated, internal calling parties see your selected DND message. DND does not block queue callbacks, recalls, and incoming external calls. The following table shows the 20 default DND messages. If your system administrator changes your DND messages, you can record the new messages in the “New Message”...

  • Page 94: Using Reminder Messages

    Mitel 5320e/5330e/5340e User Guide Using Reminder Messages You can use Reminder messages to alert you at a selected time, up to 24 hours in advance. At the selected time, the Reminder message signals you with eight short tones and your display shows the message, even if you are on a call.

  • Page 95: Paging Other System Users

    Messages Paging Other System Users You can place page announcements through phone speakers or external speakers (if applicable). Your system may use page zones to prevent announcements from transmitting through every phone in the system. Each page zone contains a different combination of extensions and external paging equipment.
  • Page 96 Mitel 5320e/5330e/5340e User Guide...

  • Page 97: Chapter 6: Hunt Groups

    CHAPTER 6 HUNT GROUPS...
  • Page 98 Mitel 5320e/5330e/5340e User Guide...

  • Page 99: Overview

    Hunt Groups Overview Hunt groups are groups of internal parties (agents) who share a common (hunt group) extension number. Calls can either be placed to the hunt group (using the hunt group extension number) or to a specific agent (using the agent’s extension number). Hunt groups are programmed by the system administrator.

  • Page 100: Logging Out Of Acd Hunt Groups

    Mitel 5320e/5330e/5340e User Guide Logging out of ACD Hunt Groups You can log out of all ACD hunt groups at once or log out of each hunt group one at a time. To log out of one or more ACD hunt group: Do one of the following: •...

  • Page 101: Other Hunt Group Features

    Hunt Groups Other Hunt Group Features The following features can be used by ACD or UCD hunt groups. Requesting Agent Help You can use Agent Help to request help from a designated “Agent Help Extension” (usually your supervisor) during a call. When your request call rings at the Agent Help Extension, the supervisor can join the call or reject the request.

  • Page 102: Hunt Group Supervisor Features

    Mitel 5320e/5330e/5340e User Guide Hunt Group Supervisor Features The following features can be used by hunt group supervisors only. Accepting or Rejecting Agent Help Calls Supervisors can accept or reject Agent Help calls. To accept an Agent Help request: •...

  • Page 103: Using Barge-In

    Hunt Groups Using Barge-In While monitoring a hunt group call, you can use Barge-In to join the call. To monitor and/or barge in on a call: 1. To use the speakerphone: While on hook, dial 321. You hear a confirmation tone. ENTER EXT TO MONITOR appears.
  • Page 104 Mitel 5320e/5330e/5340e User Guide...

  • Page 105: Chapter 7: Cordless Devices

    CHAPTER 7 CORDLESS DEVICES...
  • Page 106 Mitel 5320e/5330e/5340e User Guide...

  • Page 107: Overview

    You can use the cordless handset and cordless headset to move around within your office or adjacent offices. The cordless headset and handset are optional accessories, ordered separately. For more information, contact your system administrator or local Mitel provider. Both cordless devices connect to your IP phone through the cordless module, which attaches to the back of the IP phone.

  • Page 108: Cordless Module

    Mitel 5320e/5330e/5340e User Guide Cordless Module The cordless module is shown here. Caution: Phone Damage Hazard. Attempting to remove the back plate on the IP phone to install the cordless module before disconnecting the IP phone power supply may damage the IP phone. For information about installing the cordless module, refer to the installation documentation that is shipped with the unit.

  • Page 109: Handset And Headset Combinations

    Cordless Devices Handset and Headset Combinations The following combinations of corded and cordless headset and handset are supported on the 5330e/5340e IP Phone: • Corded handset only • Corded handset and corded headset • Cordless handset only • Cordless handset and cordless headset •...

  • Page 110: Using A Cordless Device As A Remote Control

    Mitel 5320e/5330e/5340e User Guide 3. Press Unpair this Device. If the device is in use, an error message appears. Otherwise, the device is unpaired, removed from the display, and can no longer be used to interact with the IP phone.

  • Page 111: Low Battery Level

    Cordless Devices Low Battery Level When the battery of a cordless device reaches a near-critical level, the IP phone displays a warning. Until the battery is recharged (or until it becomes fully discharged), the warning is repeated at each new call. To continue with a call while charging the cordless device, switch to speakerphone and then cradle the cordless device.

  • Page 112: Answering Calls

    Mitel 5320e/5330e/5340e User Guide Answering Calls The following instructions describe how to answer a call. To answer a call: Do one of the following: • Lift the cordless handset. • If the handset is already out of the cradle, press the hookswitch button on the handset.

  • Page 113: Cordless Headset

    Cordless Devices Note: It is normal for the handset LED to cycle between blinking and solid as battery charge is maintained. Cordless Headset The cordless headset offers the same capability as the cordless handset to make and answer phone calls away from your desk, while adding the convenience of hands-free operation. When not in use, the cordless headset sits in the headset charging cradle.

  • Page 114: Hanging Up

    Mitel 5320e/5330e/5340e User Guide Hanging Up If you are out of range for more than 10 seconds, any call that is in progress is dropped and not recovered. To hang up: Do one of the following: • Replace the cordless headset in the cradle.
  • Page 115 Cordless Devices For information about programming feature keys, see page Note: When the pairing button on the Cordless Module is pressed, or when the battery level of a cordless accessory is critically low, the IP phone will automatically open the Cordless Devices Application.
  • Page 116 Mitel 5320e/5330e/5340e User Guide...

  • Page 117: Chapter 8: Troubleshooting

    CHAPTER 8 TROUBLESHOOTING...
  • Page 118 Mitel 5320e/5330e/5340e User Guide...

  • Page 119: Overview

    Contact your system administrator with questions that are not covered in this user guide. If you need further assistance, you can find provider information on the Mitel Web site (www.mitel.com). All sales, service, and support are coordinated at the local level.

  • Page 120: Error Messages

    Mitel 5320e/5330e/5340e User Guide Error Messages The following error messages may appear when using your IP phone. Message Reason CANNOT ACCESS FEATURE The feature is enabled but other feature-related conditions were not met. Make sure that all feature-related conditions are met and retry.

  • Page 121: Troubleshooting Tips

    Troubleshooting Troubleshooting Tips The following table includes troubleshooting tips for phone and system features. Note: You can often correct problems that you may be experiencing by resetting the IP phone to the default settings. See “Resetting the IP Phone to the Default Settings” page Problem Possible Solution...
  • Page 122 Mitel 5320e/5330e/5340e User Guide...

  • Page 123: Index

    Index Index NUMERICS Call Record Icons, reviewing 28 Call Records, deleting 28 5310 IP Conference Unit, using 13 Callback (Queuing the Phone), requesting 46 5320e/5330e IP Phone Features 4 Caller ID Information 5340e IP Phone Features 6 displaying 58 viewing 58 Calls About Your IP Phone 4 answering 43, 102, 103...
  • Page 124 Mitel 5320e/5330e/5340e User Guide dropping out of 64 Dialpad ending 64 buttons 8 placing 63 characters, entering 31 transferring 63 Dialpad Buttons 8 Conference Controller Application, accessing/ Dialpad Buttons to Enter Characters, using 31 exiting 13 Directory, using 51 Conference Party, adding 63...
  • Page 125 Index Handoff - Push/Pull, using 61 Language, changing 23 Handset 6 Line Interface Module (LIM), using 15 off-hook 10 Logging out of ACD Hunt Groups, logging out 90 off-hook, on-hook 10 Logs, call 69 on-hook 10 Low Battery Level 101 Handset and Headset Combinations 99 Handsfree Mode overriding 55...
  • Page 126 Mitel 5320e/5330e/5340e User Guide enabling or disabling 85 forward calls, using 73, 74, 77 other system users 85 passcode using 85 changing 78 Paging Feature, enabling or disabling 85 entering 72 Passcode, Remote Programming Remote Programming, using 76 changing 78...
  • Page 127 Index dialing 49 troubleshooting 111 storing 48 Tones and LEDs, alerting 100 System Transferring Calls 57 forwarding 59 transferring 57 Hold 56 information 13 information, displaying 58 Voice Mail User Guides 81 time and date, setting 111 Voice Messages System Forwarding 59 deleting 82 System Information, viewing 58 leaving 81...
  • Page 128 Mitel 5320e/5330e/5340e User Guide...
  • Page 129 © Copyright 2016, Mitel Networks Corporation. All Rights Reserved. The Mitel word and logo are trademarks of Mitel Networks Corporation. Any reference to third party trademarks are for reference only and Mitel makes no representation of the ownership of these marks.

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