Diagnosing Problems - Lenovo ThinkPad R60 9457 Supplementary Manual

My computer is not operating properly.
Where are the recovery CDs?
How can I contact the Customer Support Center?
Where can I find warranty information?

Diagnosing problems

If you have a problem with your computer, you can test it by using
PC-Doctor
1. Click Start.
2. Move the pointer to All Programs (in Windows other than Windows XP,
Programs) and then to PC-Doctor for Windows.
3. Click PC-Doctor.
For more information about PC-Doctor for Windows, see the Help for the
program.
Attention
Running any tests may take up to several minutes or longer. Make sure
you have time to run the entire test; do not interrupt the test while it is
running.
If you are preparing to contact the Customer Support Center, be sure to print
the test log so that you can rapidly provide information to the help technician.
Study the "Problem solving " section of the Access Help. This Guide
describes only problems that might prevent you from getting access to
the online help system.
No recovery CD or a Windows CD is provided with your computer
originally. For explanation of the alternative recovery methods offered
by Lenovo, see "Restoring factory contents" on page 39 of this Guide.
See the Chapter 8, "Getting help and service," on page 53 section of
this Guide. For the phone numbers of the Customer Support Center
nearest to you, see "Worldwide telephone list" on page 60.
See the separate Safety and Warranty Guide for detailed warranty
information. For the warranty applicable to your Machine, including
the warranty period and type of warranty service, see "Warranty
Information" on page 57.
®
for Windows. To run PC-Doctor for Windows, do as follows:
Solving computer problems
Chapter 3. Solving computer problems
9