HP Fortis 11 inch G9 Q Chromebook Maintenance And Service Manual
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HP Fortis 11 inch G9 Q Chromebook Maintenance And Service Manual

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Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

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Summary of Contents for HP Fortis 11 inch G9 Q Chromebook

  • Page 1 Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
  • Page 2 HP Inc. under license. bound by the terms of the HP End User License To access the latest user guides, go to Chrome OS, Chromebook, Google, and Google Agreement (EULA).
  • Page 3 Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface.

  • Page 4: Table Of Contents

    Grounding the work area ............................18 Recommended materials and equipment.......................18 Cleaning your computer ..............................19 Enabling HP Easy Clean (select products only) .......................19 Removing dirt and debris from your computer.......................19 Cleaning your computer with a disinfectant ......................20 Caring for wood veneer (select products only) .......................21 Packaging and transporting guidelines ..........................21...
  • Page 5 8  Statement of memory volatility ............................51 Current BIOS steps................................51 Nonvolatile memory usage .............................53 Questions and answers ..............................55 Using HP Sure Start (select products only) ........................57 9  Power cord set requirements ..............................58 Requirements for all countries............................58 Requirements for specific countries and regions ......................58 10  Recycling ....................................60...

  • Page 6: 1  Product Description

    Table 1-1 Product components and their descriptions Category Description Product Name HP Fortis 11 inch G9 Q Chromebook™ Processor Qualcomm® SC7180 Snapdragon™ Display 29.5 cm (11.6 in). High Definition (HD) (1366 × 768), white light-emitting diode (WLED), antiglare, 220 nits Ultrawide viewing angle (UWVA), 50% NTSC ●...
  • Page 7 Table 1-1 Product components and their descriptions (continued) Category Description Power requirements Battery 2 cell, 47 Whr Long life Fast charge AC adapter 45 W, USB Type-C, standard, non-power correction factor (nPFC) Power cord C5, 1.0 m (3.3 ft) C5, 1.0 m (3.3 ft), sticker, conventional, straight, HF Security H1 Secure Microcontroller Nano security lock...

  • Page 8: 2  Components

    Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right Use the illustration and table to identify the components on the right side of the computer. Table 2-1 Right-side components and their descriptions Component Description...

  • Page 9: Left

    Left Use the illustration and table to identify the components on the left side of the computer. Table 2-2 Left-side components and their descriptions Component Description USB SuperSpeed port Connects a USB device, provides high-speed data transfer, and (for select products) charges small devices (such as a smartphone) when the computer is on or in Sleep mode.

  • Page 10: Display

    Table 2-2 Left-side components and their descriptions (continued) Component Description AC adapter and battery light White: The AC adapter is connected and the battery is ● fully charged. Amber: The AC adapter is connected and the battery is ● charging. Blinking amber: The battery has an error.

  • Page 11: Keyboard Area

    Table 2-3 Display components and their descriptions (continued) Component Description Camera Allows you to video chat, record video, and record still images. NOTE: Camera functions vary depending on the camera hardware and software installed on your product. Camera privacy cover By default, the camera lens is uncovered, but you can slide the camera privacy cover to block the camera's view.

  • Page 12: Special Keys

    Table 2-4 Touchpad component and description Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Special keys Use the illustration and table to locate the special keys. Table 2-5 Special keys and their descriptions Component Description Activates certain computer functions when pressed in...

  • Page 13: Labels

    Table 2-6 Bottom component and description Components Description Speakers Produce sound. Labels The labels affixed to the computer provide information you might need when you troubleshoot system problems or travel internationally with the computer. Labels might be in paper form or imprinted on the product.
  • Page 14 Table 2-7 Service label components (continued) Component Product ID HP product name Table 2-8 Service label components Component HP product name Product ID Serial number Warranty period Table 2-9 Service label components Component HP product name Warranty period Product ID Serial number Regulatory labels—Provide regulatory information about the computer.

  • Page 15: 3  Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.

  • Page 16: Display Assembly Subcomponents

    Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly NOTE: Display spare parts are available only as subcomponents. For spare part information, see Display assembly subcomponents on page Top cover with keyboard N17121-xxx NOTE: For a detailed list of country codes, see Top cover with keyboard on page...
  • Page 17 Table 3-2 Display component descriptions and part numbers Item Component Spare part number Bezel N19714-001 Camera module (includes bezel adhesives) N20114-001 Display top bracket (includes bezel adhesives) N19715-001 Display panel (includes bezel adhesives) N17118-001 UWVA N17119-001 UWVA, touch-on panel (TOP) N17120-001 Display cable (includes bezel adhesives) Touch models...

  • Page 18: Miscellaneous Parts

    USB-C-to-DisplayPort adapter 831753-001 USB-C-to-USB-A hub 916838-001 USB-C travel hub L72056-001 HP Prelude Pro 15.6-inch backpack M03617-001 HP Prelude Pro 15.6-inch top load case M03618-001 HP USB travel mouse 757770-001 HP Bluetooth travel mouse L62043-001 HP nano lock 918431-001 HP Sure Key cable lock...
  • Page 19 Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Spare part number For use in Europe (bundle) N16170-001 For use in India L19363-001 For use in Israel L19362-001 For use in Italy L19364-001 For use in North America L19367-001 For use in South Africa L19369-001 For use in South Korea...

  • Page 20: 4  Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver ●...

  • Page 21: Electrostatic Discharge Information

    Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, ● avoid touching the connector. Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical drive ●...

  • Page 22: Preventing Electrostatic Damage To Equipment

    Table 4-1 Static electricity occurrence based on activity and humidity Relative humidity Event Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing DIPs (dual in-line packages) from plastic tube 400 V...

  • Page 23: Grounding The Work Area

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. ● Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity: Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 24: Cleaning Your Computer

    Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.

  • Page 25: Cleaning Your Computer With A Disinfectant

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 26: Caring For Wood Veneer (Select Products Only)

    When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. Caring for wood veneer (select products only)
  • Page 27 Search collect Chrome device logs. Technical bulletins To locate technical bulletins: Go to www.hp.com. Place the cursor over Problem solving to display more options. Select Support & Troubleshooting. Type the serial number, product number, or product name to go to the product support page.
  • Page 28 Path to access information Component and diagnosis information, failure To locate diagnosis information and actions: detection, and required action Go to http://www.hp.com/go/techcenter/pcdiags. Select Get Support. Near the bottom of the window, select Notebook PCs, and then select your location. Accessing support information...

  • Page 29: 5  Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Make special note of each screw size and location during removal and replacement.

  • Page 30: Battery

    Remove the two Phillips M2.5 × 7.5 screws (1) from the top corners of the bottom cover. Loosen the two captive Phillips screws (2) from the middle of the bottom cover. Remove the two Phillips M2.0 × 5.0 screws (3) from the bottom corners of the bottom cover. Open the computer (1).
  • Page 31 WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.

  • Page 32: Display Subcomponents (Without Removing The Display)

    Remove the battery (3). When installing a new battery, install one piece of adhesive foil at the arrow (1) on top of each side of the battery (2), and then wrap the foil around the edge and back of both sides of the battery (3). To insert the battery, reverse the removal procedures.
  • Page 33 Table 5-3 Display subcomponent descriptions and part numbers (continued) Description Spare part number Display panel, FHD, 300 nits N13806-001 Display panel, FHD, 300 nits, 144 Hz N13807-001 Display panel, QHD, 300 nits, 165 Hz N13808-001 Top bracket N14108-001 Camera module N14112-001 Before removing the display subcomponents, follow these steps: Prepare the computer for disassembly (see...
  • Page 34 Lift the top panel and rotate it onto the keyboard (2). Peel the tape off the connector on the back of the display panel (1). Rotate the wire retention latch off the connector (2). Pull the cable out of the connector (3). NOTE: To replace the display cable, you have to remove the display assembly from the computer.

  • Page 35: Speakers

    Remove the two Phillips M2.0 × 3.0 screws (1) from top bracket, and then remove the bracket from the display rear cover (2). Use to tool to detach the module (1) from the display back cover. The module is attached to the display back cover with double-sided adhesive.

  • Page 36: Touchpad

    Remove the bottom cover (see Bottom cover on page 24). Disconnect the battery cable from the system board (see Battery on page 25). Remove the speakers: Disconnect the speaker cables from the system board (1). Remove the two Phillips M2.0 × 2.5 screws (2) that secure each speaker to the computer. Remove the speakers from the computer (3) .
  • Page 37 Remove the four Phillips M2.0 × 2.5 screws (1) that secure the touchpad bracket to the computer, and then remove the bracket (2). Remove the tape from the connector on the touchpad (1), and then disconnect the touchpad cable (2) from the touchpad ZIF connector.

  • Page 38: Usb Board

    USB board To remove the USB board, use this procedure and illustration. Before removing the board, you can remove the system board, heat sink, and fans as an assembly so you do not have to disturb the thermal material. Table 5-6 USB board description and part number Description Spare part number...

  • Page 39: System Board

    Lift the back of the board up first, and then pull board into computer to remove it (4). To install the USB board, reverse this procedure. System board To remove the system board, use these procedures and illustrations. Table 5-7 System board descriptions and part numbers Description Spare part number System board with processor, 64 GB of eMMC storage, and 8 GB of RAM...
  • Page 40 Remove the two Phillips M2.0 × 2.5 screws (3) that secure the antenna bracket, and then remove the bracket (4). Lift the plastic cover that covers the connectors on system board (1). Leave the cover connected as you remove the system board. Disconnect the following components and cables from the system board: Top USB board cable (ZIF) (2) ●...
  • Page 41 Remove the three Phillips M2.0 × 2.5 screws (1) that secure the system board to the computer. Lift the left edge of the system board up to approximately 30°, and then pull the board up and to the left to remove it from the computer (2). To remove touchpad cable, peel the cable off the computer (1) to remove it (2).

  • Page 42: Wireless Antennas, Computer Chassis

    When installing a system board, be sure to install a thermal pad on the bottom of the board. To install the system board, reverse this procedure. Wireless antennas, computer chassis Two wireless antennas are adhered to the computer on both sides of the touchpad. To remove the antennas, use this procedure and illustration.

  • Page 43: Display Assembly

    Lift the clear tape that covers the left and right cables next to the speakers (3). Remove the left cable from the routing clips along the left side of the system board, around the outside of the speaker, then under the speaker (1). Remove the right cable from the rubber routing pieces on the system board and under the speaker (2).
  • Page 44 Full hinge-up displays are not available as spare parts. Spare parts for displays are available only at the subcomponent level. NOTE: You can remove the bezel, display panel, and camera module without removing the display assembly from the computer. For more information, see Display subcomponents (without removing the display) on page Before removing the display panel, follow these steps:...
  • Page 45 Separate the display from the computer (5). To remove the bezel: Open the computer to 180° (1). Use a tool to release the top, left and right sides, and then bottom of the bezel (2). Use a tool to release the hinge cover from the computer (3). Remove the bezel (4).
  • Page 46 Remove the four Phillips M 2.0 × 2.5 screws (1) from the display side panel brackets. Lift the top panel and rotate it onto the keyboard (2). NOTE: In this procedure, the display assembly will not be connected to the computer. Peel the tape off the connector on the back of the display panel (1).
  • Page 47 Display panel adhesive is available as spare part number N12238-001. To replace the camera module: Remove the two Phillips M2.0 × 3.0 screws (1) from top bracket, and then remove the bracket from the display rear cover (2). The bracket is available as spare part number N19715-001. NOTE: In this procedure, the display assembly will not be connected to the computer.
  • Page 48 To remove the display panel/camera cable: Remove the cable from the routing along the bottom of the display rear cover (1). Peel the cable off the inside of the display rear cover (2). The display cable is available as the following spare part numbers: N19716-001: Touch models N19717-001: Nontouch models To remove the wireless antennas:...

  • Page 49: Top Cover With Keyboard

    Display rear covers are available as spare part number N19712-001. To reassemble and replace the display assembly, reverse this procedure. Top cover with keyboard The top cover with keyboard remains after removing all other spare parts from the computer. The first table provides the main spare part number for the top cover with keyboards.
  • Page 50 Table 5-10 Spare part country codes (continued) For use in country or region Spare part For use in country or region Spare part For use in country or region Spare part number number number Hungary -211 Saudi Arabia -171 Top cover with keyboard...

  • Page 51: 6  Backing Up, Resetting, And Recovering

    Backing up, resetting, and recovering This chapter provides information about the standard procedures of backing up your personal data, resetting your computer to original factory conditions, and recovering your operating system with the Chromebook Recovery Utility. Backing up You can back up your data to an optional USB flash drive or SD memory card or through Google Drive™. For detailed information about creating a backup, go to http://www.support.google.com.

  • Page 52: Installing The Chromebook Recovery Utility

    IMPORTANT: Recovery permanently erases everything on your computer hard drive, including your downloaded files. If possible, back up your files before you recover your computer. NOTE: For more information about performing a system recovery on your computer, go to http://www.support.google.com. Before you begin the recovery process, you need the following prerequisites: A USB flash drive or SD memory card with a capacity of 4 GB or greater.

  • Page 53: Setting Up Your Computer After A Reset Or Recovery

    Disconnect any external devices connected to your computer, plug in the power cord, and then turn on the computer. To enter recovery mode, press and hold esc+f3, and then press the power button. When the “Chrome OS is missing or damaged” screen appears, insert the recovery media into your computer. The recovery process begins immediately.

  • Page 54: 7  Specifications

    Specifications This chapter provides specifications for your computer system. Computer specifications This section provides specifications for your computer. When you travel with your computer, the computer dimensions and weights, input power ratings, and operating specifications provide helpful information. Table 7-1 Computer specifications Metric U.S.
  • Page 55 Table 7-2 Display specifications Metric U.S. Active diagonal size 29.5 cm 11.6 in Resolution 1366 × 768 (HD) Surface treatment Antiglare Brightness 220 nits Viewing angle UWVA Backlight WLED Display panel interface Chapter 7  Specifications...

  • Page 56: 8  Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. ● Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 57 If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs , and then select Asset Tracking Number. Clear the tag, and then make the selection to return to the prior menu. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu.

  • Page 58: Nonvolatile Memory Usage

    8 MB Provides Data cannot be written to This memory is flash (select protected this device via the host protected by the HP models only) backup of processor. The content is Sure Start Embedded critical managed solely by the Controller.
  • Page 59 A utility must be used Computer Setup (BIOS) or for writing data to this a custom utility. memory and is available on the HP website; go to http://www.hp.com/ support. Select Find your product, and then follow the on-screen instructions.

  • Page 60: Questions And Answers

    HP ProtectTools Security flash. Manager. Questions and answers Use this section to answer your questions about nonvolatile memory. How can the BIOS settings be restored (returned to factory settings)? IMPORTANT: The restore defaults feature does not securely erase any information on your hard drive.
  • Page 61 HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 62: Using Hp Sure Start (Select Products Only)

    BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start restores the BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled.

  • Page 63: 9  Power Cord Set Requirements

    Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 64 Table 9-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland...

  • Page 65: 10  Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle.

  • Page 66: Index

    Index HP Easy Clean 19 spare part numbers 13 removing dirt and debris 19 HP Sure Start 51, 57 AC adapter light 3, 5 components hubs, spare part number 13 AC adapter, spare part number 13 bottom 7 action keys...
  • Page 67 mouse, spare part number 13 product name and number, computer 8 thermal pad illustrated 11 nonvolatile memory 51 spare part number 11 recovery media top cover with keyboard creating 47 spare part numbers 44 erase 48 touchpad operating system, product recovery, performing 46 illustrated 11 description 2...

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