Getting A Royal Mail Refund For Damaged Or Incorrectly Printed Mail - Pitney Bowes SendPro C Auto User Manual

1. Tap Envelope Printing on the Home screen.
2. Tap Postage Balance.
3. Tap Refill Postage.
4. Enter the postage refill amount.
5. Tap back to change the amount shown.
6. Tap Refill Mail Postage.
7. Tap View Receipt to view or print a receipt.
8. Tap Done. Your updated postage balance appears on the Envelope Printing app.
Getting a Royal Mail refund for damaged or incorrectly
printed mail
Once you print an impression, your device deducts the postage amount from the postage funds. This
happens even if the printing is illegible. Therefore, it is important you select the correct value before
printing postage.
For up-to-date refund guidelines, refer to the Royal Mail website.
To request a refund via Royal Mail:
1. Don't post the items.
2. Remove the contents and start again with a new envelope.
3. Send any unused franked envelope (the whole envelope) to:
Royal Mail Franking
Stone Hill Road
Farnworth
Bolton
BL4 9XX
Pitney Bowes User Guide March 2023
5 • Postage Funding
48