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TROUBLESHOOTING
A majority of the problems encountered in operating a matrix switcher can be traced to incorrect hardware or software setup.
Therefore, please read this section to see if your problem has a simple solution before requesting service.
Initialization Problems
Symptom: Matrix Switcher will not power up.
1. Check the AC power cord connection with the AC outlet.
2. Check the fuse, located in the fuse holder in the rear of the WJ-SX550C Matrix Switcher.
Symptom: System Controller(s) will not power up.
1. Check the AC power cord connection with the AC outlet.
2. Check that the ON/OFF switch, located in the rear of the WV-CU550CJ System Controller, is turned on.
Symptom: System Controller(s) will not log-in.
1. Ensure that the System Controller(s) is (are) plugged into the correct ports on the Control Board of the WJ-SX550C
Matrix Switcher. The two ports labeled "Test" do not support System Controller inputs.
2. If not using the factory supplied data cable assembly, make sure that the distance from the Control Board to the
System Controller does not exceed the maximum recommended distance. Check that the proper grade of data cable
is installed. Also, check that the correct wiring sequences are maintained at all cable installed. Also, check that the
correct wiring sequences are maintained at all cable splices, junctions and connectors.
Operational Problems
Symptom: Video from a specific camera cannot be displayed on a specific monitor.
1. If the camera cannot be displayed on any monitor, check the Operator Registration table and make sure that the oper-
ator is authorized access to the camera in question.
2. If a monitor cannot display any camera selected, check the Controller Table and make sure that controller can control
the output of the monitor.
3. Check if the monitor has a Priority Lock set by another operator.
4. If the camera can be displayed on another monitor there may be a problem with the Video Output Board, call qualified
service personnel.
Symptom: No Pan/Tilt/Zoom control of a camera.
1. If the prompt field "PROHIBITED" appears on the LCD display of the System Controller this indicates that the operator
is not authorized access to the Pan/Tilt/Zoom functions for that camera. If needed, change the Operator Registration
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table programming for that operator.
Symptom: Can't run a Program Sequence.
1. Check that the level of the operator allows access to running a Program Sequence.
2. Make sure that a Program Sequence has been programmed to run on that monitor.
Symptom: Camera does not reach the designated preset position and the preset number is not displayed on the
monitor, even though the preset position setting is specified in the Tour or Group Sequence programming.
1. The programmed Dwell Time in the Tour or Group Sequence is not sufficiently long enough to allow the preset position
to be reached. Increase the Dwell Time.
Symptom: The Sequences (Program, Tour, Group) will not run at all or will not run properly, with respect to the
Dwell Time set, on a specific monitor.
1. Check in the External Timing Select Table if the monitor has EXT TIMING ON selected. If so, the dwell time of the moni-
tor is synchronized with time lapse mode set in the associated Time Lapse VTR.
Symptom: The Preset Test stops after one minute with the WV-CS500 Combination Camera
1. Make sure that the Control Site Mode Selection Switch (SW2) is set to the Multi-Site Mode On position.
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