Getting A Usps Refund For Damaged Or Incorrectly Printed Mail - Pitney Bowes SendPro C Auto Operator's Manual

Printing on envelopes
5. Enter the ZIP Code, then tap Apply.
6. Tap the Electronic Certified box.
7. Tap the Electronic Return Receipt box.
8. Tap Apply.
9. Enter the barcode number from your USPS PS Form 3800 using the keypad or use the optional
barcode scanner. The barcode number should start with a 94.
10. When prompted to apply the barcode label on the envelope, tap Continue. The barcode
appears in the Class section of the screen.
11. Place the envelope or envelopes on the feed deck. Depending on the SendPro C model you
have, feed the envelopes manually or tap Start to feed the envelopes.
Getting a USPS refund for damaged or incorrectly
printed mail
Once you print an impression, your device deducts the postage amount from the postage funds. This
happens even if the printing is illegible. Therefore, it is important to:
Ensure that the correct value appears before printing postage.
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Ensure that the ink level does not get too low. Recommended: Always have a spare ink
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cartridge available.
For up-to-date refund guidelines, refer to the FAQ page of the USPS website.
Postage device indicia is eligible for a refund if it is complete, legible, valid, unused and printed on un-
mailed envelopes, wrappers, or labels made in accordance with USPS DMM 604.9.3.4. This includes:
Postage printed on the back (versus the front) of a letter
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Only a portion of the postage printed, or postage is not legible
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Too much postage was printed on the item
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Not enough postage was printed on the item
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Incorrect date on the device
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Incorrect information (street name, street number, city, etc.)
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Your refund request must include:
a completed USPS Form 3533
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proof that the person requesting a refund is an authorized user of the device
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unused meter indicia
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Pitney Bowes Operator Guide April 2022 139