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Customer support
Matrox Web
Our web site has product literature, press releases, technical material, a sales office list, trade show
information, and other relevant material. Visit the Matrox Graphics web site at
www.matrox.com/video.
Technical support
Matrox values your business and offers professional support for your Matrox product.
If your product was purchased through a Matrox dealer, contact your dealer for product support.
This is the quickest and most effective method of technical assistance. Your dealer is familiar with your
complete system.
If your product was purchased through Matrox, contact your Matrox representative or visit our
technical support web site at www.matrox.com/en/video/support.
Information we need
Please give a complete description of the problem, and include:
Matrox product serial number, model number, revision number, and firmware number.
Computer brand and model name.
Graphics card manufacturer, model number, revision number, BIOS number, driver
type and version.
Monitors brand and model name.
Operating system, version, and service pack.
Firmware package
A more recent firmware package may support more features and may offer increased capabilities. To
obtain the latest firmware package, see the Matrox web site (www.matrox.com/maevexsw).
View your warranty information
Matrox makes warranty information available on the Matrox site
(www.matrox.com/en/video/support/warranty/).
74 Matrox Maevex Series – User Guide
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