Help Desk And Diagnostic Report; Accessing The Help Desk; Generating A Diagnostic Report - Inmarsat EXPLORER 500 User Manual

Help desk and diagnostic report

Accessing the Help desk

If you need help with airtime-related issues you may call the Help desk. By default, the Help desk
is the phone number for your Airtime Provider, if it is available on the SIM card.
Select HELP DESK from the left navigation pane.
If the Help desk number is available on the SIM card, the number is displayed as a link. To change
the number, click the link, change the number and click Apply.
If you need help with EXPLORER 500 issues you should call your

Generating a diagnostic report

If you want to generate a diagnostic report, do as follows:
1. Click Generate report from the HELP DESK window.
In some browsers the file may open directly in your browser. If it does, choose File > Save As
to save the file.
2. Choose a location for the file and save it.
The diagnostic report contains relevant information for troubleshooting. Please enclose this file
when you are reporting an error.
TT 98-122274-O Help desk and diagnostic report
Chapter 5: Using the web interface
local distributor.
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