Troubleshooting - Johnson Controls TEC3000 Series Quick Start Manual

Table 7: Menus and submenus
Level 1
Controller Info
Commissioning
Update
For wireless Models:
Network Status

Troubleshooting

Table 8: Fault list
Faults
Remote Zone Temp Fail
Supply Temp Fail
Internal Sensor Fail
18 TEC3000 Series Proportional Fan Coil Thermostats Quick Start Guide
Level 2
Model Name
Software Version
Unit Name
Device Name
Device Description
Supply Air Temperature
Heat Command
Cool Command
Supply Fan
Aux
View Version
Load Firmware
Restore*
Backup*
Radio Code Version
Radio PAN ID
Active Channel
Signal Strength
Connection Status
Network State
IEEE Address
Short Address
Probable causes
The External Zone Temperature
sensor has been disconnected or has
failed.
The External Supply Temperature
sensor has been disconnected or has
failed.
An internal sensor has failed on the
TEC.
Level 3
Solutions
1. Check the wiring of the sensor.
2. If intentionally disconnected, reset sensors
through the menu.
3. If the problem persists, order replacement
units and return the affected devices to
Johnson Controls under the RMA program.
1. Check the wiring of the sensor.
2. If intentionally disconnected, result fault
by entering the menu, enter Control Setup,
and select Inputs to reset the sensors.
3. If the problem persists, order replacement
units and return the affected devices to
Johnson Controls under the RMA program.
Order replacement units and return the
affected devices to Johnson Controls under the
RMA program.