Contents Contents Safety information..................5 Conventions................................5 Product statements............................. 5 Learn about the printer................8 Finding information about the printer......................8 Finding the printer serial number........................9 Printer configurations............................10 Using the control panel............................11 Understanding the status of the indicator light..................12 Selecting paper..............................12 Set up, install, and configure..............
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Contents Printing confidential and other held jobs....................56 Printing a font sample list..........................57 Placing separator sheets between copies....................57 Canceling a print job............................57 Adjusting toner darkness..........................57 Use printer menus..................58 Menu map................................58 Device.................................. 59 Print..................................71 Paper..................................79 USB Drive................................80 Network/Ports..............................
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Enabling the USB port............................ 157 Clearing jams..............................157 Network connection problems........................166 Hardware options problems......................... 169 Issues with supplies............................170 Paper feed problems............................171 Contacting customer support........................174 Recycle and dispose................. 175 Recycling Lexmark products......................... 175 Recycling Lexmark packaging........................175 Notices......................176 Index......................190...
CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer may be used with this product. The use of non-Lexmark surge protection devices may result in a risk of fire, property damage, or poor printer performance.
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CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see www.lexmark.com/multifunctionprinters. CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
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Safety information CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those specified in the User’s Guide may result in hazardous radiation exposure. CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a danger of explosion if a lithium battery is incorrectly replaced.
Find it here Initial setup instructions See the setup documentation that came with the printer. • Go to www.lexmark.com/downloads, search for Printer software your printer model, and then in the Type menu, • Print or fax driver select the driver, firmware, or utility that you need.
In other countries and regions—See the printed warranty that came with the printer. Product Information Guide—See the documentation that came with the printer or go to https://support.lexmark.com. Information on Lexmark digital passport Go to https://csr.lexmark.com/digital- passport.php. Finding the printer serial number Open door A.
CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see www.lexmark.com/multifunctionprinters. CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Learn about the printer Using the control panel Lexmark MS531, Lexmark MS631, and Lexmark MS639 Control panel part Function Power button • Turn on or turn off the printer. Note: To turn off the printer, press and hold the power button for five seconds.
Learn about the printer Control panel part Function Power button • Turn on or turn off the printer. Note: To turn off the printer, press and hold the power button for five seconds. • Set the printer to Sleep mode. •...
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Learn about the printer Weight Trays can feed paper of varying weights. Paper lighter than 60 g/m (16 lb) may not be stiff enough to feed properly, and may cause jams. For more information, see the “Supported paper weights” topic. Curl Curl is the tendency for paper to curl at its edges.
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Learn about the printer • Rough‑edged, rough or heavily textured surface papers, or curled papers. • Recycled papers that fail EN12281:2002 (European). • Paper weighing less than 60 g/m (16 lb). • Multiple‑part forms or documents. Storing paper Use these paper storage guidelines to help avoid jams and uneven print quality: •...
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Learn about the printer Supported paper sizes Paper size Standard 250‑ or Optional 250‑ or Multipurpose feeder Two‑sided 550‑sheet tray 550‑sheet tray printing 210 x 297 mm (8.27 x 11.7 in.) A5 Portrait (SEF) 148 x 210 mm (5.83 x 8.27 in.) A5 Landscape (LEF) 210 x 148 mm (8.27 x 5.83 in.)
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Learn about the printer Paper size Standard 250‑ or Optional 250‑ or Multipurpose feeder Two‑sided 550‑sheet tray 550‑sheet tray printing Legal 215.9 x 355.6 mm (8.5 x 14 in.) Folio 215.9 x 330.2 mm (8.5 x 13 in.) Universal 105 x 148 mm to 215.9 x 359.92 mm (4.13 x 5.83 in.
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Learn about the printer Paper size Standard 250‑ or Optional 250‑ or Multipurpose feeder Two‑sided 550‑sheet tray 550‑sheet tray printing B5 Envelope 176 x 250 mm (6.93 x 9.84 in.) Other Envelope 76.2 x 127 mm to 215.9 x 359.92 mm (3 x 5.83 in.
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Learn about the printer Paper type Standard 250‑ or Optional 250‑ or Multipurpose feeder Two‑sided printing 550‑sheet tray 550‑sheet tray Rough envelope * One‑sided paper labels are supported for occasional use of less than 20 pages per month. Vinyl, pharmacy, or two‑sided labels are not supported.
Set up, install, and configure Set up, install, and configure Selecting a location for the printer • Leave enough room to open trays, covers, and doors and to install hardware options. • Set up the printer near an electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Set up, install, and configure Left side 110 mm (4.33 in.) Attaching cables CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
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Set up, install, and configure Icon Function Stop or Cancel button Stop the current printer task. Status/Supplies • Show a warning or error message whenever the printer requires intervention to continue processing. • View more information on the printer warning or message and how to clear it. Note: You can also access this setting by touching the top section of the home screen.
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Set up, install, and configure • To restore the name of an app, select the app name, click Edit, and then select Restore app label. • To add a space between apps, click , select BLANK SPACE, and then click Add. •...
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Set up, install, and configure Using Customer Support Notes: • This application is supported only in some printer models. For more information, see “Supported applications” on page • For information on how to configure the application settings, see the Customer Support Administrator’s Guide.
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Set up, install, and configure Select an Address protocol type, and then do one of the following: • For HTTP and HTTPS, type the URL that you want to bookmark. • For HTTPS, make sure to use the host name instead of the IP address. For example, type myWebsite.com/sample.pdf instead of typing 123.123.123.123/sample.pdf.
Set up, install, and configure Setting up and using the accessibility features Activating Voice Guidance From the home screen In one motion and using one finger, slowly swipe left then up on the display until you hear a voice message. Note: For printer models without built-in speakers, use headphones to hear the message.
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Set up, install, and configure Gesture Function Swipe left then up using one finger Launch Accessibility mode. Use the same gesture to exit Accessibility mode. Note: This gesture is also applicable when the printer is in normal mode. Double‑tap using one finger Select an option or item on the screen.
Set up, install, and configure For more information on navigating a magnified screen, see “Navigating the screen using gestures” on page Adjusting the Voice Guidance speech rate From the home screen, touch Settings > Device > Accessibility > Speech Rate. Select the speech rate.
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Set up, install, and configure Configuring Universal paper settings From the home screen, touch Settings > Paper > Media Configuration > Universal Setup. Configure the settings. Loading trays CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed.
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Set up, install, and configure Load the paper stack with the printable side facedown, and then make sure that the guides fit snugly against the paper. Notes: • Load letterhead facedown with the header toward the front of the tray for one‑sided printing. •...
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Set up, install, and configure Flex, fan, and align the paper edges before loading. Load paper with the printable side faceup. Notes: • Load letterhead faceup with the header toward the rear of the printer for one‑sided printing. • Load letterhead facedown with the header toward the front of the printer for two‑sided printing. •...
Obtain a copy of the software installer package. • From the software CD that came with your printer. • Go to www.lexmark.com/downloads. Run the installer, and then follow the instructions on the computer screen. Adding printers to a computer Before you begin, do one of the following: •...
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• To use the Macintosh print driver, select either AirPrint or Secure AirPrint. • If you want custom printing features, then select the Lexmark print driver. To install the driver, see “Installing the printer software” on page Add the printer.
Set up, install, and configure • If you are using a proxy server, then temporarily disable it to load the web page correctly. From the Embedded Web Server, click Export Configuration or Import Configuration. Follow the instructions on the screen. If the printer supports applications, then do the following: Click Apps >...
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Set up, install, and configure • Internal solutions port – RS-232C Serial Interface Card – Parallel 1284-B Interface Card – MarkNet N8230 Fiber Ethernet Note: An intelligent storage drive or a hard disk is required to activate Forms Merge and some IPDS features. Installing optional trays CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn...
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Set up, install, and configure Installing the intelligent storage drive CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
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Set up, install, and configure Locate the ISD connector. Insert the ISD to its connector.
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Set up, install, and configure Close the controller board access cover, and then install the screw. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
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Set up, install, and configure Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board components or connectors. Unpack the hard disk. Attach the hard disk to the controller board, and then install the screws. Warning—Potential Damage: Do not touch or press the center of the hard disk.
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Set up, install, and configure Attach the hard disk interface cable to the controller board.
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Set up, install, and configure Close the controller board access cover, and then install the screw. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
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Set up, install, and configure Unpack the internal solutions port (ISP) kit. • RS-232C Serial Interface Card • Parallel 1284-B Interface Card • MarkNet N8230 Fiber Ethernet ISP extended cable Mounting bracket Thumbscrews Housing Remove the preinstalled interface cable from the ISP.
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Set up, install, and configure Install the ISP into its housing. Secure the ISP in place, and then attach the ISP extended cable. Using a flat‑head screwdriver, remove the controller board access cover.
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Set up, install, and configure Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board electronic components or connectors. Attach the ISP kit to the printer. If a hard disk is installed, then disconnect the hard disk interface cable before installing the ISP.
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Set up, install, and configure Disconnect the hard disk interface cable from the controller board. Connect the hard disk interface cable to the ISP. Connect the ISP extended cable to the ISP connector.
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Set up, install, and configure Close the ISP kit, and then install the screw. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Note: For Wi‑Fi‑network‑ready printer models, a prompt for Wi‑Fi network setup appears during initial setup. Using Lexmark Mobile Assistant Depending on your mobile device, download the Lexmark Mobile Assistant application from either the Google Play store or App Store online store.
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Set up, install, and configure Select a Wi-Fi network, and then type the network password. Tap Done. Connecting the printer to a wireless network using Wi‑Fi Protected Setup (WPS) Before you begin, make sure that: • The access point (wireless router) is WPS‑certified or WPS‑compatible. For more information, see the documentation that came with your access point.
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Set up, install, and configure • Wi‑Fi Direct Password—Assigns the password for negotiating the wireless security when using the peer‑to-peer connection. • Show Password on Setup Page—Shows the password on the Network Setup Page. • Auto-Accept Push Button Requests—Lets the printer accept connection requests automatically. Note: Accepting push‑button requests automatically is not secured.
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Set up, install, and configure From the printer display, take note of the eight-digit PIN of the printer. Enter the PIN on the computer. Note: If the print driver is not already installed, then Windows downloads the appropriate driver. For Macintosh users Click the wireless icon, and then select the printer Wi‑Fi Direct name.
Secure the printer Secure the printer Locating the security slot The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Erasing printer memory To erase volatile memory or buffered data in your printer, turn off the printer.
Secure the printer Restoring factory default settings From the home screen, touch Settings > Device > Restore Factory Defaults. Touch Restore Settings > select the settings that you want to restore > RESTORE. Start the operation. Statement of Volatility Type of memory Description Volatile memory The printer uses standard random access memory (RAM)
Notes: • Make sure that you download the Lexmark Print application from the Google Play store and enable it in the mobile device. • Make sure that the printer and the mobile device are connected to the same network.
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Print Printing from a mobile device using Mopria Print Service ® Mopria Print Service is a mobile printing solution for mobile devices running on Android version 5.0 or later. It allows you to print directly to any Mopria‑certified printer. Note: Make sure that you download the Mopria Print Service application from the Google Play store and enable it in the mobile device.
Print Printing from a flash drive Insert the flash drive. Notes: • If you insert the flash drive when an error message appears, then the printer ignores the flash drive. If you insert the flash drive while the printer is processing other print jobs, then Busy appears on the •...
Print Supported flash drives and file types Flash drives • Flash drives that support USB 2.0 or lower. • Flash drives that support a New Technology File System (NFTS) or the File Allocation Table (FAT32) file system. File types Documents Images •...
Print Setting Description Max Invalid PIN Set the limit for entering an invalid PIN. Note: When the limit is reached, the print jobs for that user name are deleted. Confidential Job Set an individual expiration time for each held job before it is automatically deleted from Expiration the printer memory, hard disk, or intelligent storage drive.
Print Click Print. From the printer home screen, release the print job. Touch Held jobs > select your computer name > Confidential > enter the PIN > select the print job > Print. Using the print driver With a document open, choose File > Print. Select a printer, and then from the drop-down menu following the Orientation menu, choose Print and Hold.
Use printer menus Forms Merge Forms Merge Available only in some printer models. Appears only in the Embedded Web Server. In some printer models, this menu appears as Visible Home Screen Icons. Appears only when a hard disk or an intelligent storage drive is installed. Device Preferences Menu item...
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Use printer menus Menu item Description Date and Time Configure the printer date and time and network time protocol. Configure Notes: Current Date and Time • MM‑DD‑YYYY is the U.S. factory default setting. DD-MM- Manually Set Date and Time YYYY is the international factory default setting. Date Format (MM‑DD‑YYYY*) •...
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Use printer menus Eco-Mode Menu item Description Print Specify whether to print on one side or two sides of the paper. Sides 1‑Sided* 2‑Sided Print Print multiple page images on one side of a sheet of paper. Pages per Side Off* 2 pages per side 3 pages per side...
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Use printer menus Notifications Menu item Description Alarm Control Set the number of times that the alarm sounds when the printer requires user intervention. Single* Note: This menu item is available only in some printer models. Continuous Supplies Show the estimated status of the supplies. Show Supply Estimates Show estimates* Do not show estimates...
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Use printer menus Menu item Description E‑mail Alerts Setup Send an e‑mail using an encrypted link. E‑mail Setup Use SSL/TLS (Disabled*) E‑mail Alerts Setup Require a trusted certificate when accessing the SMTP server. E‑mail Setup Require Trusted Certificate (On*) E‑mail Alerts Setup Set the authentication type for the SMTP server.
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Use printer menus Menu item Description Error Prevention Let the printer continue processing or printing a job automatically after clearing certain attendance conditions. Auto Continue Note: Auto Continue Time is available only in some printer models. On* (5 seconds) Auto Continue Time (5*) Error Prevention Set the printer to restart when an error occurs.
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Use printer menus Power Management Menu item Description Sleep Mode Profile Set the printer to stay awake or enter Sleep mode after printing. Print from Sleep Mode Stay awake after printing Enter Sleep Mode after printing* Sleep Mode Profile Wake the printer from Deep Sleep mode by touching the printer display.
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Anonymous Data Collection Menu item Description Anonymous Data Collection Send printer usage and performance information to Lexmark. Device Usage and Performance Note: Anonymous Data Send Time appears only when you set Information Anonymous Data Collection to Device Usage and Performance None* Information.
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Use printer menus Menu item Description Speech Rate Set the Voice Guidance speech rate. Very Slow Note: This menu item appears only when a headphone or a speaker is Slow attached to the printer. Normal* Fast Faster Very Fast Rapid Very Rapid Fastest Note: An asterisk (*) next to a value indicates the factory default setting.
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Use printer menus Menu item Description Tray Configuration Display a message that lets the user change the paper size and paper type settings after inserting the tray. Show Tray Insert Message Only for unknown sizes* Always Tray Configuration Determine the default loading orientation for the A5 size paper in all paper sources.
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Use printer menus Menu item Description Printer Emulations Set the printer to recognize and use the PS data stream. PS Emulation Printer Emulations Activate Forms Merge to store the forms into the hard disk or intelligent storage drive (ISD). Enable Formsmerge Off* Note: A hard disk or an ISD must be installed.
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Show existing error messages on the display after the printer remains inactive on the home screen for a length of time. Automatically Display Error Screens App Configuration Enable Lexmark Embedded Solutions (LES) applications. LES Applications Note: This menu item is available only in some printer models.
Show the serial number of the printer. Export Configuration File to Export the configuration file to a flash drive. Export Compressed Logs to Export the compressed log files to a flash drive. Send Logs Send printer log information to Lexmark. Print Layout Menu item Description Sides Specify whether to print on one side or both sides of the paper.
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Use printer menus Menu item Description Separator Sheet Source Specify the paper source for the separator sheet. Tray [x] (1*) Multipurpose Feeder Pages per Side Print multiple page images on one side of a sheet of paper. Off* 2 pages per side 3 pages per side 4 pages per side 6 pages per side...
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Use printer menus Menu item Description Job Hold Timeout Set the time in seconds that the printer waits for user intervention before it holds jobs that require unavailable resources. 0–255 (30*) Note: This menu item appears only when a hard disk or an ISD is installed.
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Use printer menus Menu item Description Halftone Enhance the printed output to have smoother lines with sharper edges. Normal* Detail Brightness Adjust the printed output either by lightening or darkening it. ‑6 to 6 (0*) Contrast Adjust the contrast of printed objects. 0 to 5 (0*) Gray Correction Enable the gray correction algorithm of the printer on printed images in mid‑gray...
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Use printer menus Menu item Description Log Action at Near Full Specify how the printer responds when the hard disk or ISD is nearly full. None* Note: The value defined in Log Near Full Level determines when this action E‑mail Current Log is triggered.
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Use printer menus PostScript Menu item Description Print PS Error Print a page that describes the PostScript® error. Off* Note: When an error occurs, processing of the job stops, the printer prints an error message, and the rest of the print job is flushed. Minimum Line Width Set the minimum stroke width.
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Use printer menus Menu item Description Pitch Specify the pitch for fixed or monospaced fonts. 0.08–100.00 (10.00*) Note: Pitch refers to the number of fixed‑space characters in a horizontal inch of type. Orientation Specify the orientation of text and graphics on the page. Portrait* Landscape Reverse Portrait...
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Use printer menus Menu item Description Tray Renumber Restore the tray renumber values to their factory defaults. Restore Defaults Print Timeout Set the printer to end a print job after it has been idle for the specified amount of time. On* (90 seconds) Note: Print Timeout Time appears only when Print Timeout is enabled.
Use printer menus Paper Tray Configuration Menu item Description Default Source Set the paper source for all print jobs. Tray [x] (1*) Multipurpose Feeder Manual Paper Manual Envelope Paper Size/Type Specify the paper size or paper type loaded in each paper source. Tray [x] Multipurpose Feeder Manual Paper...
Use printer menus Menu item Description Portrait Height Set the portrait height of the universal paper. 3.00–14.17 inches (14*) 76–360 mm (356*) Feed Direction Set the printer to pick paper from the short edge or long edge direction. Short Edge* Long Edge Note: Long Edge appears only when the longest edge is shorter than the maximum width supported.
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Use printer menus Menu item Description Collate Keep the pages of a print job stacked in sequence, particularly when printing multiple copies of the job. Off [1,1,1,2,2,2] On [1,2,1,2,1,2]* Sides Specify whether to print on one side or both sides of the paper. 1‑Sided* 2‑Sided Flip Style...
Note: An asterisk (*) next to a value indicates the factory default setting. Wireless Note: This menu is available only in printers connected to a Wi‑Fi network or printers that have a wireless network adapter. Menu item Description Setup Using Mobile App Configure the Wi‑Fi connection using Lexmark Mobile Assistant.
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Use printer menus Menu item Description Setup On Printer Panel Configure the Wi‑Fi connection using the control panel. Choose Network Note: This menu item appears as Wireless Connection Setup in the Add Wi‑Fi Network Embedded Web Server. Network Name Network Mode Infrastructure Wireless Security Mode Disabled*...
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Use printer menus Menu item Description IPv4 Enable and configure IPv4 settings in the printer. Enable DHCP Set Static IP Address IP Address Netmask Gateway IPv6 Enable and configure IPv6 settings in the printer. Enable IPv6 Enable DHCPv6 Off* Stateless Address Autoconfiguration DNS Server Address Manually Assigned IPv6 Address Manually Assigned IPv6 Router...
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Use printer menus Menu item Description Mac Binary PS Set the printer to process Macintosh binary PostScript print jobs. Auto* Notes: • On processes raw binary PostScript print jobs. • Off filters print jobs using the standard protocol. Wi‑Fi Direct Note: This menu is available only in printers connected to a Wi‑Fi network or printers that have a wireless network adapter.
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Use printer menus Menu item Description Enable iBeacon Enable the iBeacon feature. Off* Bonjour Name Identify printer designation and location. Organization Name Organizational Unit Printer Location Printer's Latitude Printer's Longitude Printer's Altitude More Options Note: An asterisk (*) next to a value indicates the factory default setting. Mobile Services Management Menu item Description...
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Use printer menus Menu item Description IPv6 Configure the IPv6 settings. Enable IPv6 (On*) Enable DHCPv6 (Off*) Stateless Address Autoconfiguration (On*) DNS Server Address Manually Assigned IPv6 Address Manually Assigned IPv6 Router Address Prefix (64*) All IPv6 Addresses All IPv6 Router Addresses Network Address Specify the network address.
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Use printer menus Menu item Description Set Hostname Set the current TCP/IP host name. Domain Name Set the domain name. Allow DHCP/BOOTP to update Allow the DHCP and BOOTP clients to update the NTP settings of the printer. NTP server Zero Configuration Name Specify a service name for the zero configuration network.
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Use printer menus Menu item Description Restricted Server List Options Specify the access option for IP addresses that are not in the list. Block All Ports* Note: This menu item is available only in some printer models. Block Printing Only Block Printing and HTTP Only Specify a maximum transmission unit (MTU) parameter for the TCP connections.
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Use printer menus Menu item Description SNMP Version 3 Configure SNMP version 3 to install and update the printer security. Enabled Context Name Set Read/Write Credentials User Name Authentication Password Privacy Password Set Read‑only Credentials User Name Authentication Password Privacy Password Authentication Hash SHA1* Minimum Authentication Level...
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Use printer menus Menu item Description Proposed Encryption Method Set the encryption method. 3DES Note: This menu item appears only when Base Configuration is set AES* to Compatibility. Proposed Authentication Method Set the authentication method. SHA1 Note: This menu item appears only when Base Configuration is set SHA256* to Compatibility.
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Use printer menus Menu item Description 802.1x Authentication Configure the settings for authenticating the 802.1x connection. Device Login Name Device Login Password Validate Serve Certificate (On*) Enable Event Logging (Off*) 802.1x Device Certificate Authentication Mechanisms Configure the allowed authentication mechanisms for the 802.1x EAP ‑...
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Use printer menus HTTP/FTP Settings Menu item Description Proxy Configure the HTTP and FTP server settings. HTPP Proxy IP Address HTTP Default IP Port FTP Proxy IP Address FTP Default IP Port Authentication User Name Password Local Domains Other Settings Access the Embedded Web Server to monitor and manage the printer.
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Use printer menus Menu item Description PCL SmartSwitch Set the printer to switch to PCL emulation when a print job received through a USB port requires it, regardless of the default printer language. Note: When this setting is disabled, the printer does not examine incoming data and uses the default printer language specified in the Setup menu.
Use printer menus Security Login Methods Manage Permissions Menu item Description Function Access Control access to the printer functions. Modify Address Book Manage Shortcuts Create Profiles Manage Bookmarks Flash Drive Print Held Jobs Access Use Profiles Cancel Jobs at the Device Change Language Internet Printing Protocol (IPP) B/W Print...
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Use printer menus Local Accounts Menu item Description Manage Groups/Permissions Control group or user access to the printer functions, applications, and security settings. Add Group Import Access Controls Function Access Administrative Menus Device Management Apps All Users Import Access Controls Function Access Administrative Menus Device Management...
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Use printer menus Security Audit Log Menu item Description Enable Audit Record the events in the secure audit log and remote syslog. Off* Enable Remote Syslog Send audit logs to a remote server. Off* Remote Syslog Server Specify the remote syslog server. Remote Syslog Port Specify the remote syslog port.
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Use printer menus Menu item Description Severity of Events to Log Specify the priority level cutoff for logging messages and events. 0 ‑ Emergency 1 ‑ Alert 2 ‑ Critical 3 ‑ Error 4 ‑ Warning* 5 ‑ Notice 6 ‑ Informational 7 ‑...
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Use printer menus Menu item Description Digitally Sign Exports Add a digital signature to each exported log file. Off* Clear Log Delete all audit logs. Export Log Export a security log to a flash drive. Syslog (RFC 5424) Syslog (RFC 3164) Note: An asterisk (*) next to a value indicates the factory default setting.
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Use printer menus Confidential Print Setup Menu item Description Max Invalid PIN Set the limit for entering an invalid PIN. 2–10 Note: When the limit is reached, the print jobs for that user name are deleted. Confidential Job Expiration Set an individual expiration time for each held job before it is automatically deleted from the hard disk or intelligent storage drive.
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Use printer menus Menu item Description Hard Disk Show the encryption status of the hard disk or intelligent storage drive. Intelligent Storage Drive Erase Temporary Data Files Menu item Description Stored in onboard memory Delete all files stored on the printer memory. Off* Note: An asterisk (*) next to a value indicates the factory default setting.
Use printer menus Menu item Description Security Reset Jumper Specify user access to the printer. Enable “Guest” access* Notes: No Effect • Enable "Guest" access allows for device recovery if the admin password is lost. If this issue occurs, then contact customer support. •...
Specify the organization‑specific client secret. Cloud Services Enrollment Menu item Description View More Information View additional information on the usage of Lexmark Cloud Services. Enable communication with Lexmark Cloud Enable the printer to communicate with Lexmark Cloud Services. Services Off*...
Use printer menus Print Menu item Description Print Fonts Print samples and information about the fonts that are available in each printer language. PCL Fonts PS Fonts Print Demo Print a page that shows the printer capabilities and supported solutions. Demo Page Print Directory Print the resources that are stored in the flash drive, hard disk, or intelligent...
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Use printer menus Menu item Description Print Port and Filter Settings Enable Forms Merge to process all data that are sent to the network port. Network Port Print Port and Filter Settings Specify the network filter for all data sent to the printer. Network Filter Disabled* NULL...
Maintain the printer Maintain the printer Checking the status of parts and supplies From the home screen, touch Status/Supplies. Select the parts or supplies that you want to check. Note: You can also access this setting by touching the top section of the home screen. Configuring supply notifications Open a web browser, and then type the printer IP address in the address field.
Using genuine Lexmark parts and supplies Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. It can also affect warranty coverage.
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66S5H00 Program toner cartridge Lexmark MS532 Regular toner cartridge Item Worldwide High yield regular toner cartridge 66S0HA0 Lexmark MS631, MS632 Return Program toner cartridges Item United States European Rest of Asia Latin America Rest of Europe, and Canada Economic Area, Pacific...
Maintain the printer Item Part Number Regular imaging unit 66S0ZA0 Return Program imaging unit 66S0Z00 Replacing parts and supplies Replacing the toner cartridge Open door A. Remove the used toner cartridge. Unpack the new toner cartridge.
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Maintain the printer Shake the toner cartridge to redistribute the toner. Insert the new toner cartridge. Close door A. Replacing the imaging unit Open door A.
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Maintain the printer Remove the toner cartridge. Remove the used imaging unit. Unpack the new imaging unit. Shake the imaging unit to redistribute the toner. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
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Maintain the printer Insert the new imaging unit.
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Maintain the printer Insert the toner cartridge. Close door A. Replacing MarkNet N8450 Wireless Print Server CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
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Maintain the printer Remove the wireless print server cover.
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Maintain the printer Remove the used wireless print server. Unpack the new wireless print server. Insert the new wireless print server until it clicks into place.
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Maintain the printer Attach the wireless print server cover, and then install the screw. Close the controller board access cover, and then install the screw.
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Maintain the printer Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
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Maintain the printer Remove the used pick tires. Unpack the new pick tires. Insert the new pick tires.
Maintain the printer Insert the tray. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Maintain the printer Cleaning the touch screen CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding. Turn off the printer, and then unplug the power cord from the electrical outlet.
• Make sure that there is adequate clearance around the printer. Note: Damage to the printer caused by improper moving is not covered by the printer warranty. Shipping the printer For shipping instructions, go to https://support.lexmark.com or contact customer support.
Troubleshoot a problem Troubleshoot a problem Print quality problems Find the image that resembles the print quality problem you are having, and then click the link below it to read problem-solving steps. “Blank or white pages” on “Dark print” on page 131 “Fine lines are not printed “Folded or wrinkled paper”...
Troubleshoot a problem “Solid black pages” on “Text or images cut off” on “Toner easily rubs off” on “Vertical dark bands” on page 142 page 143 page 144 page 147 “Vertical dark lines or “Vertical dark streaks with “Vertical light bands” on “Vertical white lines”...
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Troubleshoot a problem Error codes Error message Solution Change <source/> to <type/> 12.11, 12.21, 12.31, 12.41 Open the indicated tray, remove <size/>. paper, and then load the correct paper type and size. For more Change <source/> to <type/> 12.12, 12.22, 12.32, 12.42 information, see “Loading trays”...
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Insert the toner cartridge. Close door A. 32.40z Replace unsupported cartridge. “Replacing the toner cartridge” on page 110. 33.40 Non-Lexmark cartridge, see User's “Non‑Lexmark supply” on Guide. page 170. 37.1 Insufficient memory to collate job. Try one or more of the following: •...
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Troubleshoot a problem Error codes Error message Solution 39.1 Complex page, some data may not Try one or more of the following: have printed. • Touch Continue to clear the message and continue printing. • Cancel the current print job. •...
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Troubleshoot a problem Error codes Error message Solution Incompatible tray [x]. Turn off the printer, and then unplug the power cord from the electrical outlet. Remove the indicated tray. Connect the power cord to the electrical outlet, and then turn on the printer.
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Troubleshoot a problem Error codes Error message Solution 84.31, 84.32, 84.33 Replace imaging unit, recommended “Replacing the imaging unit” on life exceeded. page 111. 84.41, 84.42, 84.43 Replace imaging unit to resume printing. 88.00, 88.08, 88.09 Cartridge nearly low. Touch Continue to clear the message.
Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the printer printing blank or white pages? Step 2 Go to step 3.
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Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the print dark? Step 2 Go to step 3.
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Troubleshoot a problem Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. •...
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Action Step 1 The problem is Go to step 2. solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Are fine lines printed correctly?
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Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the paper folded or wrinkled? Step 2 Go to step 3.
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Does gray background appear on prints? Step 2 Go to step 3. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document.
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Troubleshoot a problem Action Step 5 Go to step 6. The problem is solved. Update the printer firmware. For more information, see “Updating firmware” on page Print the document. Does gray background appear on prints? Step 6 Contact customer The problem is support.
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Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the print light? Step 2 Go to step 3.
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Troubleshoot a problem Action Step 4 Go to step 5. The problem is solved. Depending on your operating system, specify the print resolution from the Printing Preferences or Print dialog. Set the resolution to 600 dpi. Print the document. Is the print light? Step 5 Go to step 6.
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Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the print mottled? Step 2 Go to step 4.
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Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the paper curled? Step 2 Go to step 3.
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Troubleshoot a problem Action Step 5 Go to step 6. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Print the document.
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Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If ther cartridge is not supported, then install a supported one. Print the document. Is the printer printing solid black pages? Step 2 Go to step 3.
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Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Are text or images cut off? Step 2 Go to step 3.
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Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Does toner easily rub off?
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Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Do horizontal light bands appear on prints? Step 2 Go to step 3.
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Troubleshoot a problem Action Contact customer The problem is Check if the printer is using a genuine and supported Lexmark support. solved. toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Do vertical light bands appear on prints? Vertical white lines Note: Before solving the problem, print the Print Quality Test Pages.
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Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Do vertical dark bands appear on prints? Step 2 Go to step 3.
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Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Do vertical dark lines or streaks appear on prints?
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Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Do vertical dark streaks with missing images appear on prints?
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Troubleshoot a problem Action Step 2 Contact customer The problem is support. solved. Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit.
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Troubleshoot a problem Print jobs do not print Action Step 1 The problem is Go to step 2. solved. From the document you are trying to print, open the Print dialog, and then check if you have selected the correct printer. Print the document.
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Troubleshoot a problem Confidential and other held documents do not print Action Step 1 The problem is Go to step 2. solved. From the control panel, check if the documents appear in the Held Jobs list. Note: If the documents are not listed, then print the documents using the Print and Hold options.
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Troubleshoot a problem Job prints from the wrong tray or on the wrong paper Action Step 1 Go to step 2. Load the correct paper size and paper Check if you are printing on the correct paper. type. Print the document. Is the document printed on the correct paper? Step 2 The problem is...
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Troubleshoot a problem Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the print resolution from the Printing Preferences or Print dialog. Set the resolution to 600 dpi. Print the document. Is the printer printing slow? Step 4 Go to step 5.
Troubleshoot a problem Action Step 8 Contact customer The problem is support. solved. Make sure that the printer is not overheating. Notes: • Allow the printer to cool down after a long print job. • Observe the recommended ambient temperature for the printer.
Troubleshoot a problem Action Step 6 The problem is Go to step 7. solved. Turn off the printer, install the hardware options, and then turn on the printer. For more information, see the documentation that came with the option. Is the printer responding? Step 7 The problem is Go to step 8.
Troubleshoot a problem Action Step 5 Go to step 7. Go to step 6. Check if the flash drive is supported. For more information, see “Supported flash drives and file types” on page Is the flash drive supported? Step 6 The problem is Go to step 7.
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Troubleshoot a problem • Do not slide paper into the tray. Load paper as shown in the illustration. • Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes. • Push the tray firmly into the printer after loading paper. Use recommended paper •...
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Troubleshoot a problem Jam locations Multipurpose feeder Trays Door A Duplex unit Door B...
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Troubleshoot a problem Paper jam in door A Open door A. Remove the toner cartridge. Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum.
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Troubleshoot a problem Remove the jammed paper. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Note: Make sure that all paper fragments are removed. Insert the imaging unit.
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Troubleshoot a problem Insert the toner cartridge. Note: Use the arrows inside the printer as guides. Close door A. Paper jam in door B Open door B. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
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Troubleshoot a problem Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close door B.
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Troubleshoot a problem Paper jam in the duplex unit Remove the tray. Push the duplex unit latch to open the duplex unit. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
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Troubleshoot a problem Insert the tray. Paper jam in trays Remove the tray. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Troubleshoot a problem Insert the tray. Paper jam in the multipurpose feeder Remove paper from the multipurpose feeder. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Reload paper, and then adjust the paper guide. Network connection problems Cannot open Embedded Web Server Action Step 1...
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Troubleshoot a problem Action Step 3 The problem is Go to step 4. solved. Make sure that you installed a supported browser: • Internet Explorer version 11 or later • Microsoft Edge • Safari version 6 or later • Google Chrome version 32 or later •...
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Troubleshoot a problem Cannot connect the printer to the Wi‑Fi network Action Step 1 The problem is Go to step 2. solved. Make sure that Active Adapter is set to Auto. From the home screen, touch Settings > Network/Ports > Network Overview >...
Troubleshoot a problem Hardware options problems Cannot detect internal option Action Step 1 The problem is Go to step 2. solved. Turn off the printer, wait for about 10 seconds, and then turn on the printer. Does the printer detect the internal option? Step 2 Go to step 4.
The printer has detected a non‑Lexmark supply or part installed in the printer. Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third- party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
Continue. If you do not want to accept these risks, then remove the third-party supply or part from your printer and install a genuine Lexmark supply or part. For more information, see “Using genuine Lexmark parts and supplies”...
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Troubleshoot a problem Collated printing does not work Action Step 1 The problem is Go to step 2. solved. From the home screen, touch Settings > Print > Layout > Collate. Touch On [1,2,1,2,1,2]. Print the document. Is the document collated correctly? Step 2 The problem is Go to step 3.
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Troubleshoot a problem Paper frequently jams Action Step 1 Go to step 2. The problem is solved. Remove the tray. Check if paper is loaded correctly. Notes: • Make sure that the paper guides are positioned correctly. • Make sure that the stack height is below the maximum paper fill indicator.
• Printer model type and serial number Go to http://support.lexmark.com to receive e‑mail or chat support, or browse through the library of manuals, support documentation, drivers, and other downloads. Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries...
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark recycles the box.
For Lexmark technical support, go to http://support.lexmark.com. For information on Lexmark's privacy policy governing the use of this product, go to www.lexmark.com/privacy. For information on supplies and downloads, go to www.lexmark.com.
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Trademarks Lexmark, the Lexmark logo, and MarkNet are trademarks or registered trademarks of Lexmark International, Inc. in the United States and/or other countries.
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The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number.
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Returning Lexmark cartridges for reuse or recycling The Lexmark Cartridge Collection Program allows you to return used cartridges for free to Lexmark for reuse or recycling. One hundred percent of the empty cartridges returned to Lexmark are either reused or demanufactured for recycling.
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Notices Temperature information Operating temperature and relative humidity 10 to 32.2°C (50 to 90°F) and 15 to 80% RH 15.6 to 32.2°C (60 to 90°F) and 8 to 80% RH Maximum wet-bulb temperature : 22.8°C (73°F) Non-condensing environment Printer / cartridge / imaging unit long- 15.6 to 32.2°C (60 to 90°F) and 8 to 80% RH term storage Maximum wet-bulb temperature...
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The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values. Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity.
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Notices Notes on EPEAT-registered imaging equipment products: • Standby power level occurs in Hibernate or Off mode. • The product shall automatically power down to a standby power level of ≤ 1 W. The auto standby function (Hibernate or Off) shall be enabled at product shipment. Off mode If this product has an off mode which still consumes a small amount of power, then to completely stop product power consumption, disconnect the power supply cord from the electrical outlet.
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Member States relating to radio equipment. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The EEA/EU authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
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This product is in conformity with the protection requirements of the Radio Equipment Regulations 2017. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The UK Importer is: Lexmark International Ltd, Highfield House, Foundation Park - 8 Roxborough Way, Maidenhead Berkshire - SL6 3UD, United Kingdom.
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Notices Notice to users in Thailand ประกาศถึ ง ผู ใ ช ใ นประเทศไทย This radiocommunication equipment has the electromagnetic field strength in compliance with the Safety Standard for the Use of Radiocommunication Equipment on Human Health announced by the National Telecommunications Commission.
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Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
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The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The EEA/EU authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
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Notices —Is, during normal use, free from defects in material and workmanship If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replacement (at Lexmark's option). If this product is a feature or option, this statement applies only when that feature or option is used with the product for which it was intended.
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Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tangible personal property for which Lexmark is legally liable.
Index Index clearing jam default speaker volume in door A 160 adjusting 27 activating Voice Guidance 25 in door B 162 defective intelligent storage adding apps to home screen 21 in the duplex unit 164 drive 169 adding contact groups 24 in the multipurpose feeder 166 deleting contact groups 24 adding contacts 24...
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About this Printer 71 intelligent storage drive 33, 51 Accessibility 66 erasing 50 AirPrint 85 installing 35 genuine Lexmark parts and Anonymous Data Collection 66 internal options 33 supplies 108 Certificate Management 99 printer hard disk 37 genuine parts and supplies 108...
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123 erasing 50 configuring 121 tray linking does not work 172 Non‑Lexmark supply 170 preprinted forms unable to read flash drive 156 non‑volatile memory 51 selecting 14 printer Not enough free space in flash...
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152 recycling slow printing 153 envelope seals when Lexmark packaging 175 solid black pages 142 printing 171 recycling Lexmark products 175 spoken passwords jammed pages are not removing paper jam enabling 27 reprinted 173 in door A 160...
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firmware 32 USB port 20 enabling 157 using Customer Support 23 using Display Customization 22 using genuine Lexmark parts and supplies 108 using the control panel 11 using the home screen 20 verify print jobs 55 vertical dark bands on prints 147...