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Setting Up Remote Access for Customers
Logging in to Trane Connect
After customer administrators have activated their accounts from the Welcome to Trane Connect e-mail,
they are now able to access Trane Connect.
1. Navigate to TraneConnect.com. The Trane Connect login page opens (see the following figure).
2. Enter the credentials that were created in the Customer Account Creation procedure and then click
3. Select the device to which you want to connect. Click on the Connect button in the Launch Device
Creating Additional Trane Connect Users
Customer admins have the ability to create and delete accounts for additional users for each device.
1. Log into Trane Connect. Click the Set Up icon located at the top of the left navigation menu, then
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the Login button. The Connect to a Device page opens, in which displays a list of devices that you
can securely connect to.
Note: It is recommended that users create a bookmark for traneconnect.com in order to navigate
directly to the site on subsequent visits.
column to open the Tracer BAS user interface. A new browser tab is launched, which displays a
login page for the device.
Note: Multiple devices can be accessed simultaneously in separate browser tabs.
select User Management (see the following figure). A list of current users is displayed.
BAS-SVX067H-EN
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