Cisco CISCO837 - 837 ADSL Broadband Router Hardware Installation Manual
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Cisco CISCO837 - 837 ADSL Broadband Router Hardware Installation Manual

Cisco CISCO837 - 837 ADSL Broadband Router Hardware Installation Manual

Hardware installation guide
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Cisco 837 Router and SOHO 97
Router Hardware Installation Guide
Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel:
408 526-4000
800 553-NETS (6387)
Fax:
408 526-4100
Customer Order Number: DOC-7814781=
Text Part Number: 78-14781-02

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Summary of Contents for Cisco CISCO837 - 837 ADSL Broadband Router

  • Page 1 Cisco 837 Router and SOHO 97 Router Hardware Installation Guide Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Customer Order Number: DOC-7814781= Text Part Number: 78-14781-02...
  • Page 2 You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures: •...
  • Page 3 CCSP, CCVP, the Cisco Square Bridge logo, Follow Me Browsing, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.; and Access Registrar, Aironet, ASIST, BPX, Catalyst,...
  • Page 5 Submitting a Service Request Definitions of Service Request Severity xvii Obtaining Additional Publications and Information xvii Product Overview Features Router Overview Front Panels Back Panel LED Functions Installation Preparing for Installation Safety Cisco 837 Router and SOHO 97 Router Hardware Installation Guide 78-14781-02...

  • Page 6: Table Of Contents

    Using Cisco Router Web Setup to Configure the Router 2-21 Troubleshooting Before You Call Your Cisco Reseller Problems During First Startup Problems After Router Is Running Specifications and Cables System Specifications Port Connector Pinouts Cabling Specifications Cisco 837 Router and SOHO 97 Router Hardware Installation Guide 78-14781-02...
  • Page 7 Contents Ethernet Cable Specifications Maximum Cable Distances N D E X Cisco 837 Router and SOHO 97 Router Hardware Installation Guide 78-14781-02...
  • Page 8 Contents Cisco 837 Router and SOHO 97 Router Hardware Installation Guide viii 78-14781-02...
  • Page 9 Appendix A, “Specifications and Cables”—Provides Cisco part numbers for • cables that you can order and contains port connector pinouts and specifications for cables that you might need to provide. Cisco 837 Router and SOHO 97 Router Hardware Installation Guide 78-14781-02...
  • Page 10 Avant de travailler sur un équipement, soyez conscient des dangers posés par les circuits électriques et familiarisez-vous avec les procédures couramment utilisées pour éviter les accidents. Cisco 837 Router and SOHO 97 Router Hardware Installation Guide 78-14781-02...
  • Page 11 Denna varningssymbol signalerar fara. Du befinner dig i en situation som kan leda till personskada. Innan du utför arbete på någon utrustning måste du vara medveten om farorna med elkretsar och känna till vanligt förfarande för att förebygga skador. Cisco 837 Router and SOHO 97 Router Hardware Installation Guide 78-14781-02...

  • Page 12: Related Documentation

    Obtaining Documentation Related Documentation In addition to this Cisco 837 Routers and SOHO 97 Hardware Installation Guide, the documentation for the Cisco 837 and SOHO 97 routers includes the following: Cisco 837 Router and SOHO 97 Router Cabling and Setup Quick Start Guide •...

  • Page 13: Ordering Documentation

    Preface Documentation Feedback Documentation DVD Cisco documentation and additional literature are available in a Documentation DVD package, which may have shipped with your product. The Documentation DVD is updated regularly and may be more current than printed documentation. The Documentation DVD package is available as a single unit.

  • Page 14: Cisco Product Security Overview

    • Register to receive security information from Cisco. • A current list of security advisories and notices for Cisco products is available at this URL: http://www.cisco.com/go/psirt If you prefer to see advisories and notices as they are updated in real time, you...

  • Page 15: Obtaining Technical Assistance

    • We encourage you to use Pretty Good Privacy (PGP) or a compatible product to encrypt any sensitive information that you send to Cisco. PSIRT can work from encrypted information that is compatible with PGP versions 2.x through 8.x. Never use a revoked or an expired encryption key. The correct public key to use...

  • Page 16: Submitting A Service Request

    For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

  • Page 17: Definitions Of Service Request Severity

    For a complete list of Cisco TAC contacts, go to this URL: http://www.cisco.com/techsupport/contacts Definitions of Service Request Severity To ensure that all service requests are reported in a standard format, Cisco has established severity definitions. Severity 1 (S1)—Your network is “down,” or there is a critical impact to your business operations.
  • Page 18 You can access Packet magazine at this URL: http://www.cisco.com/packet iQ Magazine is the quarterly publication from Cisco Systems designed to • help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services.

  • Page 19: Product Overview

    The dial backup feature allows the user to connect an analog modem to the console port as a backup link to the WAN in case the ADSL service goes down. This feature gives the Cisco 837 and SOHO 97 routers a high level of performance and security.
  • Page 20 Chapter 1 Product Overview Features Features Table 1-1 summarizes the features of the Cisco 837 and SOHO 97 routers. Table 1-1 Feature Summary for Cisco 837 and SOHO 97 Routers Feature Description 10/100BASE-T Ethernet Provides connection to 10BASE-T (10-Mbps) or 100BASE-T switch (100-Mbps) Ethernet networks.

  • Page 21: Router Overview

    Router Overview The following section shows the front and back panels of the Cisco 837 router and the SOHO 97 router. The Cisco 837 router and the SOHO 97 router each have four Ethernet ports. Cisco 837 Router and SOHO 97 Router Hardware Installation Guide...

  • Page 22: Front Panels

    Chapter 1 Product Overview Router Overview Front Panels Figure 1-1 Figure 1-2 show the front panels of the Cisco 837 and SOHO 97 routers. Figure 1-1 Cisco 837 Front Panel C D R X D T X D A D S L...

  • Page 23: Back Panel

    Back Panel Figure 1-3 shows the back panel of the Cisco 837 router. The back panel of the SOHO 97 router looks the same as the back panel of the Cisco 837 router. Figure 1-3 Cisco 837 Back Panel E T H E R N...
  • Page 24 Chapter 1 Product Overview Router Overview LED Functions Table 1-2 summarizes the functions of the LEDs on the Cisco 837 router and the SOHO 97 router. Table 1-2 Functions of LEDs on the Cisco 837 Router and SOHO 97 Router Color...
  • Page 25 This chapter provides information on the following topics: Preparing for Installation • Preventing Damage to the Router • Mounting the Router • Installing the Router • Using the Router LEDs to Check Links • Cisco 837 Router and SOHO 97 Router Hardware Installation Guide 78-14781-02...

  • Page 26: Warnings

    (including rings, necklaces, and watches). Metal objects will heat up when connected to power and ground and can cause serious burns or weld the metal object to the terminals. Cisco 837 Router and SOHO 97 Router Hardware Installation Guide 78-14781-02...
  • Page 27 During this procedure, wear grounding wrist straps to avoid ESD damage to the card. Do not directly touch the backplane with your hand or any metal tool, or you could shock yourself. Cisco 837 Router and SOHO 97 Router Hardware Installation Guide 78-14781-02...

  • Page 28: Preventing Electrostatic Discharge Damage

    This device is intended only for use in residential and commercial environments. Note Caution Periodically check the resistance value of the antistatic strap, which should be between 1 and 10 megohms (Mohms). Cisco 837 Router and SOHO 97 Router Hardware Installation Guide 78-14781-02...

  • Page 29: Unpacking The Box

    You must also provide the telephone cable to connect each device. If you plan to configure the software using a terminal or a PC connected to the Step 4 router, provide the terminal or PC. Cisco 837 Router and SOHO 97 Router Hardware Installation Guide 78-14781-02...

  • Page 30: Preventing Damage To The Router

    Chapter 2 Installation Preventing Damage to the Router An optional cable used for connecting a Cisco 837 router’s console port to an Note async modem is available for dial backup and remote management. (The SOHO 97 router does not need this cable.) This SOHO/800 Series Router Modem Cable needs to be ordered separately.

  • Page 31: Mounting The Router

    You can mount the router on a wall or other vertical surface by using the molded mounting brackets on the bottom of the router and two number-six, 3/4-in. (M3.5 x 20 mm) screws. You must provide the screws. Figure 2-1 shows the mounting brackets. Cisco 837 Router and SOHO 97 Router Hardware Installation Guide 78-14781-02...
  • Page 32 The power supply must rest on a horizontal surface, such as the floor or a • table. If the power supply is not supported, strain on the power supply cable could cause it to disconnect from the connector on the router back panel. Cisco 837 Router and SOHO 97 Router Hardware Installation Guide 78-14781-02...
  • Page 33 Chapter 2 Installation Mounting the Router To mount the router, follow the steps given after Figure 2-2. Figure 2-2 Mounting Router on a Wall Cisco 837 Router and SOHO 97 Router Hardware Installation Guide 78-14781-02...

  • Page 34: Installing The Router

    Connect a terminal or PC to the router for software configuration using the command-line interface (CLI) or for troubleshooting. Connect the router to the power source. Verify the links, using the router LEDs. Cisco 837 Router and SOHO 97 Router Hardware Installation Guide 2-10 78-14781-02...

  • Page 35: Connecting Ethernet Devices

    (Figure 2-3 shows a Cisco 837 router, but it also applies to a SOHO 97 router. The procedure applies to both the Cisco 837 router and the SOHO 97 router.) The Ethernet port on the Cisco 837 router and the SOHO 97 router supports the auto-crossover function, whose autosensing ability allows the router to connect automatically to the hub or PC.
  • Page 36 C is c o 8 3 7 C O N SO LE AD SL Cisco 837 router Yellow Ethernet cable RJ-45 port on the network interface card (NIC) Ethernet port 4 Cisco 837 Router and SOHO 97 Router Hardware Installation Guide 2-12 78-14781-02...

  • Page 37: Connecting An Adsl Line

    (Figure 2-4 depicts a Cisco 837 router, but it also applies to the SOHO 97 router. The connection procedure applies to both the Cisco 837 router and the SOHO 97 router.) Warning Do not work on the system or connect or disconnect cables during periods of lightning activity.
  • Page 38 Connect one end of the ADSL cable line to the ADSL port on the router. Step 1 Connect the other end of the RJ-11 cable to the wall jack. Step 2 Cisco 837 Router and SOHO 97 Router Hardware Installation Guide 2-14 78-14781-02...

  • Page 39: Connecting A Terminal Or Pc To The Router's Console Port (Optional)

    Unless you are an experienced network administrator, it is recommended that you Note use the Cisco Router Web Setup software to configure the router. Use of this software is described in the “Using Cisco Router Web Setup to Configure the Router”...

  • Page 40: Connecting The Ac Adapter

    Figure 2-6. (Figure 2-6 depicts a Cisco 837 router, but it also applies to the SOHO 97 router. The connection procedure applies to both the Cisco 837 router and the SOHO 97 router.) The device is designed to work with TN power systems.
  • Page 41 Be sure to use the power supply that was shipped with your router. Although you Note may be able to connect another Cisco power supply to your router, that power supply may not provide all the features that are provided by the power supply that shipped with your router.

  • Page 42: Connecting The Console Port To An Async Modem

    Installing the Router Connecting the Console Port to an Async Modem The Cisco 837 router is designed with the dial backup function, allowing you to connect an analog modem to the console port as a backup link to the WAN port in case the ADSL service goes down.
  • Page 43 CO NS OL AD SL +1 8 VD C OF F PQRS WXYZ OPER Cisco 837 router Wall jack Console port Telephone Available port on an async modem Cisco 837 Router and SOHO 97 Router Hardware Installation Guide 2-19 78-14781-02...

  • Page 44: Using The Router Leds To Check Links

    Chapter 2 Installation Using the Router LEDs to Check Links Perform the following steps to connect the Cisco 837 router’s console port to an async modem: Connect the RJ-45 end of the SOHO/800 Series Router Modem Cable to the Step 1 Cisco 837 router’s console port.

  • Page 45: Using Cisco Router Web Setup To Configure The Router

    To reboot the PC, click Yes if you are prompted. Step 6 For more information on how to configure TCP/IP, refer to the Cisco Router Web Setup Troubleshooting Guide, which is available on Cisco.com. Using Cisco Router Web Setup to Configure the Router Cisco strongly recommends that inexperienced network administrators use the Cisco Router Web Setup application that has been installed on the router.
  • Page 46 If the web page still does not appear, verify that the PC is automatically configured to receive an IP address. Follow the instructions in the Cisco Router Web Setup Troubleshooting Guide, which is available on Cisco.com. If the PC is configured to automatically receive an IP address, but the web page still does not appear, select Start/Run, type winipcfg in the Run window, and examine the address in the IP address field.
  • Page 47 PC’s IP address.Then enter ipconfig /renew to renew the IP address of the PC. Open a web browser on the PC, and connect to a website. Step 9 The router installation is complete when you have connected to a website. Cisco 837 Router and SOHO 97 Router Hardware Installation Guide 2-23 78-14781-02...
  • Page 48 Chapter 2 Installation Using the Router LEDs to Check Links Cisco 837 Router and SOHO 97 Router Hardware Installation Guide 2-24 78-14781-02...

  • Page 49: Troubleshooting

    Cisco 800 Series Routers Software Configuration Guide. Before You Call Your Cisco Reseller Some of the solutions in this chapter instruct you to contact your Cisco reseller. Before you contact your reseller, make sure that you have the following...

  • Page 50: Problems During First Startup

    Make sure that the connectors at both ends of the cable are securely seated. Make sure that the cable is not physically damaged. If it is damaged, order another cable from Cisco or replace it with a similar cable. No connection to...

  • Page 51: Problems After Router Is Running

    LED and the ETHERNET problem with the ADSL or WAN service. LED 1, 2, 3, or 4 on the front panel are off). Cisco 837 Router and SOHO 97 Router Hardware Installation Guide 78-14781-02...
  • Page 52 Chapter 3 Troubleshooting Problems After Router Is Running Cisco 837 Router and SOHO 97 Router Hardware Installation Guide 78-14781-02...

  • Page 53: Specifications And Cables

    A P P E N D I X Specifications and Cables This appendix provides system, port, and cabling specifications for the Cisco 837 and SOHO 97 routers. System Specifications Table A-1 outlines the system specifications for the routers. Table A-1...

  • Page 54: Port Connector Pinouts

    Voltage 18 VDC For information on regulatory compliance, refer to the Regulatory Compliance and Safety Information for Cisco 800 Series and SOHO Series Routers document that shipped with your router. Warning Ultimate disposal of this product should be handled according to all national laws and regulations.
  • Page 55 • Eight data bits • No parity • One stop bit • Table A-3 shows ADSL connector pinouts for the Cisco 837 and SOHO 97 routers. Table A-3 ADSL Connector Pinouts (RJ-11) Function Loopback to pin 6 Unused Ring Unused...

  • Page 56: Cabling Specifications

    Ethernet and telephone cables that you can use to connect equipment to the router. Table A-5 Maximum Cable Distance Cable Maximum Distance Ethernet and telephone cables 328 ft (100 m) Cisco 837 Router and SOHO 97 Router Hardware Installation Guide 78-14781-02...
  • Page 57 (figure) electrostatic damage, preventing encryption cables Ethernet cable specifications included with router European Union standards Cisco 837 Router and SOHO 97 Router Hardware Installation Guide IN-5 78-14781-02...
  • Page 58 2-10 to 2-17 LED functions (table) related documentation router unpacking 2-5, ?? to 2-5 router damage, preventing mounting bracket mounting router table wall safety warnings SDRAM software-based encryption Cisco 837 Router and SOHO 97 Router Hardware Installation Guide IN-6 78-14781-02...
  • Page 59 2-5, ?? to 2-5 wall brackets (figure) wall mounting 2-7, 2-9 warning, defined warnings, installation weight specifications Cisco 837 Router and SOHO 97 Router Hardware Installation Guide IN-7 78-14781-02...
  • Page 60 Index Cisco 837 Router and SOHO 97 Router Hardware Installation Guide IN-8 78-14781-02...

This manual is also suitable for:

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