Appendix A Troubleshooting; Overview; General Problems; Internet Access - Leviton 47611-GT4 User Manual

Appendix A
Troubleshooting
This Appendix covers the most likely problems and their solutions.

Overview

This chapter covers some common problems that may be encountered while using the Internet
Gateway and some possible solutions to them. If you follow the suggested steps and the
Internet Gateway still does not function properly, contact your dealer for further advice.

General Problems

Problem 1: Can't connect to the Internet Gateway to configure it.
Solution 1: Check the following:
•
The Internet Gateway is properly installed, LAN connections are OK,
and it is powered ON.
•
Ensure that your PC and the Internet Gateway are on the same network
segment.
•
If your PC is set to "Obtain an IP Address automatically" (DHCP
client), restart it.
•
If your PC uses a Fixed (Static) IP address, ensure that it is using an IP
Address within the range 192.168.0.2 to 192.168.0.254 and thus com-
patible with the Internet Gateway's default IP Address of 192.168.0.1.
Also, the Network Mask should be set to 255.255.255.0 to match the
Internet Gateway.
In Windows, you can check these settings by using Control Panel-
Network to check the Properties for the TCP/IP protocol.

Internet Access

Problem 1: When I enter a URL or IP address I get a time out error.
A number of things could be causing this. Try the following troubleshooting
Solution 1:
steps.
•
Check if other PCs work. If they do, ensure that your PCs IP settings
are correct. If using a Fixed (Static) IP Address, check the Network
Mask, Default gateway and DNS as well as the IP Address.
•
If the PCs are configured correctly, but are still not working, check the
Internet Gateway. Ensure that it is connected and ON. Connect to it and
check its settings. (If you can't connect to it, check the LAN and power
connections.)
•
If the Internet Gateway is configured correctly, check your Internet
connection (DSL/Cable modem etc) to see that it is working correctly.
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