Troubleshooting And Event Log - Tripp Lite SmartOnline AG-0358 Series Owner's Manual

Troubleshooting and Event Log

See the chart below for explanation of UPS faults and warnings that can be accessed via the Event Log feature via the LCD screen or
PowerAlert software, as well as suggested solutions for each fault/warning.
LCD Display Message
UPS Internal Errors/Faults:
Inverter Over Current
Inverter Over Current
Inverter Abnormal OCP
Inverter Bus Voltage
Internal Comm Lost
LCR Fault
Transaction Timeout
Emergency Shutdown
RTOS Fault
Low Power Supply
Manual Bypass Fault
PFC Precharge Fault
PFC Over Voltage
PFC Under Voltage
PFC Over Voltage
PFC Under Voltage
PFC Over Current
PFC Over Current
Header Mismatch
Fan Defective RPM Low
NVR Checksum Mismatch
NVR Invalid
RTC Oscillator Failed
RTC Corrupt Data
Logging Error
EEPROM Write Error
Fan Over Voltage
Fan Not Functioning
NVR Status Checksum
Load Sharing
Battery Health Failed
Double Queued Event
EEPROM Queue Overflow
Load/Temperature Related Errors/Faults:
Over Temperature
Overload
LCD Display Header Text
** FAULT **
** FAULT **
** FAULT **
** FAULT **
** FAULT **
** FAULT **
** FAULT **
** FAULT **
** FAULT **
** FAULT **
** FAULT **
** FAULT **
** FAULT **
** FAULT **
** FAULT **
** FAULT **
** FAULT **
** FAULT **
** ERROR **
** ERROR **
** ERROR **
** ERROR **
** ERROR **
** ERROR **
** ERROR **
** ERROR **
** ERROR **
** ERROR **
** ERROR **
** ERROR **
** ERROR **
** ERROR **
** ERROR **
** FAULT **
** FAULT **
Comments
If issue persists, contact Tripp Lite.
If issue persists, contact Tripp Lite.
If issue persists, contact Tripp Lite.
If issue persists, contact Tripp Lite.
If issue persists, contact Tripp Lite.
The UPS will not turn on. If issue persists, contact Tripp Lite.
If issue persists, contact Tripp Lite.
If issue persists, contact Tripp Lite.
If issue persists, contact Tripp Lite.
If issue persists, contact Tripp Lite.
If issue persists, contact Tripp Lite.
If issue persists, contact Tripp Lite.
If issue persists, contact Tripp Lite.
If issue persists, contact Tripp Lite.
If issue persists, contact Tripp Lite.
If issue persists, contact Tripp Lite.
If issue persists, contact Tripp Lite.
If issue persists, contact Tripp Lite.
If issue persists, contact Tripp Lite.
If issue persists, contact Tripp Lite.
If issue persists, contact Tripp Lite.
If issue persists, contact Tripp Lite.
If issue persists, contact Tripp Lite.
If issue persists, contact Tripp Lite.
If issue persists, contact Tripp Lite.
If issue persists, contact Tripp Lite.
If issue persists, contact Tripp Lite.
If issue persists, contact Tripp Lite.
If issue persists, contact Tripp Lite.
If issue persists, contact Tripp Lite.
If issue persists, contact Tripp Lite.
If issue persists, contact Tripp Lite.
If issue persists, contact Tripp Lite.
In this mode, most power circuits should be off, thus lowering the
temperature. Once in Fault Bypass mode, if the temperature exceeds the
overtemperature threshold for 5 minutes, the unit will go to latched idle.
The unit should automatically revert from fault bypass mode to ECO/Online
(overload release) when the load is reduced to less than 95% consistently
for 10 seconds.
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