If You Cannot Resolve The Problem; Error No.: 2500 Is Displayed; For Windows Users - Canon PIXMA MP950 User Manual

Error No.: 2500 is Displayed

Cause
Auto head align has failed.

For Windows Users

Cause
The [Instructions] button is not
displayed on the printer driver
screen.
Scan Guide is not displayed.

If You Cannot Resolve the Problem

If you cannot resolve the problem with any of the workarounds in this chapter, please contact the
Canon Customer Care Center.
Canon support staff are trained to be able to provide technical support to satisfy customers.
Attempts by customers to repair or take apart the machine will invalidate any
Caution
warranty regardless of whether the warranty has expired.
Before contacting the Canon Customer Care Center, confirm the following:
Product name: PIXMA MP950
Serial number: written on label inside machine
Details of the problem
What you tried to solve the problem, and what happened
If the machine emits any unusual sound, smoke, or odor, turn it off immediately.
Note
Unplug the power cord from the outlet and contact the Canon Customer Care
Center. Never attempt to repair or disassemble the machine yourself.
Chapter 12
See "Auto head align has failed." on page 116
The [Instructions] on the printer driver screen is not displayed if the on-
screen manuals (instruction manuals) are not installed. Set the "Setup CD-
ROM" in your computer and install the on-screen manuals (instruction
manuals).
Note
The [Instructions] is displayed only on [Main] and [Maintenance] tabs.
The button for displaying the scanner driver operating instruction is
grayed out when the on-screen manuals (instruction manuals) are not
installed. Set the "Setup CD-ROM" in your computer and install the on-
screen manuals (instruction manuals).
Action
.
Action
Troubleshooting 145