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Troubleshooting
This chapter describes symptoms of problems that could occur with the Cisco 827 or SOHO 77 routers,
identifies the likely underlying problems, and provides steps for solving the problems. The problems are
grouped into the following areas:
•
•
For more information about problems that could occur with the software, refer to the Cisco 827 Routers
Software Configuration Guide.
Before You Call Your Cisco Reseller
Some of the solutions in this chapter instruct you to contact your Cisco reseller. Before you contact your
reseller, make sure you have the following information available:
•
•
•
•
•
Problems During First Startup
Table 3-1
78-6854-03
Problems during first startup
Problems after the router has been up and running
Router model and serial number (on the back panel)
Maintenance agreement or warranty information
Date you received the router
Brief description of the problem
Brief description of the steps you have taken to solve the problem
lists problems that could occur the first time you turn on the power switch.
C H A P T E R
Cisco 827 and SOHO 77 Routers Hardware Installation Guide
3
3-1
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