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Installation, Operation, and Maintenance
Trane
®
for Tracer System Controllers
Only qualified personnel should install and service the equipment. The installation, starting up, and servicing of heating, ventilating, and air-conditioning equipment
can be hazardous and requires specific knowledge and training. Improperly installed, adjusted or altered equipment by an unqualified person could result in death or
serious injury. When working on the equipment, observe all precautions in the literature and on the tags, stickers, and labels that are attached to the equipment.
May 2022
Cellular Router Solution
SAFETY WARNING
BAS-SVX067H-EN
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Table of Contents
Related Manuals for Trane IX10-TRANEKIT-INTERNAL-DATA
Summary of Contents for Trane IX10-TRANEKIT-INTERNAL-DATA
- Page 1 Installation, Operation, and Maintenance Trane ® Cellular Router Solution for Tracer System Controllers SAFETY WARNING Only qualified personnel should install and service the equipment. The installation, starting up, and servicing of heating, ventilating, and air-conditioning equipment can be hazardous and requires specific knowledge and training. Improperly installed, adjusted or altered equipment by an unqualified person could result in death or serious injury.
- Page 2 PPE in accordance with OSHA, NFPA 70E, or other country-specific requirements for arc flash protection, PRIOR to servicing the unit. NEVER PERFORM ANY SWITCHING, DISCONNECTING, OR VOLTAGE TESTING WITHOUT PROPER ELECTRICAL PPE AND ARC FLASH CLOTHING. ENSURE ELECTRICAL METERS AND EQUIPMENT ARE PROPERLY RATED FOR INTENDED VOLTAGE. BAS-SVX067H-EN ©2022 Trane...
- Page 3 All trademarks referenced in this document are the trademarks of their respective owners. Copyright This document and the information in it are the property of Trane, and may not be used or reproduced in whole or in part without written permission. Trane reserves the right to revise this publication at any time, and to make changes to its content without obligation to notify any person of such revision or change.
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Page 4: Table Of Contents
About the Trane Device Order Information Form ....... . . -
Page 5: Overview
Tracer SC+ is Trane Connect Remote Access. Trane Connect Remote Access is built into many Tracer BAS controllers, including Tracer SC/SC+/Concierge, allowing Trane technicians and customers to securely access their Tracer BAS while away from the office. Refer to the Trane Connect How-To Guide, (BAS-SVU22) for more details. -
Page 6: Project Planning
The SIM cards are factory-installed by INS and shipped activated and tested ready-to- be-used. Each new Trane Cellular Router Kit includes the first 12 months/12GB of data from Solve Networks and support from INS with the initial cost of the kit. (Other rate plan offerings are available upon request). -
Page 7: Choosing The Appropriate Cellular Router Kit
Internal Mount Kit. The Internal Mount Kit is designed for use where a strong cellular signal exists at or near the Tracer BAS enclosure. The cellular router must be installed inside the Trane enclosure or in close proximity of the enclosure. -
Page 8: Trane Cellular Router Order Process
Note: Select the My Account Link at the top of the page to log in. To change your password, navigate to settings>update password. Accessing the INS Online Store After you have registered as a Trane user, you can now access the INS online store. Navigate to the INS online store for Trane at www.industrialnetworking.com/Trane and enter your e-mail and password, which opens the INS online store for Trane. -
Page 9: Individual Components
When you order a cellular router kit, it is shipped with the cellular data plan already activated. Billing for the cellular data service is separate from the kit invoice. Cellular data service is billed monthly to each Trane office for all combined cellular routers. For more information, contact the controls product manager Table 2. -
Page 10: Submitting An Order
Note: For Trane offices in California, Georgia, Pennsylvania, and Texas, the Tax Resale certificate number must be provided at the time of order placement. About the Trane Device Order Information Form The Trane Device Order Information form is located at the back of this document. It is necessary for the following reasons: •... -
Page 11: Installing The Cellular Router
Trane enclosure, using the Internal Mount Kit (Part# IX10-TRANEKIT-INTERNAL-DATA). 1. Prepare the enclosure for antenna mounting by opening a 3/4 in. knockout. 2. Attach the provided DIN rail clip to the Digi cellular router. (Trane technician to provide DIN rail, if necessary). -
Page 12: Configuring Ip Settings For Tracer Sc
Installing the Cellular Router Configuring IP Settings for Tracer SC+ The Digi cell router is preconfigured to connect directly with the default Port 2 settings on the Tracer BAS controller. To confirm the settings at the Tracer BAS user interface, navigate to Installation>Identification and Communications>IP Configuration to view the Identification and Communications page. -
Page 13: Installation Scenarios
Installing the Cellular Router Installation Scenarios There are several different installation scenarios for the Digi IX10 cellular router and Tracer SC+ system controller. Depending on the site-specific connectivity scenario, the connection options are varied. Since each Ethernet port on the Tracer SC+ controller can be independently configured based on the scenario, several application use cases exist. -
Page 14: Testing The Cellular Router
Note: If you need additional information on configuring the Tracer BAS controller, refer to the appropriate Installation & Setup guide. Figure 3. Tracer SC+ navigation to Identification and Communications page 3. Select the Trane Intelligent Services Configuration tab. 4. Click Test Connection to test the wireless connection. BAS-SVX067H-EN... - Page 15 If the Tracer BAS controller is able to communicate properly, you will receive confirmation in the form up a successful connection pop-up message. If an error message appears, verify the network configuration or contact the network administrator. If neither of these solutions solve the problem, contact Trane TIS for technical support. BAS-SVX067H-EN...
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Page 16: Setting Up Remote Access For Customers
Trane Connect is easy to use and built-in to Tracer BAS controllers. The following procedure describes how to set up Trane Connect for your customer. If some sections do not apply to your specific scenario, skip to the appropriate section. For more information, refer to the Trane Connect How-to-Guide, BAS- SVU22. -
Page 17: Modifying A Previously Registered Tracer Bas Controller
Modifying a Previously Registered Tracer BAS Controller The following process describes how to add a new customer administrator to an existing Tracer BAS controller in TIS Command Center (mybuilding.trane.com). 1. In TIS Command Center, select the Tracer BAS controller (facility) and then click Edit Facility Settings from the Actions menu (see Figure 7, p. - Page 18 3. In the Admin Email Information section, enter the name and e-mail address of the individual who will serve as the Trane Connect Remote Access customer administrator for the facility. (This information is only required if setting up remote access for customers.) Only two customer Admins can be created for each Tracer BAS controller.
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Page 19: Customer Admin Initial Account Creation
Authenticate customers with Trane Connect. To authenticate a new customer admin account: 1. Upon receipt of the “Welcome to Trane Connect” e-mail, click on the activation link (see the following figure). Important: The customer administrator must activate the link in the e-mail within 7 days or the account activation will expire. - Page 20 Setting Up Remote Access for Customers 2. The account creation screen appears after clicking the activation link (see the following figure). Enter and re-enter a new password, select a security question/answer, and select a security image that will be presented upon subsequent logins. BAS-SVX067H-EN...
- Page 21 Upon successful account creation and login, the customer activation screen appears (see the following figure). 3. Click the Trane Connect image, which opens traneconnect.com. Note: Customers who have more than one site will see a list of multiple sites. BAS-SVX067H-EN...
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Page 22: Logging In To Trane Connect
Customer admins have the ability to create and delete accounts for additional users for each device. 1. Log into Trane Connect. Click the Set Up icon located at the top of the left navigation menu, then select User Management (see the following figure). A list of current users is displayed. - Page 23 2. From the upper-right portion of the screen, click Create New User. The Add User dialog box appears. 3. Search for the user’s location/organization in the search box. Enter the user information, Trane Connect role, and appropriate devices for the user.
- Page 24 Setting Up Remote Access for Customers • Synchronize Trane Active Directory users with Trane Connect users. • Authenticate customers with Trane Connect. If a user requests the e-mail be resent, or if a user profile must be edited, click the appropriate icon located in the individual user list (see the following figure).
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Page 25: Troubleshooting
Note: This can only be done by INS. Issue: Customer is unable to connect remotely using Trane Connect Verify that the Digi Remote Manager is communicating with the Digi router by doing the following: 1. Navigate to the Digi Remote Manager Log in page —... - Page 26 Issue: Connecting to the Digi router when the Trane technician is at the customer site Note: The Digi router supports DHCP. If a Trane Technician’s laptop is already set up for DHCP, there is no need to manually configure an address.
- Page 27 Troubleshooting Figure 11. Digi dashboard Important: Do NOT edit the configuration of the Digi IX10 without first consulting the factory for support. Edited configurations of the product are generally NOT supported. • To test If the Digi router has a wireless signal, attempt to open another Internet web browser window and access the internet.
- Page 28 Troubleshooting Figure 12. Digi IX10 router LEDs • If the Digi router has a wireless signal, but you are unable to access the Internet as described above, contact Trane Technical Support for assistance. BAS-SVX067H-EN...
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- Page 32 For more information, please visit trane. com or tranetechnologies.com. Trane has a policy of continuous product and product data improvements and reserves the right to change design and specifications without notice. We are committed to using environmentally conscious print practices.