Mitel MiVoice Office 250 User Manual
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Mitel MiVoice Office 250 User Manual

Unified voice messaging voice mail
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MiVoice Office 250
UNIFIED VOICE MESSAGING VOICE MAIL USER GUIDE
RELEASE 6.1

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Summary of Contents for Mitel MiVoice Office 250

  • Page 1 MiVoice Office 250 UNIFIED VOICE MESSAGING VOICE MAIL USER GUIDE RELEASE 6.1...
  • Page 2 ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.

  • Page 3: Table Of Contents

    Table of Contents About Voice Mail............. . 1 Mailbox Setup .
  • Page 4 Unified Voice Messaging and Embedded Voice Mail User Guide...

  • Page 5: About Voice Mail

    About Voice Mail About Voice Mail Mitel voice mail is an integrated component of the MiVoice Office 250 phone systems. This user guide provides feature instructions for Unified Voice Messaging (UVM), and Embedded Voice Mail voice mail system features. Use this guide as a supplement to your endpoint user guide.

  • Page 6: Mailbox Setup

    Unified Voice Messaging and Embedded Voice Mail User Guide Mailbox Setup You must initialize your voice mail account before you can use voice mail features. If necessary, contact your voice mail administrator for the voice mail extension number and passcode. To set up your voice mail account: 1.

  • Page 7: Recording Personal Greetings

    Mailbox Setup 5. Press 3 to erase and rerecord your name. When you hear a tone, record your first and last name. Then press # to accept your recorded name. Recording Personal Greetings You may want to include the following information when recording your personal greeting: •...
  • Page 8 Unified Voice Messaging and Embedded Voice Mail User Guide • Press 2 to add to the greeting. • Press 3 to erase and rerecord the greeting. • Press to exit without changing your greeting.

  • Page 9: Mailbox Access

    Mailbox Access Mailbox Access After you set up your mailbox (see page 2), you can access your voice mailbox from any phone by dialing the voice mail extension number. To access your voice mailbox: Note: Press # to select an option or advance to the next step. Press to cancel an option or return to the previous menu.

  • Page 10: Message Features

    Unified Voice Messaging and Embedded Voice Mail User Guide Message Features The following are mailbox message features. Listening to Messages To listen to messages: 1. Access your mailbox as described on page 5. 2. Do one of the following: • Press 1 to listen to new messages.

  • Page 11: Recovering Deleted Voice Messages

    Message Features • Press 9 to delete the message. Recovering Deleted Voice Messages You can recover deleted voice messages within a specific time frame before they are erased from the system. The time frame can be up to 24 hours and is programmed by your voice mail administrator.

  • Page 12: Recording And Sending Voice Messages

    Unified Voice Messaging and Embedded Voice Mail User Guide Recording and Sending Voice Messages You can record and send voice messages to other mailbox extensions in your voice mail system. To record and send voice messages: 1. Access your mailbox as described on page 5. 2.

  • Page 13: Using Remote Messaging

    Message Features Using Remote Messaging You can use Remote Messaging to call you when your mailbox receives new voice messages. Using “cascade levels” of up to nine phone numbers, the voice mail system calls each number until it successfully connects to a device (for example, your home phone, a mobile phone, or a pager).
  • Page 14 Unified Voice Messaging and Embedded Voice Mail User Guide 4. Press 1 to set up a primary cascade, or press 2 to set up an alternate cascade. 5. Press 1, and then enter the number (1 to 9) of the level that you want to program. Then select one of the following options: To send notifications to a phone number: •...

  • Page 15: Mailbox Preferences

    Mailbox Preferences Mailbox Preferences You can use the following features to customize voice mail options. Changing Your Mailbox Passcode You can change your mailbox passcode at any time. The new passcode can be up to 12 digits long and must be numeric. It cannot contain letters or characters. To change your mailbox passcode: 1.

  • Page 16: Programming A Fax Destination

    Unified Voice Messaging and Embedded Voice Mail User Guide Programming a Fax Destination You can specify a fax destination number for your mailbox, so callers can send a fax to your fax machine through your mailbox. To enter a fax destination number: 1.

  • Page 17: Receiving Screened Calls

    Mailbox Preferences Receiving Screened Calls You have the following options when you receive a screened call: • Press # to accept the call. • Press 1 to replay the announcement. • Press 2 to send the call to voice mail. •...
  • Page 18 Unified Voice Messaging and Embedded Voice Mail User Guide 2. Press 4 to select the Personal Options menu. 3. Press 9 to select the More Options menu. 4. Press 2 for the Message Search Order menu. 5. Select one of the following options: •...

  • Page 19: Voice Mail Directory

    Voice Mail Directory Voice Mail Directory Subscribers or non-subscribers can use dialpad buttons to search for directory names. When one to 10 matches are located, you can browse the list of returned names. The Directory lists are circular. That is, when the end of the list is reached, the next name played is the first name in the Directory.
  • Page 20 Unified Voice Messaging and Embedded Voice Mail User Guide • Press 1 to browse to the previous name in the list. • Press 2 to hear more information about the subscriber. • Press 3 to browse to the next name in the list. •...

  • Page 21: Troubleshooting Tips

    Troubleshooting Tips Troubleshooting Tips The following table contains troubleshooting tips for Unified Voice Messaging features. Contact your voice mail administrator for additional help. Problem Possible Solution I do not know my voice mail passcode. Try using the extension number, which is the default passcode. If your mailbox does not have an assigned passcode, pressing # will allow you to access your mailbox.

  • Page 22: Voice Mail Flowchart

    Unified Voice Messaging and Embedded Voice Mail User Guide Voice Mail Flowchart In most menus, you can press to return to the previous menu, or press # to accept the option. Accessing Messages Mailbox Access Personal Options While message is playing: 1.
  • Page 23 © Copyright 2015, Mitel Networks Corporation. All Rights Reserved. The Mitel word and logo are trademarks of Mitel Networks Corporation. Any reference to third party trademarks are for reference only and Mitel makes no representation of the ownership of these marks.

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