Hitron CGNV User Manual page 113

2
If the default username and password do not work, you need to reset the CGNV.
See Resetting the CGNV
CGNV is returned to its default settings. If you previously backed-up a more
recent version your CGNV's settings, you can now upload them to the CGNV;
see The Backup Screen
Problem: I Cannot Access the CGNV or the Internet
1
Ensure that you are using the correct IP address for the CGNV.
2
Check your network's hardware connections, and that the CGNV's LEDs display
correctly (see LEDs
3
Make sure that your computer is on the same subnet as the CGNV; see
Address Setup on page 22.
4
If you are attempting to connect over the wireless network, there may be a
problem with the wireless connection. Connect via a LAN port instead.
5
If the above steps do not work, you need to reset the CGNV. See
CGNV on page 26. All user-configured data is lost, and the CGNV is returned to
its default settings. If you previously backed-up a more recent version your
CGNV's settings, you can now upload them to the CGNV; see
Screen on page 87.
6
If the problem persists, contact your vendor.
Problem: I Cannot Access the Internet and the DS and US LEDs
Keep Blinking
Your service provider may have disabled your Internet access; check the Status >
DOCSIS WAN screen's Network Access field (see
page 42).
Problem: I Cannot Connect My Wireless Device
1
Ensure that your wireless client device is functioning properly, and is configured
correctly. See the wireless client's documentation if unsure.
2
Ensure that the wireless client is within the CGNV's radio coverage area. Bear in
mind that physical obstructions (walls, floors, trees, etc.) and electrical
113 113 Version 4.2.7.2, 05/2014. Copyright
Version 4.2.7.2, 05/2014. Copyright
on page 26. All user-configured data is lost, and the
on page 87.
on page 19).
Hitron CGNV User's Guide
Resetting the
The Backup
The DOCSIS WAN Screen
2012 Hitron Technologies
2014 Hitron Technologies
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on