Service Procedures; Basic Service Procedures; Dealer; Factory - Jayco Eagle Owner's Manual

SERVICE PROCEDURES

Basic Service Procedures

We are interested in your satisfaction. Only by having your complete confidence and
satisfaction with our product and its service can we assure our continued success as
manufacturers of recreation vehicles. We have found that continuing a pleasant and
effective relationship through our dealers is equally as important as maintaining the
technical excellence of our product. Your authorized dealer will cordially assist you in
providing service maintenance, selection of options and instructions concerning the
operation of your vehicle.
Should you have a problem with service, please follow these instructions in sequence.
1. Contact your selling dealer's service department for an appointment. Describe to the
best of your knowledge the nature of the problem.
2. Contact the owner or General Manager of the dealership should the initial attempt
fail with the service department.
3. If further assistance is needed contact:
Customer Relations Dept.
Jayco Incorporated
P.O. Box 460
Middlebury, IN 46540
Phone: 877-825-4782 or 219-825-0608
Business Hours: Monday – Friday 8:00 – 5:00 EST
Give all the above information as requested along with the serial number of the unit in
question and we will make every attempt to resolve your problem.
If you are traveling and are unable to locate an authorized Jayco dealer, or an authorized
dealer for the component needing service, please call our customer service office at
877-825-4782 or 219-825-0608 or contact your selling dealer for assistance.
NOTE: Service at a non-authorized Jayco dealer should have prior authorization.
You will be asked to return any mechanical parts replaced before reimburse-
ment consideration is made. Unauthorized or improper repairs may void the
warranty on that component.
Please keep your owner's manual, your copy of your warranty registration form and
any other related papers in your RV.
Please bear in mind that most problems arise from misunderstandings concerning war-
ranty coverage and service. In most instances, you will be referred to the dealer level and
problems will be resolved with the dealer's facilities and personnel.
CALIFORNIA LEMON LAW NOTICE: If you have determined that your
vehicle has nonconformities under the California Lemon Law, you must
provide written notice of the claimed defects directly to Jayco in Middlebury,
Indiana at the address for warranty service, and permit Jayco to perform a
final repair attempt.
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Dealer

Your authorized Jayco dealer has inspected and serviced your new Jayco RV. He is
authorized to service and maintain your folding camping trailer as needed. All warranty
repairs are to be performed by the selling dealer unless Jayco gives prior approval.
Some RV dealers may be authorized service centers for certain manufacturers of products
warranted separately. Check with your dealer before contacting others to reduce delays. If
your Jayco dealer is not an authorized service center for the product in question, he can
assist you in obtaining authorized service.

Factory

A factory service department is operated at our Middlebury, Indiana, manufacturing
facility. Should your Jayco RV be in need of repairs and your dealer recommends that the
factory make the necessary repairs, it may be returned to our plant upon following these
procedures:
A. You or your dealer must make an appointment prior to returning it to the factory
service department.
B. All transportation costs are the responsibility of the owner. You may need to arrange
for alternative accommodations for some types of repairs. Please be prepared
accordingly.

Parts

Parts are available at most Jayco dealerships or your dealer can order parts for you as
needed. Should you be unable to find a dealer in your local area, contact our Customer
Service Department at 877-825-4782 or 219-825-0608. We will assist you in providing
parts through an authorized dealer or from Jay Parr Supply, our parts department located
in Middlebury, Indiana.

Owner's Responsibility

As a new owner of a Jayco recreation vehicle, you are responsible for regular and
proper maintenance. This will help you prevent conditions arising from neglect that
are not covered by your Jayco Limited Warranty.
Maintenance service should be performed in accordance with this owner's manual and
any other applicable manuals.
As the owner, it is your responsibility and obligation to return the RV to an authorized
dealer for repairs and service. Reference your Limited Warranty for additional informa-
tion. Because the authorized dealer where you purchased your RV is responsible for its
servicing before delivery and has an interest in your continued satisfaction, we recom-
mend that inspection, warranty and maintenance services be performed by the dealership.
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