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SERVICE PROCEDURES
Basic Service Procedures
We are interested in your satisfaction. Only by having your complete confidence and satisfaction
with our product and its service can we assure our continued success as manufacturers of
recreation vehicles. We have found that continuing a pleasant and effective relationship through
our dealers is equally as important as maintaining the technical excellence of our product. Your
Independent Jayco dealer will cordially assist you in providing service maintenance, selection of
options and instructions concerning the operation of your vehicle.
If you have a problem with service, please follow these instructions in sequence.
1. Contact your selling dealer's service department for an appointment. Describe to the
best of your knowledge the nature of the problem.
2. Contact the owner or General Manager of the dealership should the initial attempt fail with
the service department.
3. If further assistance is needed contact:
Customer Relations Dept.
Jayco Incorporated, Motorized Division
P.O. Box 460
Middlebury, IN 46540
Phone: 1-877-825-4782 or 1-574-825-0608
Business Hours: Monday - Friday 8:00 - 5:00 EST
Give all the above information as requested along with the serial number of the vehicle in question
and we will make every attempt to resolve your repair needs. It is important that you contact
your selling dealer before calling Jayco. In most cases, the dealer can provide the service you
require.
If you are traveling and are unable to locate an Independent Jayco dealer, or an authorized dealer
for the component needing service, please call our customer service office at 1-877-825-4782 or
1-574-825-0608 or contact your selling dealer for assistance.
NOTE: Service at a non-authorized Jayco dealer should have prior authorization. You
will be asked to return any mechanical parts replaced before reimbursement
consideration is made. Unauthorized or improper repairs may void the warranty
on that component.
Please keep your owner's manual, your copy of your warranty registration form and any
other related papers in your RV.
Please bear in mind that most problems arise from misunderstandings concerning warranty
coverage and service. In most instances, you will be referred to the dealer level and your repair
needs will be resolved at the dealer's facilities.
CALIFORNIA LEMON LAW NOTICE: If you have determined that your vehicle has
non-conformities under the California Lemon Law, you must provide written notice of
the claimed defects directly to Jayco, Middlebury, Indiana at the address for warranty
service, and permit Jayco to perform a final repair attempt.
Obtaining Service
7
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