Troubleshooting - Tripp Lite SmartPro SMART700RT1U Owner's Manual

11 Troubleshooting

Notes:
• If a problem occurs, ensure the mains input voltage is present before contacting service personnel.
• Have the following information ready before contacting service personnel:
• Unit information, including model, serial number, etc.
• An exact description of the problem. The more detailed description of the problem, the better.
• If the UPS displays an error code, refer to the following table to diagnose and resolve the problem.
Error Code Definition
F01 Inverter Voltage is High
F02 Inverter Voltage is Low
F03 O/P Short
F06 Inverter Relay is Weld
DC Offset Voltage of the Output is
F07
High
F17 Charger Fault
F21 WatchDog is Activated
Battery Low Shutdown
F26
F27 Over Temperature
F28 Fan Fault
F29 EPO Shutdown
F30 Site Fault is Present
Other Issues That May Occur
Error Code Problem
F20 Overload
F22 Battery Missing
F23 Weak Battery/Battery Replacement
Note: If all possible causes are eliminated but the alarm still appears, contact your local dealer or service personnel.
Possible Cause
The UPS has abnormalities.
The UPS has abnormalities.
Output has a short-circuit issue.
The UPS has abnormalities.
The UPS has abnormalities.
Charger is damaged.
The UPS has abnormalities.
The UPS transfers to run in
battery mode due to AC utility
abnormality. However, the battery
power is almost used up.
The UPS temperature is too high.
Fan is damaged or stuck.
An emergency shutdown is
executed.
Earth wire is missing or line and
neutral are reversed.
Possible Cause
The UPS is overloaded.
1. Internal battery not installed.
2. Battery cables are not
connected or connectors are
loose.
Batteries are damaged or end of
battery life.
29
Solution
Contact service personnel.
Contact service personnel.
1. Check whether the output has a
short-circuit issue.
2. Contact service personnel.
Contact service personnel.
Contact service personnel.
Contact service personnel.
Contact service personnel.
1. Check the main AC source and
the main power cord's status.
2. Contact service personnel.
1. Check whether the UPS
ventilation is normal.
2. Decrease the loads.
3. Check whether the fan runs
normally.
4. Clean the filters (if any are
installed).
1. Check if foreign matter is stuck
in the fan. If yes, remove it.
2. Contact service personnel.
After emergency events are
eliminated, follow the turn-on
procedures to start up the UPS.
Contact your local electrician to
check power distribution.
Solution
Decrease your connected loads.
1. Contact service personnel or
Tripp Lite Customer Support.
2. Connect the battery cables and
connect them firmly.
Contact service personnel or
Tripp Lite Customer Support.