Lexmark MS531 User Manual page 131

Troubleshoot a problem
Action
Step 3
Check the status of the toner cartridge, and replace if necessary.
a
From the home screen, touch Status/Supplies > Supplies.
b
Print the document.
Is the printer printing blank or white pages?
Dark print
Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings >
Troubleshooting > Print Quality Test Pages.
Action
Step 1
a
Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b
Print the document.
Is the print dark?
Step 2
a
Turn off the printer, wait for about 10 seconds, and then turn on
the printer.
b
Reduce toner darkness.
From the home screen, touch Settings > Print > Quality > Toner
Darkness.
c
Print the document.
Is the print dark?
Yes No
Contact customer The problem is
support. solved.
Yes No
Go to step 2. The problem is
solved.
Go to step 3. The problem is
solved.
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