Chapter 8. Getting Help And Service; Getting Help And Service; Getting Help On The Web; Calling The Customer Support Center - Lenovo ThinkPad R60 9457 Supplementary Manual

Chapter 8. Getting help and service

Getting help and service

If you need help, service, technical assistance, or just want more information
about ThinkPad computers, you will find a wide variety of sources available
from Lenovo to assist you. This section contains information about where to
go for additional information about ThinkPad computers, what to do if you
experience a problem with your computer, and whom to call for service
should it be necessary.
Microsoft Service Packs are the latest software source for Windows product
updates. They are available via Web download (connection charges may
apply) or via CD-ROM. For more specific information and links, go to
support.microsoft.com/directory/. For technical assistance with installation of,
or questions related to, Service Packs for your preloaded Microsoft Windows
product, refer to the Microsoft Product Support Services Web site at
http://support.microsoft.com/directory/, or you can contact Customer
Support Center at the phone number(s) listed in "Worldwide telephone list"
on page 60. Some fees might apply.

Getting help on the Web

The Lenovo Web site on the World Wide Web has up-to-date information
about ThinkPad computers and support. The address for the Personal
Computing home page is www.lenovo.com/think/
You can find support information for your ThinkPad computer at
www.lenovo.com/think/support/. Research this Web site to learn how to
solve problems, find new ways to use your computer, and learn about options
that can make working with your ThinkPad computer even easier.

Calling the Customer Support Center

If you have tried to correct the problem yourself and still need help, during
the warranty period, you can get help and information by telephone through
the Customer Support Center. The following services are available during the
warranty period:
v Problem determination - Trained personnel are available to assist you with
determining if you have a hardware problem and deciding what action is
necessary to fix the problem.
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