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Chapter 7
Troubleshooting
Clearing Jammed Paper
If paper becomes jammed in the printer, the printer's LCD panel and EPSON Status Monitor provide
alert messages.
Error Message
Clear paper jam and then reload
MP A
Clear paper jam and then reload
MP B A
Clear paper jam and then reload
MP C1 A
Clear paper jam and then reload
MP C2 A
Clear paper jam and then reload
MP C3 A
Clear paper jam and then reload
DM
Precautions for clearing jammed paper
Be sure to observe the following points when you clear jammed paper.
❏ Do not remove jammed paper by force. Torn paper can be difficult to remove and might cause
other paper jams. Pull the paper gently and steadily to avoid tearing it, falling down, and injuring
yourself.
❏ Always try to remove jammed paper with both hands to avoid tearing it.
❏ If jammed paper is torn and remains in the printer, or if paper is jammed in a place not mentioned
in this section, contact your dealer.
❏ Make sure that the paper type that is loaded is the same as the Paper Type setting in the printer
driver.
Refer to
For instructions on clearing this type of paper jam, see "Paper Jam MP A (MP tray or
Cover A)" on page 126.
For instructions on clearing this type of paper jam, see "Paper Jam MP B A (MP Tray,
Cover B or A)" on page 131.
For instructions on clearing this type of paper jam, see "Paper Jam MP C1 A, Paper
Jam MP C2 A, Paper Jam MP C3 A (MP Tray, All paper cassettes and Cover A)" on
page 138.
For instructions on clearing this type of paper jam, see "Paper Jam DM (Duplex
Unit's cover)" on page 146.
Epson AcuLaser M7000 Series
Troubleshooting
User's Guide
125
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