Lexmark CX532 User Manual page 256

Troubleshoot a problem
Mottled print and dots
Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings >
Troubleshooting > Print Quality Test Pages.
Action
Step 1
Check the printer for leaked toner contamination.
Is the printer free of leaked toner?
Step 2
a
From the home screen, touch Settings > Paper > Tray
Configuration > Paper Size/Type.
b
Check if the paper size and paper type settings match the
paper loaded.
Note: Make sure that the paper does not have texture or
rough finishes.
Do the settings match?
Step 3
a
Depending on your operating system, specify the paper size
and paper type from the Printing Preferences or Print dialog.
Notes:
•
Make sure that the settings match the paper loaded in
the tray.
•
You can also change the settings on the printer control
panel. From the home screen, touch Settings > Paper >
Tray Configuration > Paper Size/Type.
b
Print the document.
Is the print mottled?
Step 4
a
Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b
Print the document.
Is the print mottled?
Yes No
Go to step 2. Contact
support.
Go to step 4. Go to step 3.
Go to step 4. The problem is
solved.
Go to step 5. The problem is
solved.
256
customer