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Troubleshooting
Issue: Tracer BAS controller cannot connect to the Digi Router
The Digi router default configuration is an IP address on the 192.168.2.0/24 subnet – this is the default
subnet of port 2 on the Tracer BAS controller. If the IP address of the Tracer BAS controller has been
changed to a new subnet, the Digi router cannot communicate with the Tracer BAS controller. To solve
this issue, do one of the following:
•
•
Issue: Customer is unable to connect remotely using Trane Connect
Verify that the Digi Remote Manager is communicating with the Digi router by doing the following:
1. Navigate to the Digi Remote Manager Log in page —
2.
3. Click on the device name to highlight, and then select properties.
Figure 9.
BAS-SVX067H-EN
Change the IP address/subnet on the Tracer BAS controller to match the default subnet on the Digi
router (192.168.2.0/24).
OR change the IP address/subnet on the Digi router to match the configuration of the Tracer BAS
controller.
Note: This can only be done by INS.
enter your username and password.
Select the Device Management tab, and then navigate to the Digi router that you are experiencing
problems with.
•
If the device is down, proceed to the Checking Cellular Signal section below.
•
If you are able to connect to the Digi router, navigate to Management > Network Status >
Interfaces > Mobile from the left navigation menu. From there you can determine the cellular
signal strength (see the following figure).
Verify cellular signal strength
https://remotemanager.digi.com/login.do
and
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