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Troubleshooting
What to do if you have a problem
If you experience problems with your Matrox product:
Make sure your Matrox device is properly installed, you're using the correct connectors,
and that all connectors are properly fastened.
Make sure you have administrator rights on the system you want to use. For more
information, see Windows documentation.
For more information on problems related to Matrox PowerStream Plus software, see the
Matrox PowerStream Plus User Guide.
If your problem persists, contact Matrox. For more information,
Common problems and solutions
This section addresses specific problems to your Matrox product that could prevent you from using
your system or product.
Problem
Maevex device not discovered on the network
1
Cause
You may not be using the latest version of Matrox PowerStream Plus software, or your
Matrox firmware may be out of date.
1
Solution
For your Maevex devices to be properly detected, make sure all Matrox software is up to date.
2
Cause
Your Matrox product may not be properly installed or connected.
1
Solution
Verify the connection and status LEDs on your Matrox product
setup", page
that all connectors are properly fastened.
3
Cause
Windows Server 2019/2016/2008 R2 only – The Windows SSDP Discovery service may be
disabled on your system.
1
Solution
Make sure the SSDP Discovery service is enabled on your system.
4
Cause
Network discovery and file sharing may not be enabled on your system.
1
Solution
Enable network discovery and file sharing on your system.
50 Matrox Maevex Series – User Guide
41). Also, make sure your Matrox product is properly installed or connected, and
see "Customer support", page
(see "Validating your Maevex
74.
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