Diagnostics; No Power - IBM NetVista Kiosk DBCS Hardware Service Manual

Diagnostics

12
10 Presenter jam
error
11 Paper-out error
This section lists the symptoms of the printer errors, their possible causes, and the
corrective actions to be taken.
1 No power
2 The power is ON but the functions are disabled.
3 The motor of the printer unit does not rotate.
4 The motor of the presenter does not rotate.
5 Paper is fed out from the presenter.
6 The cutter unit does not work.
7 "Platen open" is detected.
8 "Upper guide open" is detected.
"Paper-out" is not detected.
9
"Mark position" is not detected.
10
11 Remains near end.
12 Missing print dots.
13 Incorrect print density.
14 Uneven paper feed pitch.
15 An abnormal sound.
16 Transmission cannot be performed.

1. No power

Symptom:
Power is supplied to the printer unit, but the printer unit does not start
and the LED does not go on.
Possible cause Checkpoint and
method
The paper is jammed in the presenter.
Open the upper guide of the presenter to remove any paper.
When the upper guide is closed, the printer unit enters the Offline
state.
Out-of-paper.
Set the paper. When the paper is set, the printer enters the
Offline state.
Error symptom
Evaluation
criteria and
standard
Reference page
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Corrective action