Table 1. Alert Codes and Troubleshooting
Alert
Priority
Alert Text
Code
(Furnace / Air Handler / Damper Control
310
Critical
Module) There is a problem with (furnace or
airhandler) discharge air sensor.
(Furnace) The heat firing rate has been re
311
Minor
duced to match available airflow (cutback
mode).
(Furnace / Air Handler) The blower cannot
312
Minor
provide the requested CFM due to high stat
ic.
(Furnace / Air Handler) The indoor and out
313
Minor
door unit capacities do not match.
344
Critical
(Furnace) Relay Y1 Failure
(Air Handler / Equipment Interface Module /
Heat Pump) The "O" relay on the airhandler
345
Critical
has failed. Either the pilot relay contacts did
not close or the relay coil did not energize.
(Air Handler) The heat pump jumper was not
346
Critical
removed on the airhandler control board.
(Furnace / Air Handler / Equipment Interface
Module) The "Y1" relay on the (furnace or
347
Critical
airhandler) has failed. Either the pilot relay
contacts did not close or the relay coil did
not energize.
(Furnace / Air Handler) The "Y2" relay on the
(furnace or airhandler) has failed. Either the
348
Critical
pilot relay contacts did not close or the relay
coil did not energize.
(Furnace) The "O" to "R" jumper on the fur
349
Critical
nace needs to be restored.
Critical alerts are displayed on Home (user) screen, in the Homeowner alert button, and in
the Installer alert button. Minor and Moderate alerts are found only in the Installer alert
button.
Steps to clear
Compare outdoor sensor resistance to temperature/resistance charts in installation in
structions. Replace sensor if necessary. The alarm/fault is cleared 30 seconds after fault is
detected as recovered.
Warning Only. Furnace blower in cutback mode due to restricted airflow. Reduce firing rate
every 60 seconds to match available CFM. Check filter and duct system. To clear, replace
filter if needed or repair/add duct. 2stage controls will reduce firing rate to 1st stage. The
alarm/fault clears when a heat call finishes successfully.
Warning Only. Restricted airflow Indoor blower is running at a reduced CFM (Cutback
Mode The variable speed motor has preset speed and torque limiters to protect the
motor from damage caused by operating outside of design parameters (0 to 0.8" e.g.. total
external static pressure). Check filter and duct system. To clear, replace filter if needed or
repair/add duct. The alarm/fault is cleared after the current service demand is satisfied.
Check for proper configuring in installation instructions. Alarm is just a warning. The sys
tem will operate, but might not meet efficiency and capacity parameters. The alarm will
clear after commissioning is complete.
Y1 relay failed; operation stopped. Alarm clears 300 seconds after Y1 input sensed OFF.
O relay / Stage 1 failed. Pilot relay contacts did not close or the relay coil did not energize.
Replace control. Cleared after the fault recovered following reset.
Configuration link(s) not removed on control. Cut OR. Applicable with non communicating
outdoor unit with communicating indoor system.
Operation stopped. Y1 relay / Stage 1 failed. (Pilot relay contacts did not close or
the relay coil did not energize; no input back to IFC chip). Critical Alert. Cleared after reset
and Y1 input sensed.
Y2 relay / Stage 2 failed. (Pilot relay contacts did not close or the relay coil did not ener
gize; no input back to IFC chip). Critical Alert. Cleared after reset and Y1 input sensed.
Configuration link R to O needs to be restored. Replace link or hardwire. Applicable in non
communicating mode. Critical Alert.
27
iComfort Wi‐Fi
®
7-Day Programmable Communicating Thermostat