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Troubleshooting
Related Manuals for Cisco SOHO 71
Summary of Contents for Cisco SOHO 71
- Page 1 Cisco 806 Router and SOHO 71 Router Hardware Installation Guide Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Customer Order Number: DOC-7810432= Text Part Number: 78-10432-04...
- Page 2 You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures: •...
- Page 3 CCSP, CCVP, the Cisco Square Bridge logo, Follow Me Browsing, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.; and Access Registrar, Aironet, ASIST, BPX, Catalyst, CCDA, CCDP,...
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Page 5: Table Of Contents
Definitions of Service Request Severity xvii Obtaining Additional Publications and Information xvii Product Overview C H A P T E R Features Router Overview Front Panel Back Panel LEDs Cisco 806 Router and SOHO 71 Router Hardware Installation Guide 78-10432-04... - Page 6 2-17 Starting the CRWS Software 2-17 Troubleshooting C H A P T E R Before You Call Your Cisco Reseller Problems During Initial Startup Problems After Router Is Running Cisco 806 Router and SOHO 71 Router Hardware Installation Guide 78-10432-04...
- Page 7 Contents Specifications and Cables A P P E N D I X System Specifications Port Connector Pinouts Cabling Specifications Ethernet Cable Specifications Maximum Cable Distance N D E X Cisco 806 Router and SOHO 71 Router Hardware Installation Guide 78-10432-04...
- Page 8 Contents Cisco 806 Router and SOHO 71 Router Hardware Installation Guide viii 78-10432-04...
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Page 9: Preface
Troubleshooting—Describes problems that might develop and how to identify and solve them. Specifications and Cables—Provides port connector pinouts and • specifications for cables that you might need to provide. Cisco 806 Router and SOHO 71 Router Hardware Installation Guide 78-10432-04... -
Page 10: Conventions
Avant de travailler sur un équipement, soyez conscient des dangers posés par les circuits électriques et familiarisez-vous avec les procédures couramment utilisées pour éviter les accidents. Cisco 806 Router and SOHO 71 Router Hardware Installation Guide 78-10432-04... -
Page 11: Related Documentation
Related Documentation In addition to this Cisco 806 Router and SOHO 71 Router Hardware Installation Guide, the Cisco 806 documentation set includes the following: Cisco 806 Router and SOHO 71 Router Cabling and Setup Quick Start Guide •... -
Page 12: Obtaining Documentation
Preface Obtaining Documentation Cisco 806 Router Software Configuration Guide • Regulatory Compliance and Safety Information for the Cisco 806 Router and • SOHO 71 Router Configuration Note for the Cisco SOHO 71 Router • The latest version of the Cisco IOS Release Notes •... -
Page 13: Ordering Documentation
Cisco Systems Attn: Customer Document Ordering 170 West Tasman Drive San Jose, CA 95134-9883 We appreciate your comments. Cisco 806 Router and SOHO 71 Router Hardware Installation Guide xiii 78-10432-04... -
Page 14: Cisco Product Security Overview
• • Register to receive security information from Cisco. A current list of security advisories and notices for Cisco products is available at this URL: http://www.cisco.com/go/psirt If you prefer to see advisories and notices as they are updated in real time, you... -
Page 15: Obtaining Technical Assistance
URL: http://www.cisco.com/techsupport Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL: http://tools.cisco.com/RPF/register/register.do... -
Page 16: Submitting A Service Request
For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly. -
Page 17: Definitions Of Service Request Severity
Obtaining Additional Publications and Information Definitions of Service Request Severity To ensure that all service requests are reported in a standard format, Cisco has established severity definitions. Severity 1 (S1)—Your network is “down,” or there is a critical impact to your business operations. - Page 18 You can access Packet magazine at this URL: http://www.cisco.com/packet iQ Magazine is the quarterly publication from Cisco Systems designed to • help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services.
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Page 19: Product Overview
C H A P T E R Product Overview The Cisco 806 router and Cisco SOHO 71 router can connect a corporate telecommuter or small office to an Internet service provider (ISP) over a broadband or Ethernet connection to the following sites: Corporate LANs •... -
Page 20: Router Overview
Brackets on router bottom provide a means for mounting router on a wall or vertical surface. Table 1-2 describes the ports on the Cisco 806 router and the SOHO 71 router. Table 1-2 Cisco 806 and SOHO 71 Router Ports... -
Page 21: Front Panel
T X D E R S C I S C O S O SE R IE S Back Panel Figure 1-3 shows the back panel of the Cisco 806 router. Cisco 806 Router and SOHO 71 Router Hardware Installation Guide 78-10432-04... - Page 22 TO HUB/TO PC button Console port Determines Connects to PC the Ethernet or terminal Locking power device and cable connector type used for Connects to Ethernet port 4 power supply Cisco 806 Router and SOHO 71 Router Hardware Installation Guide 78-10432-04...
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Page 23: Leds
Ethernet switch. INTERNET RXD Green Blinks when the INTERNET ETHERNET port receives a packet. INTERNET TXD Green Blinks when the INTERNET ETHERNET port sends a packet. Cisco 806 Router and SOHO 71 Router Hardware Installation Guide 78-10432-04... - Page 24 Chapter 1 Product Overview Router Overview Cisco 806 Router and SOHO 71 Router Hardware Installation Guide 78-10432-04...
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Page 25: Installation
This section provides information on safety, mounting of the router, and unpacking the router box. Safety This section provides the safety warnings and electrostatic and router damage information applicable to the router. Cisco 806 Router and SOHO 71 Router Hardware Installation Guide 78-10432-04... -
Page 26: Chapter 2 Installation
The ports labeled "10BaseT", 100BaseTX", and "10/100" are safety extra-low voltage (SELV) circuits. SELV circuits should only be connected to other SELV circuits. Avoid connecting these circuits to telephone network voltage (TNV) circuits. Cisco 806 Router and SOHO 71 Router Hardware Installation Guide 78-10432-04... -
Page 27: Preventing Electrostatic Discharge Damage
If cables are connected at one end only, do not touch the exposed pins at the unconnected end of the cable. This device is intended for use in residential and commercial environments only. Cisco 806 Router and SOHO 71 Router Hardware Installation Guide 78-10432-04... -
Page 28: Unpacking The Box
Step 3 provide a terminal or PC to connect to the console port. If you plan to use the cable-lock feature, provide a Kensington or equivalent Step 4 locking cable. Cisco 806 Router and SOHO 71 Router Hardware Installation Guide 78-10432-04... -
Page 29: Preventing Router Damage
Preventing Router Damage Follow these guidelines when connecting devices to your router: • Connect the color-coded cables supplied by Cisco Systems to the color-coded ports on the back panel. If you must supply your own cable, see Appendix A for cabling •... -
Page 30: Connecting Ethernet Devices
Straight-through 1. Hub vendors use different names for the button controlling the cable selections. This table uses the Cisco 1528 Micro Hub 10/100 with an MDI/MDI-X button as an example. Determine the button name and setting for your particular hub. Refer to your hub documentation for details. -
Page 31: Connecting A Hub
TO HUB/TO PC button. To connect a hub, follow the steps in Figure 2-1. (Figure 2-1 shows a Cisco 806 router, but the process is the same for a SOHO 71 router.) Figure 2-1 Connecting a Hub 1. Set TO HUB/TO PC button. -
Page 32: Connecting A Server, Pc, Or Workstation
To connect one of these devices to ETHERNET port number 4, follow the steps Figure 2-2. (Figure 2-2 shows a Cisco 806 router, but the process is the same for a SOHO 71 router.) Figure 2-2 Connecting a Server, PC, or Workstation 1. -
Page 33: Connecting To The Internet
Follow the instructions provided with your broadband modem to determine which port on the modem to connect to. Turn on the broadband modem if it is not already turned on. Cisco 806 Router and SOHO 71 Router Hardware Installation Guide 78-10432-04... -
Page 34: Connecting An Ethernet Switch
To connect a terminal or PC to the CONSOLE port, follow the steps in Figure 2-5. (Figure 2-5 shows a Cisco 806 router, but the process is the same for a SOHO 71 router.) Cisco 806 Router and SOHO 71 Router Hardware Installation Guide 2-10 78-10432-04... -
Page 35: Connecting The Ac Adapter
2-6. (Figure 2-6 shows a Cisco 806 router, but the process is the same for a SOHO 71 router.) Warning The device is designed to work with TN power systems. This product relies on the building’s installation for short-circuit (overcurrent) Warning protection. -
Page 36: Verifying Router Operation
To verify that all PCs are properly connected to the router and that the router is properly connected to the broadband modem or Ethernet switch, turn on all connected devices and then use Table 2-3 to help you check the appropriate LEDs. Cisco 806 Router and SOHO 71 Router Hardware Installation Guide 2-12 78-10432-04... -
Page 37: Mounting Your Router
Ethernet packet. Mounting Your Router You can mount your router on one of the following surfaces: Table or other horizontal surface • Wall or other vertical surface • Cisco 806 Router and SOHO 71 Router Hardware Installation Guide 2-13 78-10432-04... -
Page 38: Mounting On Table
Figure 2-7 Wall-Mounting Brackets (Bottom of Router) Front panel of router Mounting Mounting bracket bracket 7 in. (19.35 cm) Bottom of router Cisco 806 Router and SOHO 71 Router Hardware Installation Guide 2-14 78-10432-04... - Page 39 To mount the router, follow the steps in Figure 2-8. The last page of this manual provides a template for measuring the distance between the screws. Cisco 806 Router and SOHO 71 Router Hardware Installation Guide 2-15 78-10432-04...
- Page 40 (19.35 cm) Wall 2. Hang router Screw on screws. 1/8 in. (0.32 cm) Mounting brackets Maximum distance 6 ft (2 m) 3. Place power supply on horizontal surface. Cisco 806 Router and SOHO 71 Router Hardware Installation Guide 2-16 78-10432-04...
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Page 41: Connecting To A Website
If you cannot connect to the Internet using the factory configuration, or if you have loaded new Cisco IOS software on the router since you installed it, you can configure the router, using the Cisco Router Web Setup (CRWS) software. The CRWS software is already loaded on the router, and is run from a PC connected to the router. - Page 42 If the web page still does not appear, verify that the PC is automatically configured to receive an IP address. Follow the instructions in the Cisco Router Web Setup User Guide, which is available on the Cisco 800 and SOHO Series Product Documentation CD.
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Page 43: Troubleshooting
Cisco 806 Router Software Configuration Guide. Before You Call Your Cisco Reseller Some of the solutions in this chapter instruct you to contact your Cisco reseller. Before you contact your reseller, have the following information ready: Router model and serial number (on the back panel) •... -
Page 44: Problems During Initial Startup
• cable are securely seated. Make sure the cable is not physically damaged. If it is, order another cable from Cisco Systems, or replace it with a similar cable Cisco 806 Router and SOHO 71 Router Hardware Installation Guide 78-10432-04... -
Page 45: Problems After Router Is Running
Cisco Systems, or replace it with a similar cable. Improper setting of TO To make sure that the button is set correctly, HUB/TO PC button on Table 2-2 Chapter 2, “Installation.” router or hub. Cisco 806 Router and SOHO 71 Router Hardware Installation Guide 78-10432-04... - Page 46 Cisco Systems, or replace it with a similar cable. Problem with Contact your broadband line or WAN broadband line or WAN service provider to determine whether there service. is a problem. Cisco 806 Router and SOHO 71 Router Hardware Installation Guide 78-10432-04...
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Page 47: Specifications And Cables
0 to 15,000 ft (4570 m) Operating temperature 32 to 104°F (0 to 40°C) Operating humidity 10 to 85% relative humidity Operating altitude 0 to 10,000 ft (3000 m) Cisco 806 Router and SOHO 71 Router Hardware Installation Guide 78-10432-04... -
Page 48: Port Connector Pinouts
Power consumption Voltage For information on regulatory compliance, refer to the Regulatory Compliance and Safety Information for Cisco 806 Router and SOHO 71 Router document that was shipped with your router. Warning Ultimate disposal of this product should be handled according to all national laws and regulations. - Page 49 (TO HUB/TO PC Button – (TO HUB/TO PC Button – IN Position) OUT Position) TX– RX– Unused Unused Unused Unused RX– TX– Unused Unused Unused Unused Table 0-3 Console Connector Pinouts (RJ-45) Function Cisco 806 Router and SOHO 71 Router Hardware Installation Guide 78-10432-04...
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Page 50: Cabling Specifications
Straight-through • Crossover • It also provides information on Ethernet cable distance limitations. Ethernet Cable Specifications Table 0-5 provides the specifications for straight-through and crossover Ethernet cables. Cisco 806 Router and SOHO 71 Router Hardware Installation Guide 78-10432-04... -
Page 51: Maximum Cable Distance
Table 0-6 provides the maximum distance of Ethernet cables that you can use between Ethernet devices. Table 0-6 Maximum Cable Distance Cable Maximum Distance Ethernet cables 328 ft (100 m) Cisco 806 Router and SOHO 71 Router Hardware Installation Guide 78-10432-04... - Page 52 Chapter A Specifications and Cables Cabling Specifications Cisco 806 Router and SOHO 71 Router Hardware Installation Guide 78-10432-04...
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Page 53: Ethernet Cable Specifications A
RAM cables Ethernet, types of included with router maximum distances of electrostatic damage, preventing specifications (table) caution statement, defined Ethernet cable Cisco reseller, contacting specifications Cisco 806 Router and SOHO 71 Router Hardware Installation Guide IN-1 78-10432-04... - Page 54 2-1, 2-4 safety warnings server, connecting specifications LED functions cable distances (table) in performing troubleshooting 3-2 to 3-4 Ethernet cable (table) summary of (table) Cisco 806 Router and SOHO 71 Router Hardware Installation Guide IN-2 78-10432-04...
- Page 55 (table) table mounting 2-14 temperature specifications unpacking the router 2-4, ?? to 2-4 voltage specifications wall mounting description 2-14 figure 2-16 warnings, installation weight specifications workstation, connecting Cisco 806 Router and SOHO 71 Router Hardware Installation Guide IN-3 78-10432-04...
- Page 56 Index Cisco 806 Router and SOHO 71 Router Hardware Installation Guide IN-4 78-10432-04...