Voip Troubleshooting Guide - Vodavi STARPLUS Triad XTS Installation Manual

VOIP Maintenance and Troubleshooting

VoIP Troubleshooting Guide

The channel lights flash
continuously in sequence ...
The VoIP card is not responding or
has abnormal light appearances ...
Unable to Ping another known IP
address on the local network ...
Unable to establish call with
remote system (immediate error
tone) ...
Unable to establish call with
remote system (delayed error
tone) ...
Table 4-19: Troubleshooting
Symptom
Chapter 4 - Maintenance and Troubleshooting
Suggestion
Reseat the VoIP card, then reset the card.
Also check slot assignment in Flash 24.
Reset the VoIP card. Reset the entire
system if two VoIP card resets do not
resolve the issue. If problem remains after
resets, check all programming for the VoIP
card (especially Flash 24 and Flash 46).
Verify that the IP address and subnet mask
is correct. Check cabling for correct
network connections. Contact the
network administrator if addresses are
correct.
Verify that the correct line group,
extension range, and IP address are
entered in Flash 16. Also verify that the
Service Switch is set to normal on both
systems.
Have the caller contact their network
administrator to verify the router
(gateway) IP address is correct (Flash 46,
Button #3).
Network Address Translation (NAT) may
be in use if going to the internet or using a
WAN. Contact the network administrator
to discontinue using NAT for the VoIP card.
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